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Ucaas Solutions Engineer Jobs (NOW HIRING)

Apex Tool Group

Network & Voice Engineer

Apex, NC · On-site

... solutions. This role is responsible for the design, implementation, and support of both enterprise ... Design, implement, and support enterprise voice and unified communications (UC/UCaaS) platforms ...

Dialpad

Sales Engineer III

Austin, TX · On-site

... a Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant, or in similar roles. • Experience in Cloud-VOIP Systems (UCaaS & CCaaS). • A technical curiosity and ...

Apex Tool Group, LLC

Network & Voice Engineer

Apex, NC · On-site

... solutions. This role is responsible for the design, implementation, and support of both enterprise ... Design, implement, and support enterprise voice and unified communications (UC/UCaaS) platforms ...

Dialpad

Sales Engineer III

Austin, TX

... Engineer, Solutions Consultant, or in similar roles. * Experience in Cloud-VOIP Systems (UCaaS ... CCaaS). * A technical curiosity and excitement about delivering a technology solution that makes ...

CREXENDO, INC

Software Validation Engineer

Tempe, AZ · On-site

Our solutions currently support over 2.5 million end users globally and was recently recognized as the fastest growing UCaaS platform in the United States. Crexendo Software Validation Engineer You ...

RingCentral, Inc.

AI Forward Deployed Engineer

... UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ... Customer Discovery and Solution Design * Engage directly with customers to discover requirements ...

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Ucaas Solutions Engineer information

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$44.5K

$123.3K

$181.5K

How much do ucaas solutions engineer jobs pay per year?

As of Jun 9, 2026, the average yearly pay for ucaas solutions engineer in the United States is $123,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,500.00 and $140,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a UCaaS Solutions Engineer, and why are they important?

To thrive as a UCaaS Solutions Engineer, you need a solid understanding of unified communications technologies, networking, VoIP protocols, and typically a degree in computer science or a related field. Familiarity with platforms like Microsoft Teams, Zoom, Cisco Webex, as well as certifications such as CCNA or CompTIA Network+, are commonly required. Strong problem-solving abilities, clear communication, and customer-focused collaboration are essential soft skills in this role. These skills and qualifications ensure the successful design, deployment, and support of complex UCaaS solutions that meet client needs and business objectives.

What is the difference between Ucaas Solutions Engineer vs Ucaas Support Engineer?

AspectUcaas Solutions EngineerUcaas Support Engineer
CredentialsTechnical certifications, such as CCNA, CCNP, or vendor-specific certificationsBasic technical knowledge, often with certifications like CompTIA A+ or Network+
Work EnvironmentPre-sales, solution design, client consultations, and implementationPost-sales support, troubleshooting, and maintenance
Employer & IndustryTelecommunications, cloud service providers, VoIP companiesTelecommunications, IT service providers, customer support teams

While both roles involve Ucaas (Unified Communications as a Service), the Solutions Engineer focuses on designing and implementing solutions for clients, whereas the Support Engineer handles ongoing support and troubleshooting. The Solutions Engineer typically requires more technical certifications and client-facing skills, while the Support Engineer emphasizes problem-solving and maintenance.

What is a UCaaS Solutions Engineer?

A UCaaS (Unified Communications as a Service) Solutions Engineer is a technical professional responsible for designing, implementing, and supporting cloud-based communication solutions for businesses. They work closely with sales teams and clients to understand communication needs and recommend the right UCaaS products, such as VoIP, video conferencing, and messaging services. Their role often involves technical demonstrations, solution architecture, troubleshooting, and ensuring a seamless integration of unified communications platforms. UCaaS Solutions Engineers must possess a strong understanding of networking, cloud technologies, and customer requirements to deliver optimal solutions.

What are some common challenges UCaaS Solutions Engineers face when implementing unified communications for clients?

