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Ucaas Project Management Jobs (NOW HIRING)

PHMG Careers

Cloud Telephony Technician

Chicago, IL · On-site

$45K - $55K/yr

Consulting with clients on UCaaS, AI and automation solutions to improve the caller experience ... Project management skills * Ability to work to deadlines and time frames * Dedicated team player ...

PHMG Careers

Cloud Telephony Technician

Chicago, IL · On-site

$45K - $55K/yr

Consulting with clients on UCaaS, AI and automation solutions to improve the caller experience ... Project management skills * Ability to work to deadlines and time frames * Dedicated team player ...

AireSpring

TELECOM PROJECT MANAGER

Topeka, KS · On-site

... UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show ... Client responsibilities include on-going client interaction, timeline and critical task management ...

AireSpring

TELECOM PROJECT MANAGER

Topeka, KS · On-site +1

... UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show ... Client responsibilities include on-going client interaction, timeline and critical task management ...

Offsoar

Network Engineering Manager

New Haven, CT · Hybrid

$150K - $170K/yr

... project management skills. Skills Qualifications * Strong working knowledge of enterprise ... Experience with Cloud Based UCaaS/CCaaS Systems Core Responsibilities * Lead and manage day-to-day ...

Offsoar

Network Engineering Manager

New Haven, CT · On-site

... and project management skills. Skills Qualifications Strong working knowledge of enterprise ... Based UCaaS/CCaaS Systems Core Responsibilities Lead and manage day-to-day operations of the ...

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Ucaas Project Management information

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$75.5K

$130.9K

$167K

How much do ucaas project management jobs pay per year?

As of Sep 14, 2026, the average yearly pay for ucaas project management in the United States is $130,856.00, according to ZipRecruiter salary data. Most workers in this role earn between $131,000.00 and $131,500.00 per year, depending on experience, location, and employer.

What is UCaaS project management?

UCaaS Project Management involves overseeing the planning, execution, and delivery of Unified Communications as a Service (UCaaS) solutions for organizations. This includes coordinating tasks such as system integration, user migration, vendor management, and ensuring that communication platforms like voice, video, and messaging services are implemented smoothly. The project manager works with stakeholders, manages timelines, mitigates risks, and ensures that the UCaaS solution meets the organization's requirements and objectives.

What skills and qualifications are needed to thrive as a UCaaS project manager?

To thrive as a UCaaS Project Manager, you need expertise in project management methodologies, understanding of Unified Communications as a Service (UCaaS) platforms, and a background in IT or telecommunications. Familiarity with tools like Microsoft Teams, Zoom, Asana, Jira, and certifications such as PMP or Agile are highly beneficial. Strong leadership, problem-solving abilities, and excellent communication skills help manage stakeholders and coordinate cross-functional teams effectively. These skills are crucial for ensuring seamless UCaaS deployments, minimizing risks, and delivering projects on time and within budget.

What are common challenges faced by UCaaS project managers during implementation, and how can they be addressed?

UCaaS Project Managers often encounter challenges such as coordinating with multiple vendors, managing tight deployment timelines, and ensuring seamless integration with existing IT infrastructure. Effective communication across cross-functional teams is crucial to prevent misalignment and delays. To address these challenges, it is important to set clear expectations with stakeholders, maintain detailed project documentation, and proactively identify potential technical or logistical obstacles early in the process. Regular project updates and agile methodologies can also help adapt to changes and keep projects on track.

What are popular job titles related to Ucaas Project Management jobs?

For Ucaas Project Management jobs, the most frequently searched job titles are:

Infographic showing various Ucaas Project Management job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $130,856 per year, or $62.9 per hour.

Cloud Telephony Technician

Chicago, IL • On-site

PHMG Careers
See more jobs at PHMG Careersexternal

$45K - $55K/yr

Full-time

Re-posted 5 days ago

Job description

Role: Cloud Telephony Technician
Location: Chicago
Hours: Monday - Friday 8:00am - 5:00pm
Salary: $45k base, $55k OTE
Role Summary & Purpose
As a Caller Experience Architect (CXA), you'll consult with clients to design and implement intelligent caller experiences using cloud telephony (UCaaS), automation and AI-powered technologies. You'll work with clients to understand their business objectives before designing solutions that improve efficiency, enhance customer experience and deliver measurable business value.
From intelligent call routing and conversational AI to traditional IVR design and cloud telephony implementation, you'll advise clients on the most effective technology for their needs. You'll present end-to-end solutions, create detailed call flow maps, and act as the client's trusted technical consultant throughout delivery-from discovery and design through to implementation, testing and go-live.
You'll be responsible for implementing your own solutions, ensuring projects are delivered accurately through a structured testing process that guarantees a seamless customer experience. You'll also contribute to the evolution of our AI and UCaaS offerings by identifying opportunities for innovation, sharing technical knowledge and supporting colleagues with complex implementations.
Responsibilities
  • Consulting with clients on UCaaS, AI and automation solutions to improve the caller experience
  • Designing intelligent call journeys using cloud telephony, AI and conversational technologies
  • Creating detailed, client-friendly call flow maps
  • Accurately implementing, testing and documenting projects before go-live
  • Identifying opportunities to optimise customer journeys through AI-driven automation and self-service
  • Providing technical assistance to Account Management and Pre-Sales teams
  • Supporting complex implementations and contributing to the KnowledgeBase

Required Experience
  • Experience implementing cloud telephony (UCaaS) solutions or similar customer communications technologies
  • Experience designing or supporting customer journeys, IVRs or contact centre solutions
  • Exposure to AI-powered customer engagement, conversational AI, automation or chatbot technologies would be highly advantageous
  • Confident working across multiple portal-based telephony platforms
  • Experience communicating technical solutions to clients via phone, email and presentations
  • Experience working with CRM platforms and Microsoft Office
  • Experience with scripting or programming languages such as Python and PowerShell is highly preferred
  • Experience using AI coding agents such as Claude Code, Codex or similar tools is highly preferred
  • Number porting experience preferred

Required Competencies:
  • Technical skills, knowledge and experience based within Technical Implementation
  • Excellent communication and administrative skills
  • Excellent client communication and presentation skills
  • Strong sense of urgency and comfortable closing high volumes of case work
  • Project management skills
  • Ability to work to deadlines and time frames
  • Dedicated team player with drive and initiative
  • Strong organizational and detail orientated skills
  • Can work in a fast-paced, dynamic environment

About PHMG:
Established in 1998, PHMG has grown from a renowned Manchester-based business to the world's leading audio branding agency - working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track™ - strengthening their business identity in the most memorable, emotive way.
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