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Ukg Customer Service Jobs (NOW HIRING)

UKG, Inc.

Customer Advocacy Manager

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care ... Support the development of self-service tools for Sales access to customer evidence Cross ...

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How much do ukg customer service jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for ukg customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Is UKG a good company to work for?

UKG Customer Service roles are generally considered stable with opportunities for skill development in customer support and HR technology. The company is known for a positive work environment and offers training on its platforms, but individual experiences may vary based on role and location.

What are some common challenges faced by UKG Customer Service representatives, and how can they be managed effectively?

UKG Customer Service representatives often encounter challenges such as addressing complex payroll or HR system issues, managing high-volume inquiries, and adapting to frequent software updates. Successfully managing these challenges requires strong problem-solving skills, effective communication, and a willingness to continually learn about new features in the UKG suite. Collaboration with technical teams and ongoing training are essential for staying current and providing accurate support to clients.

Does UKG offer remote work?

UKG Customer Service roles often offer remote work options, especially for positions involving customer support and administrative tasks. Remote work availability can depend on the specific role, team needs, and company policies, and may require familiarity with communication tools like Zoom or Slack.

What are the key skills and qualifications needed to thrive as a UKG Customer Service Representative, and why are they important?

To excel as a UKG Customer Service Representative, you need a solid understanding of customer support principles, problem-solving skills, and familiarity with workforce management or HR software, preferably backed by relevant experience or training. Proficiency with UKG (formerly Kronos) systems, CRM platforms, and ticketing tools is typically required. Strong communication, patience, and the ability to manage stressful situations help individuals stand out in this role. These skills ensure timely and effective resolution of customer issues, leading to higher satisfaction and successful product adoption.

What is the difference between Ukg Customer Service vs Ukg Sales Associate?

AspectUkg Customer ServiceUkg Sales Associate
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales experience preferred
Work EnvironmentRetail stores, call centers, or online supportRetail stores, showrooms, or sales offices
Employer & Industry UsageCommon in retail and service industriesCommon in retail and merchandise sales
Primary FocusAssisting customers, resolving issues, providing informationEngaging customers, promoting products, closing sales

Ukg Customer Service roles focus on supporting customers through assistance and issue resolution, often requiring strong communication skills. Ukg Sales Associates concentrate on engaging customers to promote and sell products, emphasizing sales techniques. Both roles are vital in retail settings but differ in their primary objectives and daily tasks.

What are UKG Customer Service representatives?

UKG Customer Service representatives are professionals who assist users and clients with issues related to UKG (Ultimate Kronos Group) products and services. They handle inquiries about payroll, human resources, time management software, and troubleshoot technical or account problems. Their primary goal is to ensure customer satisfaction by providing timely, accurate, and friendly support through various channels such as phone, email, or chat. They may also guide clients through system updates, product features, and best practices.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as customer success managers, account managers, or technical support managers, with salaries exceeding $70,000 annually. These positions typically require strong communication skills, industry knowledge, and experience with CRM tools or technical systems.

Is UKG laying off employees?

There are no publicly available reports indicating that UKG Customer Service employees are currently being laid off. Like many companies, UKG may adjust staffing levels based on business needs, but specific layoffs have not been publicly confirmed. Job seekers should monitor official company communications for updates.
More about Ukg Customer Service jobs
What job categories do people searching Ukg Customer Service jobs look for? The top searched job categories for Ukg Customer Service jobs are:
Ukg Customer Service jobs near you
Infographic showing various Ukg Customer Service job openings in the United States as of June 2026, with employment types broken down into 91% Part Time, 3% Temporary, and 6% Contract. Highlights an 87% Physical, 9% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Advocacy Manager

UKG, Inc.

