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ECHO Health is a renowned company that develops revolutionary healthcare payment solutions and is regarded as a leader in the industry. Established in 1997, our state-of-the-art solutions connect payers, healthcare providers, and members seamlessly in a way that not only reduces costs but also advances efficiency, processing over 600 million in payment transactions and more than $140 billion in payments every year. You can trust us to empower you with the best tools and technology to improve your healthcare experience.

ECHO Health is a workplace that fosters a dynamic environment, which our employees greatly enjoy. We are proud of our employees who possess a collaborative and innovative attitude, which helps them to thrive in this fast-paced workplace. Our company culture, benefits, and continuous opportunities for learning and growth have resulted in ECHO Health experiencing exponential growth within the industry.

Ready to drive successful client implementations and provide top-tier support? Join us as a Business Systems Analyst onsite in our Westlake office! You'll be the crucial link between our technical teams, clients, and vendors, ensuring seamless project execution and exceeding expectations. Champion our clients' needs and be their advocate throughout. If you're motivated, self-driven, and committed to excellence, join our team and make a real impact!

This position is not remote and requires on-site presence.

What Your Responsibilities Will Look Like:

• Perform data analysis and translation between proprietary and standard file formats, utilizing systems and data to effectively resolve business issues.
• Document and implement functional requirements, technical specifications, and template documentation designs for client's business needs, providing expertise in product knowledge and feature functionality.
• Review complex data files, create mapping documents, interpret client requirements, and offer guidance on best practices.
• Utilize SQL databases to analyze inputs/outputs, identify coding issues, and propose necessary changes.
• Act as a liaison between teams, submitting system enhancements and defect corrections, and conducting validations for all system development.
• Develop and maintain strong working relationships with new and existing clients, effectively communicating with executive-level stakeholders and technical/non-technical resources.
• Collaborate with internal departments, including information technology, to develop or enhance existing client products, document business requirements, conduct validation processes, and create end-user documentation and training.
• Identify and implement opportunities for improvements, escalating issues for resolution as needed.
• Demonstrate the ability to ask questions, formulate action plans, and deliver successful projects independently and of high quality.
• Manage the implementation of new payment delivery technology projects, developing project plans, coordinating status meetings and communication with clients, and resolving client issues and concerns.
• Participate in internal daily stand-up meetings related to projects, contributing through the Agile Methodology in the Software Development Lifecycle.

Qualifications to Be a Business Systems Analyst:

• 5+ years’ healthcare experience with providers and/or payers for claims and payment processing.
• 5+ years of experience in a Business Analyst or related role.
• High level of proficiency with Microsoft Word, Excel and Outlook.
• Working knowledge and experience with SQL databases required. Experience with Crystal Reports preferred.
• Excellent work ethic, leadership skills, interpersonal and organizational skills.
• Strong analysis, critical thinking and problem-solving skills.
• Ability to work effectively in a fast paced, results-oriented environment.
• Ability to work independently in solving business problems.
• Demonstrates a high level organizational skill with the ability to prioritize and manage change. Undergraduate degree in Business or equivalent work experience.
• Experience and knowledge of Agile Methodologies such as KANBAN and Scrum is preferred.

Good-to-Have Skills:

• Experience with a health insurer, TPA, or claim processor and a deep understanding of claims transaction structure.
• Experience with Healthcare EDI standards such as 835s.
• Experience with job scheduling tools such as ActiveBatch.
• Experience with Crystal Reports.

Working Conditions:

This job operates in a professional office environment. This role routinely uses standard office equipment such as desktops, servers, phones, photocopiers, filing cabinets and fax machines.

ECHO is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.