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Trunking Jobs (NOW HIRING)

You will also be responsible for utilizing OSPF, VRFs, vlans, trunking, port-channel, and VPN tunnels. * Prior experience using Network monitoring tools would be beneficial (SNMP, Solarwinds Orion ...

Configure, support, and troubleshoot SIP Trunking connectivity across the environment. * Lead incident management for UC platform issues, including triage, escalation, and resolution. * Own vendor ...

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Trunking information

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$15

$23

$31

How much do trunking jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for trunking in the United States is $23.56, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $26.20 per hour, depending on experience, location, and employer.

What is trunking in telecommunications?

Trunking in telecommunications refers to a system where multiple communication signals are combined and transmitted over a single transmission channel or circuit. This method optimizes the use of available bandwidth and infrastructure, reducing costs and improving efficiency. Trunking is commonly used in telephone networks, radio communications, and computer networking to allow multiple users to share a set of lines or frequencies. It enables scalable and flexible network expansions as demand grows.

What are the key skills and qualifications needed to thrive as a trunking technician, and why are they important?

To thrive as a Trunking Technician, you need a solid understanding of telecommunications systems, signal transmission, and network infrastructure, often supported by relevant technical training or certifications. Familiarity with trunked radio systems, diagnostic tools, and specialized software such as radio management platforms is typically required. Strong problem-solving skills, attention to detail, and effective communication are essential soft skills for troubleshooting and collaborating with teams. These competencies ensure efficient installation, maintenance, and repair of trunking systems, which are critical for reliable communications in various industries.

What are some common challenges faced by professionals working in trunking operations, and how can they be addressed?

Professionals in trunking operations often face challenges such as managing tight delivery schedules, coordinating with multiple stakeholders, and ensuring compliance with safety regulations. Effective communication and strong organizational skills are essential to keep shipments on track and handle last-minute changes or disruptions. Utilizing route optimization software and fostering good relationships with dispatchers and warehouse teams can help streamline operations and minimize delays. Regular training on safety protocols and regulatory requirements also helps reduce the risk of incidents and keeps the operation running smoothly.

What is the difference between Trunking vs Cable Technician?

AspectTrunkingCable Technician
CredentialsMay require certifications in telecommunications or networkingOften requires cable installation and troubleshooting certifications
Work EnvironmentTelecom or data centers, large-scale infrastructure sitesResidential and commercial buildings, installation sites
Industry UsageTelecommunications, data networkingCable TV, internet, and phone services
Job FocusManaging and installing trunking systems for cables and wiresInstalling, repairing, and maintaining cable lines and outlets

While both roles involve working with cables, Trunking focuses on managing large-scale cable systems and infrastructure, often in telecom environments. Cable Technicians primarily handle the installation and repair of individual cable lines in residential or commercial settings. Understanding these differences helps in choosing the right career path or job search focus.

More about Trunking jobs

What states have the most Trunking jobs?

States with the most job openings for Trunking jobs include:

Infographic showing various Trunking job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 1% Part Time, and 12% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution, with an average salary of $49,014 per year, or $23.6 per hour.

Contact Center Systems Engineer

Techvilla Solutions

East Corinth, VT • On-site

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

We are seeking a Contact Center Systems Engineer with strong expertise in Avaya ACD and enterprise contact center technologies. The ideal candidate will support, troubleshoot, optimize, and maintain contact center infrastructure, including ACD platforms, telephony systems, call routing, IVR solutions, SIP trunking, and carrier integrations. This role requires strong analytical skills, hands-on troubleshooting experience, and the ability to support mission-critical contact center operations in a 24x7 environment.

Key Responsibilities
  • Design, configure, support, and optimize enterprise contact center solutions with a primary focus on Avaya ACD platforms.
  • Troubleshoot complex call routing, IVR workflows, call flows, routing logic, and telephony system issues.
  • Manage carrier connectivity, including SIP trunks, toll-free services, DIDs, DNIS, ANI, toll fraud prevention, and related telephony services.
  • Monitor and troubleshoot voice quality issues, including latency, jitter, packet loss, and VoIP performance.
  • Perform root cause analysis using system logs, troubleshooting traces, SQL queries, XML files, and diagnostic tools.
  • Configure and support ODBC connections and data integrations.
  • Collaborate with network, application, and infrastructure teams to resolve complex production issues.
  • Participate in a 24x7 on-call rotation and support incident, problem, and change management activities.
  • Maintain technical documentation, runbooks, network diagrams, and operational procedures.
  • Track incidents and service requests using ITSM tools such as ServiceNow.
  • Support contact center integrations including CTI, IVR/VRU, call recording, Workforce Management (WFM), and digital communication channels.
  • Ensure systems comply with security, access control, and data privacy standards including PCI, PII, and HIPAA.
  • Communicate technical issues and recommendations effectively to technical and non-technical stakeholders.
Required Qualifications
  • Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field (or equivalent experience).
  • 5+ years of experience supporting enterprise contact center or telephony environments.
  • Strong hands-on experience with Avaya ACD or another enterprise Automatic Call Distribution platform.
  • Deep understanding of ACD architecture, call routing, IVR configuration, and contact center operations.
  • Experience with SIP trunking, VoIP protocols (SIP, SRTP), and enterprise telephony technologies.
  • Strong knowledge of TCP/IP networking fundamentals and voice quality troubleshooting.
  • Experience writing SQL queries for troubleshooting and reporting.
  • Working knowledge of XML, ODBC configuration, and file transfer utilities.
  • Experience with ServiceNow or other ITSM/ticketing platforms.
  • Strong understanding of incident, problem, and change management processes.
  • Excellent troubleshooting, analytical, and communication skills.