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SERVICE TECHNICIAN I - TURNOVER & MAKE READY

National Horizon Real Estate Services, LLC
Location: Las Vegas, Nevada
Employment Type: Full-Time | Non-Exempt | On-Site
Community Size: 200+ Apartment Homes
Department: Property Operations / Service
Software: Entrata experience preferred; training provided
Benefits: Medical, dental, vision insurance, paid time off, and additional benefits subject to eligibility and company policy

About National Horizon

National Horizon Real Estate Services, LLC is a full-service real estate management firm specializing in multifamily housing and commercial real estate operations. We provide customized management solutions designed to strengthen asset performance, improve operational efficiency, preserve property value, and deliver a high-quality resident experience.

Our approach combines experienced leadership, operational discipline, technology, responsive service, and hands-on property management. We are committed to maintaining communities that reflect strong standards of quality, safety, professionalism, and care.

Position Summary

National Horizon Real Estate Services is seeking a dependable and detail-oriented Service Technician I - Turnover & Make Ready to support a 200+ unit multifamily community in Las Vegas, Nevada.

The Service Technician I is primarily responsible for preparing vacant apartment homes for new residents. This position performs make-ready repairs, punch-list items, minor maintenance, fixture replacement, drywall and paint touch-up, appliance preparation, safety inspections, and final unit detailing to ensure apartments meet company standards prior to move-in.

The successful candidate will demonstrate strong attention to detail, reliability, quality workmanship, and the ability to complete assigned tasks within established turnover schedules.

This position works under the direction of the Service Director or designated property leadership and collaborates closely with the maintenance, leasing, and management teams to support timely apartment readiness.

Essential Responsibilities

Apartment Turnover & Make Ready

• Complete assigned vacant apartment turns in accordance with established schedules and company standards.
• Review make-ready scopes, inspection reports, and punch lists prior to beginning work.
• Inspect vacant apartment homes for visible maintenance, safety, cosmetic, and operational deficiencies.
• Complete minor repairs and replacements involving fixtures, hardware, blinds, doors, shelving, screens, locks, switches, outlets, plumbing fixtures, and other apartment components within the employee's training and authorization.
• Perform drywall patching, caulking, touch-up painting, surface preparation, and other routine cosmetic repairs.
• Inspect and prepare appliances for proper operation, cleanliness, installation, and appearance.
• Replace HVAC filters, smoke alarm batteries, light bulbs, air registers, and similar routine turn components as assigned.
• Verify that doors, windows, locks, cabinets, fixtures, plumbing components, electrical devices, appliances, and other apartment features are operating properly.
• Identify repairs requiring additional technical expertise, vendor support, certification, or senior-level assistance and promptly report those needs.
• Complete final punch-list corrections prior to apartment release.

Quality Control & Apartment Readiness

• Maintain consistent workmanship and quality standards across all assigned apartment homes.
• Review completed work prior to final inspection.
• Correct deficiencies identified during quality-control or management inspections.
• Protect flooring, countertops, cabinets, appliances, fixtures, and other existing finishes while completing work.
• Remove maintenance materials, tools, packaging, and repair-related debris from completed apartments.
• Ensure vacant apartment homes are secured when work is completed or temporarily suspended.
• Communicate promptly regarding delays, material shortages, vendor needs, or conditions that may affect scheduled completion dates.
• Maintain accurate information regarding apartment readiness and outstanding work.

General Maintenance Support

While the primary focus of this position is apartment turnover and make-ready work, the Service Technician I may also:

• Assist with resident service requests based on training, experience, workload, and property needs.
• Perform basic plumbing, electrical, carpentry, appliance, hardware, and general maintenance repairs within demonstrated competency.
• Assist senior service team members with larger repairs and maintenance projects.
• Support preventive maintenance programs and inspections.
• Assist with common-area, amenity, building, grounds, and property-condition repairs.
• Receive, organize, and maintain maintenance supplies, parts, tools, and materials.
• Support property inspections and correction of identified deficiencies.

Safety & Property Protection

• Follow company safety procedures and applicable workplace safety requirements.
• Use tools, ladders, equipment, chemicals, personal protective equipment, and maintenance materials appropriately.
• Promptly report unsafe conditions, water intrusion, electrical hazards, structural concerns, fire or life-safety issues, environmental concerns, and other significant property conditions.
• Follow manufacturer instructions and company procedures when handling chemicals, paints, solvents, cleaning products, or maintenance materials.
• Maintain work areas, shops, storage areas, and vacant apartment homes in a safe and organized condition.
• Protect resident, company, and property assets while performing assigned duties.
• Perform only those duties for which the employee is appropriately trained, certified, licensed, and authorized.