Remote

Full-time

Posted 13 days ago

UKG rating

8.8

Company rating: 8.8 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

32nd of 190 rated software companies

Job description

Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
Role Summary
The Customer Advocacy Manager is responsible for executing and scaling UKG's customer reference and referral programs in support of revenue growth.
This role goes beyond fulfilling reference requests. You will proactively manage advocacy pools, match the right customers to the right opportunities, and operationalize referral triggers that generate pipeline. You are a key operator in turning customer advocacy into deal acceleration and referral-driven growth.
You will report to the Director of Customer Marketing and work closely with Sales, Customer Experience, and Marketing to activate customer-led growth programs.
Core Responsibilities
Reference Program Execution & Deal Support
  • Fulfill and manage customer reference requests aligned to active sales opportunities
  • Proactively match customer advocates to priority deals based on segment, product, and use case
  • Partner with Sales and BDR teams to ensure references are deployed effectively in the deal cycle
  • Prioritize reference requests based on revenue impact, focusing on high-value opportunities rather than request volume
  • Track reference usage and impact on deal progression, win rates, and sales cycle

Advocacy Pool Development & Management
  • Build and maintain segmented pools of customer advocates across:
  • Enterprise
  • Mid-Market / SMB
  • Product Innovation areas
  • Continuously recruit new advocates in partnership with Customer Success, Customer Experience and Sales
  • Proactively identify recruitable advocates based on lifecycle triggers, product usage and prioritized across key ICPs
  • Ensure customer advocate readiness, responsiveness, and positive experience
  • Match advocates to appropriate revenue-driving content and event opportunities
  • Maintain clean, structured data on customer profiles, use cases, and permissions

Referral Program Execution
  • Execute referral and customer evidence marketing programs designed to generate qualified pipeline
  • Activate referral and review requests at key lifecycle moments (e.g., post-go-live, high NPS, milestone events)
  • Partner with Customer Experience to identify and act on referral and external review triggers
  • Prioritize referral efforts toward high-probability, high-value opportunities that drive pipeline impact
  • Manage referral intake, routing, and follow-up with Sales
  • Track referral performance, including pipeline contribution and conversion

Program Operations & Optimization
  • Maintain and improve workflows for reference matching, request intake, and fulfillment
  • Partner with Marketing Operations to ensure accurate tracking of:
  • Reference usage
  • Referral pipeline
  • Program performance
  • Identify opportunities to improve speed, quality, and scalability of programs
  • Support the development of self-service tools for Sales access to customer evidence

Cross-Functional Partnership
  • Work closely with:
  • Sales & BDRs to support deal needs and expansion plays
  • Customer Experience and Customer Success to identify advocacy and referral opportunities
  • Marketing to align advocacy with campaign priorities
  • Ensure programs are aligned to business priorities and high-value opportunities

Success Measures
  • Reference Fulfillment Effectiveness (speed, quality, and deal alignment)
  • Win Rate Influence on Deals Using References
  • Deal velocity acceleration
  • Sales Cycle Impact from Reference Deployment
  • Growth and Utilization of Advocacy Pools
  • Referral Pipeline Generated and Conversion Rate
  • Adoption of Reference & Referral Programs by Sales and BDR Teams
  • Revenue growth tied to advocacy activity and customer participation

Basic Qualifications
  • 4-7 years of experience in customer marketing, advocacy, lifecycle, or related B2B marketing roles
  • Ability to build strong relationships with customers and create win-win opportunities for all (internal and external) stakeholders involved.
  • Experience supporting Sales teams and understanding deal cycles

Preferred Qualifications
  • Strong program management and operational execution skills
  • Ability to manage multiple priorities in a fast-paced, revenue-driven environment
  • Data-oriented mindset with experience tracking and improving program performance
  • Strong communication and stakeholder management skills

Company Overview:
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
Equal Opportunity Employer
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View The EEO Know Your Rights poster
UKG participates in E-Verify. View the E-Verify posters here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.
The pay range for this position is $80,000 to $116,000. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG's benefits and rewards at https://www.ukg.com/about-us/careers/benefits

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