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Ucaas Solutions Engineer Jobs (NOW HIRING)

Vacatia

Unified Communications Engineer

Orlando, FL · On-site

... solutions that drive business results. Your Impact As Vacatias UCaaS Engineer, you will serve as the technical owner of our enterprise communications environment, ensuring our cloud voice and ...

Vacatia

Unified Communications Engineer

Orlando, FL · On-site

... solutions that drive business results. Your Impact As Vacatia's UCaaS Engineer, you will serve as the technical owner of our enterprise communications environment, ensuring our cloud voice and ...

Rollins, Inc

Senior Engineer - Cloud Telephony

Atlanta, GA · On-site

$100K - $138K/yr

The engineer will design and maintain enterprise voice and digital communication platforms while ... UCaaS solutions * SIP and VoIP technologies * Contact center routing design * Omnichannel ...

Rollins Inc.

$77K - $105K/yr

The engineer will design and maintain enterprise voice and digital communication platforms while ... UCaaS solutions * SIP and VoIP technologies * Contact center routing design * Omnichannel ...

Rollins Inc.

Senior Engineer - Cloud Telephony

Atlanta, GA · On-site

$100K - $138K/yr

The engineer will design and maintain enterprise voice and digital communication platforms while ... UCaaS solutions * SIP and VoIP technologies * Contact center routing design * Omnichannel ...

MissQuito

Senior Engineer - Cloud Telephony

Atlanta, GA · On-site

$100K - $138K/yr

The engineer will design and maintain enterprise voice and digital communication platforms while ... UCaaS solutions * SIP and VoIP technologies * Contact center routing design * Omnichannel ...

Rollins, Inc.

Senior Engineer - Cloud Telephony

Atlanta, GA · On-site +1

$100K - $138K/yr

The engineer will design and maintain enterprise voice and digital communication platforms while ... UCaaS solutions * SIP and VoIP technologies * Contact center routing design * Omnichannel ...

Venon Solutions

#948 - Sales Engineer

... solutions (fiber, DIA, SD-WAN, SASE, UCaaS, CCaaS, etc.). • Experience working alongside channel sales teams or Channel Managers in a partner-driven environment. • Demonstrated ability to align ...

CallTower, Inc.

Junior Solutions Architect

Rochester, NY · On-site

$84K - $92K/yr

... Engineering, project management, or product development. 3+ years of Experience with UCaaS or CCaaS platforms as well as ancillary products to support these solutions Technical certifications ...

CallTower, Inc.

Junior Solutions Architect

Rochester, NY · On-site

$84K - $92K/yr

... Engineering, project management, or product development. 3+ years of Experience with UCaaS or CCaaS platforms as well as ancillary products to support these solutions Technical certifications ...

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Ucaas Solutions Engineer information

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$44.5K

$123.3K

$181.5K

How much do ucaas solutions engineer jobs pay per year?

As of Sep 10, 2026, the average yearly pay for ucaas solutions engineer in the United States is $123,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,500.00 and $140,500.00 per year, depending on experience, location, and employer.

What is a UCaaS Solutions Engineer?

A UCaaS (Unified Communications as a Service) Solutions Engineer is a technical professional responsible for designing, implementing, and supporting cloud-based communication solutions for businesses. They work closely with sales teams and clients to understand communication needs and recommend the right UCaaS products, such as VoIP, video conferencing, and messaging services. Their role often involves technical demonstrations, solution architecture, troubleshooting, and ensuring a seamless integration of unified communications platforms. UCaaS Solutions Engineers must possess a strong understanding of networking, cloud technologies, and customer requirements to deliver optimal solutions.

What are the key skills and qualifications needed to thrive as a UCaaS Solutions Engineer, and why are they important?

To thrive as a UCaaS Solutions Engineer, you need a solid understanding of unified communications technologies, networking, VoIP protocols, and typically a degree in computer science or a related field. Familiarity with platforms like Microsoft Teams, Zoom, Cisco Webex, as well as certifications such as CCNA or CompTIA Network+, are commonly required. Strong problem-solving abilities, clear communication, and customer-focused collaboration are essential soft skills in this role. These skills and qualifications ensure the successful design, deployment, and support of complex UCaaS solutions that meet client needs and business objectives.

What are some common challenges UCaaS Solutions Engineers face when implementing unified communications for clients?

