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Ukg Customer Service Jobs (NOW HIRING)

Healthcare IT Leaders

UKG Customer Service

Manhattan, NY · On-site

$17.75 - $24/hr

We are seeking an experienced UKG ATE Support Analyst to support a healthcare client's UKG Pro WFM ... Strong communication, troubleshooting, and customer-facing skills. * Ability to work 100% onsite in ...

New

UKG

Specialty Support Representative III

Atlanta, GA · On-site

$42K - $61K/yr

Basic Qualifications: * 3-5+ years of operations or customer service experience in banking ... UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world ...

SCHEELS

UKG Administrator

Fargo, ND

Overview: The UKG Administrator is responsible for providing technical expertise to support ... Excellent customer service and communication skills (written / verbal) * Self-motivated, able to ...

Scheels

UKG Administrator

Fargo, ND · On-site

Overview: The UKG Administrator is responsible for providing technical expertise to support ... Excellent customer service and communication skills (written / verbal) * Self-motivated, able to ...

Adams County

UKG Analyst I

Brighton, CO

$64K/yr

Strong customer service skills and commitment to supporting end users. Ability to manage multiple ... Experience with UKG Dimensions or similar timekeeping solution is preferred. Experience with JD ...

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How much do ukg customer service jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for ukg customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by UKG Customer Service representatives, and how can they be managed effectively?

UKG Customer Service representatives often encounter challenges such as addressing complex payroll or HR system issues, managing high-volume inquiries, and adapting to frequent software updates. Successfully managing these challenges requires strong problem-solving skills, effective communication, and a willingness to continually learn about new features in the UKG suite. Collaboration with technical teams and ongoing training are essential for staying current and providing accurate support to clients.

What are the key skills and qualifications needed to thrive as a UKG Customer Service representative, and why are they important?

To excel as a UKG Customer Service Representative, you need a solid understanding of customer support principles, problem-solving skills, and familiarity with workforce management or HR software, preferably backed by relevant experience or training. Proficiency with UKG (formerly Kronos) systems, CRM platforms, and ticketing tools is typically required. Strong communication, patience, and the ability to manage stressful situations help individuals stand out in this role. These skills ensure timely and effective resolution of customer issues, leading to higher satisfaction and successful product adoption.

What is the difference between Ukg Customer Service vs Ukg Sales Associate?

AspectUkg Customer ServiceUkg Sales Associate
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales experience preferred
Work EnvironmentRetail stores, call centers, or online supportRetail stores, showrooms, or sales offices
Employer & Industry UsageCommon in retail and service industriesCommon in retail and merchandise sales
Primary FocusAssisting customers, resolving issues, providing informationEngaging customers, promoting products, closing sales

Ukg Customer Service roles focus on supporting customers through assistance and issue resolution, often requiring strong communication skills. Ukg Sales Associates concentrate on engaging customers to promote and sell products, emphasizing sales techniques. Both roles are vital in retail settings but differ in their primary objectives and daily tasks.

What is a UKG Customer Service representative?

UKG Customer Service representatives are professionals who assist users and clients with issues related to UKG (Ultimate Kronos Group) products and services. They handle inquiries about payroll, human resources, time management software, and troubleshoot technical or account problems. Their primary goal is to ensure customer satisfaction by providing timely, accurate, and friendly support through various channels such as phone, email, or chat. They may also guide clients through system updates, product features, and best practices.
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What job categories do people searching Ukg Customer Service jobs look for?

The top searched job categories for Ukg Customer Service jobs are:

Ukg Customer Service jobs near you
Infographic showing various Ukg Customer Service job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

UKG Customer Service

Healthcare IT Leaders

Manhattan, NY • On-site

$17.75 - $24/hr

Other

Posted 3 days ago

New

Job description

Job Summary:
Senior Consultant Advisor, ERP Larry Saggese is recruiting this position.
We are seeking an experienced UKG ATE Support Analyst to support a healthcare client's UKG Pro WFM go-live and Advanced Scheduling rollout in New York. This is a short-term, hands-on opportunity focused on go-live support, issue resolution, and end-user assistance.
Position Details
  • Location: New York
  • Work Arrangement: 100% Onsite
  • Contract Duration: August 28 - September 15, 2026
  • Duration: Approximately 3-4 weeks
  • Travel Expenses: Paid by the client
Key Responsibilities
  • Provide hands-on UKG Pro WFM go-live and ATE support during the Advanced Scheduling rollout.
  • Support users with scheduling, timekeeping, and workforce management issues during implementation and stabilization.
  • Troubleshoot and resolve issues quickly during go-live and post-go-live activities.
  • Support Advanced Scheduling configuration and end-user adoption.
  • Assist with Time & Attendance support and troubleshooting.
  • Provide onsite support for clock-in/clock-out hardware deployments across multiple healthcare locations.
  • Collaborate with project, IT, HR, Payroll, and operational teams to identify and resolve issues.
Required Qualifications
  • Proven experience providing UKG Pro WFM go-live support.
  • Strong experience with UKG Advanced Scheduling.
  • Healthcare implementation experience preferred.
  • Experience with Time & Attendance is highly desirable.
  • Experience supporting large-scale clock hardware deployments and troubleshooting clock-in/clock-out issues.
  • Strong communication, troubleshooting, and customer-facing skills.
  • Ability to work 100% onsite in New York for the duration of the engagement.

To learn more about this and other positions, contact Larry Saggese at (978) 561-2011 or lsaggese@healthcareitleaders.com. Healthcare IT Leaders is a national leader in IT workforce solutions, connecting healthcare provider, payer and life sciences organizations with experienced technology talent for consulting and full-time hiring. For more information, visit us on the web at www.healthcareitleaders.com.
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