UCaaS Solutions Engineers often encounter challenges such as integrating new communication platforms with clients’ existing legacy systems, ensuring seamless interoperability across multiple devices, and addressing unique security or compliance requirements. Additionally, managing user adoption and providing clear technical training can be demanding, especially in organizations with varying levels of tech proficiency. Engineers must also collaborate closely with sales, project management, and support teams to ensure a smooth deployment and ongoing client satisfaction.

Network Engineer

IT Management Corp. dba 101 VOICE

Santa Clara, CA • On-site

Full-time

Posted 12 days ago

Job description

Company Description
IT Management Corporation (ITMC) deliver IT mission-critical technology solutions to State, Local Government, Education, Healthcare, and public sector organizations. Since 2009, we have helped institutions modernize and secure their infrastructure through resilient networking, wireless, security, and cloud communication platforms.
We have been recognized on the Inc. 5000 list four times and featured multiple times by CRN for growth, innovation, and customer success. Our solutions include enterprise networking, physical security, UCaaS, AI-enabled communications, and Push-to-Talk, enabling reliable and secure communication in environments where uptime and continuity matter most.
Our focus is simple:
Reliable technology that keeps organizations running.
Job Description
IT Management Corporation (ITMC), through its 101VOICE division, is seeking a Network Engineer to support network and communication systems for education, government, and healthcare customers.
This role works closely with engineering, operations, and customer teams to assist with deployments, troubleshoot technical issues, and support ongoing infrastructure projects and daily operations.
The ideal candidate is hands-on, detail-oriented, and comfortable communicating with both technical and non-technical stakeholders.
This is a full-time, in-person position based in Santa Clara, CA.
Responsibilities
Network & Systems Support
  • Troubleshoot and resolve network and systems-related issues involving LAN, WAN, Wi-Fi, routing, switching, firewalls, and UCaaS-related infrastructure
  • Support Level 1 and Level 2 escalations while working collaboratively with senior engineers when needed
  • Perform root-cause analysis and document findings and resolutions
  • Help maintain customer uptime, reliability, and overall service quality

Project Support & Engineering
  • Assist with implementation and support of customer and internal infrastructure projects
  • Participate in upgrades, maintenance activities, migrations, and deployments
  • Collaborate with engineering and operations teams to ensure successful project execution
  • Support scheduled after-hours maintenance windows when required

Customer & Technical Collaboration
  • Participate in customer meetings and technical discussions when needed
  • Support solution validation and deployment planning
  • Communicate technical information clearly to both technical and non-technical audiences
  • Contribute to a positive customer experience through responsiveness and professionalism

Documentation & Accountability
  • Maintain accurate documentation within ITMC ticketing and project management systems
  • Track time, tasks, troubleshooting steps, and project updates appropriately
  • Follow internal workflows, escalation procedures, and operational standards
  • Contribute to process improvements and documentation updates

Qualifications
Required Qualifications
  • Experience supporting enterprise network environments
  • Strong understanding of routing, switching, VLANs, and network troubleshooting
  • Experience with enterprise Wi-Fi and firewall platforms
  • Ability to troubleshoot technical issues in customer-facing environments
  • Strong organizational and documentation skills
  • Excellent written and verbal communication skills
  • Ability to work onsite in Santa Clara, CA

Preferred Qualifications
  • Experience supporting education, government, or healthcare environments
  • Experience with platforms such as Cisco, Ruckus, Fortinet, Palo Alto Networks, or similar technologies
  • Familiarity with VoIP, UCaaS, or communication systems
  • Relevant certifications such as CCNA, Network+, Fortinet, or similar are a plus
  • Comfortable working independently and collaboratively within a team environment

Key Success Factors
  • Strong team player with a collaborative and solutions-oriented mindset
  • Ability to manage multiple priorities and tasks effectively
  • Professional and customer-focused communication style
  • Calm and methodical approach to troubleshooting and issue resolution
  • Strong sense of accountability, ownership, and follow-through
  • Commitment to reliability, customer trust, and continuous improvement

Additional Information
All your information will be kept confidential according to EEO guidelines.

Apply