UCaaS Solutions Engineers often encounter challenges such as integrating new communication platforms with clients’ existing legacy systems, ensuring seamless interoperability across multiple devices, and addressing unique security or compliance requirements. Additionally, managing user adoption and providing clear technical training can be demanding, especially in organizations with varying levels of tech proficiency. Engineers must also collaborate closely with sales, project management, and support teams to ensure a smooth deployment and ongoing client satisfaction.

What is the difference between Ucaas Solutions Engineer vs Ucaas Support Engineer?

AspectUcaas Solutions EngineerUcaas Support Engineer
CredentialsTechnical certifications, such as CCNA, CCNP, or vendor-specific certificationsBasic technical knowledge, often with certifications like CompTIA A+ or Network+
Work EnvironmentPre-sales, solution design, client consultations, and implementationPost-sales support, troubleshooting, and maintenance
Employer & IndustryTelecommunications, cloud service providers, VoIP companiesTelecommunications, IT service providers, customer support teams

While both roles involve Ucaas (Unified Communications as a Service), the Solutions Engineer focuses on designing and implementing solutions for clients, whereas the Support Engineer handles ongoing support and troubleshooting. The Solutions Engineer typically requires more technical certifications and client-facing skills, while the Support Engineer emphasizes problem-solving and maintenance.

What are popular job titles related to Ucaas Solutions Engineer jobs?

For Ucaas Solutions Engineer jobs, the most frequently searched job titles are:

Infographic showing various Ucaas Solutions Engineer job openings in the United States as of September 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 64% In-person, 3% Hybrid, and 33% Remote job distribution, with an average salary of $123,284 per year, or $59.3 per hour.

Unified Communications Engineer

Fort Lauderdale, FL • On-site

Vacatia
Internet and IT • 1 - 10 employees
Learn more about Vacatiaexternal

Full-time

Re-posted 11 days ago

Job description

Join Vacatia and Build the Future of Enterprise Communications
Location: Fort Lauderdale, FL OR Orlando, FL� Hybrid
About Vacatia
Vacatia is an innovative hospitality company reinventing the vacation ownership experience across discovery, booking, and stay. As our business continues to grow, so does the technology that connects our owners, guests, resort teams, and customer service professionals.
We're looking for a Unified Communications (UCaaS) Engineer to own and modernize Vacatia's cloud communications ecosystem. This newly created role will be responsible for designing, deploying, administering, and optimizing our enterprise Unified Communications as a Service (UCaaS) platforms while supporting contact center operations across corporate offices, resort properties, and remote employees.
This is an opportunity for a hands-on engineer who enjoys building scalable communications infrastructure, integrating cloud platforms, and delivering reliable voice, video, messaging, and collaboration experiences that directly impact both customers and employees.
Why You'll Love Working at Vacatia
Build Something New
Play a key role in establishing the architecture, standards, and operational foundation for Vacatia's enterprise communications environment.
Lead Our UCaaS Evolution
Help modernize legacy telecommunications while expanding cloud-native communications and collaboration platforms across the business.
Improve Every Customer Interaction
Support the technologies behind thousands of customer conversations every day by improving reliability, routing, automation, and user experience.
Own End-to-End Communications
Take ownership of cloud communications platforms, contact center technologies, integrations, vendor management, licensing, and long-term platform strategy.
Collaborate Across the Business
Work closely with IT, Infrastructure, Salesforce, Customer Experience, Product, Operations, Engineering, and executive leadership to deliver enterprise communication solutions that drive business results.
Your Impact
As Vacatia's UCaaS Engineer, you will serve as the technical owner of our enterprise communications environment, ensuring our cloud voice and collaboration platforms are secure, scalable, highly available, and optimized for exceptional customer and employee experiences.
Unified Communications Administration
  • Administer, configure, and optimize enterprise UCaaS platforms including Dialpad, RingCentral, Microsoft Teams Phone, Zoom Phone, Amazon Connect, and future cloud communication technologies.
  • Manage user provisioning, licensing, softphone deployment, device configuration, and communications lifecycle management.
  • Support enterprise collaboration capabilities including voice, video, messaging, conferencing, and mobility.

Call Architecture & Contact Center Design
  • Design and maintain enterprise call flows, IVRs, auto attendants, hunt groups, call queues, routing logic, voicemail, and emergency (E911) configurations.
  • Optimize customer routing strategies to improve service levels and customer experience.
  • Partner with Customer Service and Salesforce teams to enhance agent workflows, Service Cloud Voice capabilities, and contact center performance.