Performance Expectations

Successful performance in this role includes:

• Completing assigned apartment turns within established deadlines.
• Producing consistent, move-in-ready workmanship.
• Minimizing repeat repairs and final-inspection deficiencies.
• Communicating delays or material needs in a timely manner.
• Maintaining organized tools, supplies, and work areas.
• Accurately documenting completed work and outstanding items.
• Balancing productivity with safety, quality, and attention to detail.
• Maintaining professional communication with residents, coworkers, vendors, and property leadership.
• Taking responsibility for assigned work from initial inspection through completion.

Qualifications

Required

• Basic knowledge of residential maintenance, construction, repair, or related hands-on work.
• Ability to safely use common hand tools and power tools associated with apartment maintenance and make-ready work.
• Ability to identify basic maintenance deficiencies and determine when additional technical assistance is required.
• Ability to follow work orders, inspection reports, instructions, schedules, and safety procedures.
• Strong attention to detail and commitment to quality workmanship.
• Ability to manage multiple assigned apartment turns and changing priorities.
• Dependable attendance, punctuality, and follow-through.
• Ability to communicate professionally with coworkers, supervisors, residents, and vendors.
• Ability to use or learn mobile applications, digital work-order systems, and property management technology.
• High school diploma or equivalent, or comparable combination of education and relevant work experience.

Preferred

• One or more years of apartment maintenance, make-ready, construction, remodeling, facilities, hotel maintenance, or similar experience.
• Previous multifamily apartment turnover or make-ready experience.
• Experience with drywall repair, painting, basic plumbing, basic electrical work, appliance installation or repair, carpentry, and fixture replacement.
• Familiarity with Entrata or another property management or work-order platform.
• EPA Section 608 certification for candidates assigned refrigerant-related HVAC duties.
• Technical, vocational, or trade-related education or training.

National Horizon recognizes that relevant skills may be developed through employment, vocational education, military service, apprenticeships, trade experience, or other practical experience.

Work Environment & Essential Job Functions

This is an active, hands-on position performed throughout apartment homes, buildings, maintenance areas, common areas, and community grounds.

The position regularly requires movement throughout the property; standing and walking for extended periods; bending, reaching, kneeling, crouching, and working in confined or elevated areas when appropriate; climbing approved ladders; operating hand and power tools; and moving tools, parts, equipment, supplies, and materials associated with apartment maintenance.

Work may be performed indoors and outdoors, including during typical Las Vegas weather conditions.

The employee must be able to perform the essential functions of the position with or without reasonable accommodation. Team lifting, mechanical assistance, or other appropriate methods should be used when required for safe material handling.

Depending on community staffing and operational needs, schedule flexibility may occasionally be required for apartment-turn deadlines, property emergencies, weekend work, or other legitimate business needs.

Certifications & Specialized Work

Advanced trade certifications are not required for all Service Technician I duties.

Employees may not independently perform regulated, licensed, or certification-specific work unless they possess the required credentials and have been authorized by National Horizon to perform that work.

National Horizon supports continued technical development and advancement for employees who demonstrate reliability, safe work practices, technical growth, and strong job performance.

Pre-Employment Requirements

Employment with National Horizon Real Estate Services may be contingent upon completion of job-related pre-employment screening, which may include verification of employment history, background screening, and drug screening where permitted and appropriate.

All screening and employment decisions will be conducted in accordance with applicable federal, Nevada, and local law.

Our Values

National Horizon is committed to maintaining well-operated communities through accountability, quality workmanship, responsive service, safety, and teamwork.

We value employees who take pride in their work, communicate effectively, follow established standards, and contribute to a professional and respectful workplace.

Our service teams play an important role in protecting property value, supporting resident satisfaction, and ensuring apartment homes are prepared to a consistent standard.

Equal Employment Opportunity

National Horizon Real Estate Services, LLC is an Equal Opportunity Employer.

Employment decisions are made based on qualifications, merit, business needs, and the requirements of the position. National Horizon does not discriminate against applicants or employees because of race, color, religion, sex, pregnancy or related conditions, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Qualified individuals with disabilities may request reasonable accommodation during the application or hiring process and in performing the essential functions of the position.

National Horizon is committed to providing a professional workplace where employment opportunities are administered fairly, consistently, and in accordance with applicable law.