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TWC Services, Inc.

Service Manager

Robertsdale, AL

Description TWC Services, Inc., is an industry leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment. What makes us world class? We put our employees first! Hiring ...

TWC Services, Inc.

Office Coordinator

Greer, SC

$17.25 - $23/hr

Description TWC Services, Inc., is an industry leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment. What makes us world class? We put our employees first! Hiring ...

TWC Services, Inc.

Commercial HVAC/R Technician

Ocala, FL

$25.25 - $32.50/hr

Description Join TWC Services, Inc. - A Leader in Commercial HVAC, Refrigeration, and Cooking Equipment Service! For over 100 years, TWC Services, Inc. has been an industry leader in Commercial ...

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Twc information

What is the difference between Twc vs Customer Service Representative?

AspectTwcCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require specific certificationsHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentOffice settings, call centers, or remote workOffice or call center environments, often remote options available
Industry UsageGovernment agencies, public services, and administrative rolesRetail, telecommunications, finance, and various service industries
Common Search/ComparisonTwc vs Customer Service Representative

While both Twc and Customer Service Representatives handle client interactions, Twc roles are often associated with government or administrative functions, requiring specific certifications and working in public service environments. Customer Service Representatives typically work in retail or private sectors, focusing on client support and sales. Understanding these differences helps job seekers identify roles that match their skills and career goals.

What are some common challenges faced by TWC (Telecommunications Workers’ Compensation) professionals and how can they be addressed?

TWC professionals often encounter challenges such as managing complex claims, staying updated on regulatory changes, and balancing the needs of both employees and employers. They must efficiently process high volumes of documentation while ensuring compliance with industry standards. Building strong communication skills and leveraging specialized case management software can help address these challenges, as can ongoing professional development and collaboration with legal and medical teams.

What are the key skills and qualifications needed to thrive as a Telecommunications Technician, and why are they important?

To thrive as a Telecommunications Technician, you need a solid understanding of telecommunications systems, electronics, and network infrastructure, often supported by an associate's degree or relevant certifications like CompTIA Network+. Familiarity with technical tools such as cable testers, signal meters, and network management software is typically required. Strong problem-solving skills, attention to detail, and effective communication help technicians excel in diagnosing and resolving issues for clients or teams. These skills and qualifications are essential to ensure reliable communication networks and deliver high-quality technical support.

What are TWC jobs?

TWC jobs refer to positions within the Texas Workforce Commission (TWC), a state agency that provides workforce development services to employers and job seekers in Texas. TWC jobs can range from customer service representatives, claims examiners, and workforce specialists to IT, management, and administrative roles. Employees at TWC help with unemployment benefits, job placement, vocational rehabilitation, and labor market information. Working at TWC offers the opportunity to serve the public and make a positive impact on the Texas workforce.
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What states have the most Twc jobs? States with the most job openings for Twc jobs include:
What job categories do people searching Twc jobs look for? The top searched job categories for Twc jobs are:
Twc jobs near you
Infographic showing various Twc job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, 2% Part Time, and 1% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution.
Service Manager

Service Manager

TWC Services, Inc.

Robertsdale, AL

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

TWC Services rating

7.4

Company rating: 7.4 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

97th of 218 rated repair and maintenance companies

Job description

Description

TWC Services, Inc., is an industry leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment. What makes us world class? We put our employees first! Hiring great people has made us the best place to work, and we have over 115 years of experience. With 34 offices in the Southeast and over 500 Technicians, we are looking for you to help us be the best service company in the region.
 
It is time for you to put your knowledge too work and start building a career!
 
What Success in our Service Manager Role Looks Like at TWC Services Inc. 
Oversees and manages a team of Service Technicians at a small branch, ensuring the delivery of high-quality service and support to clients.
 
Key Areas of Responsibilities:
• Quotes and Estimates Management: Leads quoting for repairs, parts, and workforce. Obtains approval from clients and helps advocate for maintenance contracts, replacement of equipment, and other service work inside our scope.
• Resource Management: Works in harmony with the service coordinator on the scheduling of workforce for work orders. Leads the purchasing of equipment, materials, and subcontracts. Schedules deliveries to optimize price and work order progress.
• Work Order Management: Assists Service Technicians with technical problem solving and delivery of materials and supplies to expedite job completion with timeliness and quality. Reviews open work orders with leadership and validates notes are updated and accurate and makes necessary adjustments prior to invoicing.
• Operational Efficiency: Ensures high quality operational standards by following best practices to maximize workflows, technology, and information to continuously improve branch performance. Manages key performance indicators to ensure consistency between locations and adherence to the TWC Way. This includes daily service ticket review, maintaining hold board statuses, attending 3:00 meetings, and following dispatch best practices.
• Safety Leadership: Promotes a culture of safety through continuous coaching, motivation, and setting clear expectations that are aligned to compliance and best practice. Ensures staff members complete safety training and comply with policies and procedures. Regularly monitors and evaluates technicians for safety compliance and documents within company systems.
 
Requirements:
•5-7 years of experience in a service leadership role
•Bachelor's Degree preferred or Technical Training Program Completion 
 
 We Offer:
  • Paid holidays
  • Health, dental and vision insurance
  • Growth potential with a stable company
  • Paid vacation
  • Wellness reimbursement program
  • 401k with company match and profit-sharing
  • Continuing education and advancement opportunities
  • Tuition reimbursement
  • Term, AD&D and Dependent Life insurances
Prepaid Legal TWC Services Inc., is a service-industry leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment operating under a people-first approach. With roots dating back to 1906, TWCSI has expanded to over 30 locations and counting throughout the southern United States, with Corporate Headquarters in Des Moines, IA. TWC Services, Inc is an EOE, including disability/vets. TWC Services, Inc participates in E-Verify.

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