Communications Integrations
  • Integrate UCaaS platforms with Salesforce, CRM systems, help desk platforms, Microsoft 365, Google Workspace, and other enterprise applications.
  • Support API-based integrations and automation initiatives that improve operational efficiency and customer engagement.
  • Collaborate with Product and Engineering teams on future communications innovations.

Network Performance & Voice Reliability
  • Partner with Infrastructure teams to ensure network readiness for voice and video communications through QoS, bandwidth optimization, latency management, and troubleshooting.
  • Monitor communications health, platform performance, SIP connectivity, and voice quality.
  • Support business continuity, disaster recovery planning, and high availability across enterprise communications.

Telecommunications & Vendor Management
  • Manage carrier relationships, SIP trunking, PSTN connectivity, DID inventory, number porting, telecommunications contracts, licensing, and vendor performance.
  • Monitor SLAs, optimize licensing costs, and recommend improvements to reduce operational expenses while increasing reliability.
  • Lead technology lifecycle planning and future communications platform enhancements.

Security & Governance
  • Implement communications security best practices including SIP security, fraud prevention, call recording compliance, access controls, and governance standards.
  • Ensure enterprise voice infrastructure meets organizational security and compliance requirements.

Innovation & Continuous Improvement
  • Evaluate emerging UCaaS, CCaaS, Voice AI, intelligent routing, and conversational AI technologies.
  • Develop standards, documentation, operational procedures, and scalable architecture to support Vacatia's continued growth.
  • Recommend new technologies that improve customer experience, employee productivity, and operational efficiency.

What You Bring
  • 5+ years of experience administering Unified Communications (UCaaS), telecommunications, enterprise voice, or cloud communications environments.
  • Hands-on experience with one or more platforms such as Dialpad, RingCentral, Microsoft Teams Phone, Zoom Phone, Amazon Connect, or similar cloud communications solutions.
  • Strong understanding of call routing, IVRs, auto attendants, hunt groups, call queues, SIP trunking, PSTN connectivity, DID management, and enterprise voice architecture.
  • Experience integrating communications platforms with Salesforce, Microsoft 365, Google Workspace, Zendesk, HubSpot, or other enterprise business systems.
  • Solid understanding of networking fundamentals including QoS, DNS, DHCP, VLANs, bandwidth planning, latency, packet loss, and voice quality optimization.
  • Experience provisioning users, managing licensing, hardware deployment, softphones, IP phones, headsets, conference room systems, and enterprise communications devices.
  • Experience managing telecommunications vendors, cloud providers, carrier relationships, licensing, and service level agreements.
  • Knowledge of voice security, communications governance, business continuity, and telecommunications compliance.
  • Strong troubleshooting skills with the ability to diagnose issues across cloud platforms, networking, integrations, and endpoint devices.
  • Excellent communication and collaboration skills with the ability to work effectively across technical and business teams.
  • A builder's mindset with a passion for creating scalable systems, operational standards, and long-term communications strategies.

Preferred Qualifications
  • Experience supporting hospitality, travel, healthcare, retail, or other multi-site enterprise organizations.
  • Experience with Amazon Connect, Salesforce Service Cloud Voice, or other CCaaS platforms.
  • Familiarity with AWS networking and cloud infrastructure supporting communications platforms.
  • Experience implementing Voice AI, conversational AI, intelligent IVRs, or automation technologies.
  • Experience integrating workforce management (WFM), quality management, analytics, or reporting platforms.
  • Knowledge of SD-WAN, enterprise networking, distributed communications infrastructure, or session border controllers.
  • Experience with scripting or automation using Python, PowerShell, Node.js, or AWS Lambda.
  • Familiarity with IT service management platforms such as Jira Service Management or ServiceNow.
  • Industry certifications related to UCaaS, CCaaS, Microsoft Teams Voice, RingCentral, AWS, Cisco, or telecommunications.

Join Us
Join Vacatia and help build the communications platforms that power exceptional customer experiences across one of hospitality's most innovative technology organizations. As our Unified Communications (UCaaS) Engineer, you'll own the cloud communications ecosystem that connects our owners, guests, resort teams, contact center agents, and corporate employees. You'll have the opportunity to modernize enterprise communications, influence future technology strategy, and deliver scalable solutions that make a measurable impact across the business.

Apply