ZipRecruiter

Log In

1

Triage Manager Jobs in Michigan (NOW HIRING)

OPTIMAL CARE INC

Triage Coordinator

Jackson, MI · On-site

$18 - $22/hr

Triage Coordinator Hybrid Optimal Care is where your dedication meets a rewarding career. Top Work ... From chronic disease management and rehabilitation to end-of-life care, our focus is on improving ...

next page

Showing results 1-20

All JobsTriage JobsTriage Manager JobsTriage Manager Jobs in Michigan

Triage Manager information

See Michigan salary details

$11

$27

$45

How much do triage manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for triage manager in Michigan is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $31.44 per hour, depending on experience, location, and employer.

What does a triage manager do?

A triage manager oversees the process of prioritizing and assigning cases or tasks based on urgency and importance, often in healthcare, emergency response, or customer service settings. They coordinate teams, evaluate situations, and ensure timely resolution, typically using organizational skills and relevant tools or software. The role may require certifications or experience in the specific field.

What do you need to work in triage?

To work as a triage manager, you typically need relevant healthcare or emergency response experience, strong organizational and communication skills, and often a background in healthcare, nursing, or emergency management. Certification in emergency or healthcare management can be beneficial, and familiarity with triage protocols and tools is important. A bachelor's degree is commonly required, with some roles preferring advanced certifications or experience in crisis situations.

What are the key skills and qualifications needed to thrive as a triage manager, and why are they important?

To thrive as a Triage Manager, you need a solid background in healthcare, strong clinical assessment abilities, and relevant management experience, often supported by a nursing or allied health degree. Familiarity with triage protocols, electronic health records (EHRs), and patient management software is typically required. Leadership, critical thinking, and excellent communication are vital soft skills for coordinating teams and ensuring efficient workflow. These skills and qualities are crucial for making accurate, timely decisions that prioritize patient safety and optimize resource allocation.

What is the difference between Triage Manager vs Triage Nurse?

AspectTriage ManagerTriage Nurse
CredentialsHealthcare management certification, nursing license often preferredRegistered Nurse (RN) license, certification in triage or emergency nursing
Work EnvironmentHealthcare facilities, emergency departments, urgent care centersEmergency departments, urgent care clinics, hospitals
ResponsibilitiesOversees triage operations, manages staff, develops protocolsPerforms patient assessments, prioritizes care, communicates with medical staff

The main difference is that a Triage Manager focuses on overseeing triage operations and staff management, while a Triage Nurse directly assesses and prioritizes patient care. Both roles require healthcare credentials, but the Manager's role is more administrative, whereas the Nurse's role is clinical.

How does a triage manager collaborate with clinical and administrative teams to ensure efficient patient flow?

A Triage Manager plays a crucial role in coordinating communication between clinical staff, such as nurses and physicians, and administrative teams to prioritize patient care based on acuity. They assess incoming cases, delegate responsibilities, and ensure resources are allocated efficiently to minimize wait times and optimize patient outcomes. Regular meetings, clear documentation, and the use of digital tracking systems are common methods used to facilitate seamless collaboration. This teamwork allows the Triage Manager to quickly adapt to changing situations and maintain smooth operations, especially during periods of high patient volume.
What are the most commonly searched types of Triage jobs in Michigan? The most popular types of Triage jobs in Michigan are:
What are popular job titles related to Triage Manager jobs in Michigan? For Triage Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Triage Manager jobs in Michigan look for? The top searched job categories for Triage Manager jobs in Michigan are:
What cities in Michigan are hiring for Triage Manager jobs? Cities in Michigan with the most Triage Manager job openings:
Triage Manager jobs near you
Infographic showing various Triage Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $57,293 per year, or $27.5 per hour.

Clinical Triage Nurse, RN (Wednesday-Saturday 9:30am-8:00pm)

HarmonyCares

Troy, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

HarmonyCares rating

7.4

Company rating: 7.4 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Overview
HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model.
Our Mission - To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.
Our Shared Vision - Every patient deserves access to quality healthcare.
Our Values - The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.
Why You Should Want to Work with Us
  • Health, Dental, Vision, Disability & Life Insurance, and much more
  • 401K Retirement Plan (with company match)
  • Tuition, Professional License and Certification Reimbursement
  • Paid Time Off, Holidays and Volunteer Time Paid
  • Great Place to Work Certified
  • Established in 11 states
  • Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

Responsibilities
The Clinical Triage Nurse, RN assists with triage of inbound sick calls from Medical Group patients. The primary responsibility will be to assess patient symptoms, provide appropriate medical advice, determine the level of care required and coordinate care with a care team. The Clinical Triage Nurse, RN also reviews clinical test results, utilizing clinical judgement to summarize results to assist providers in their review process. This position requires strong clinical knowledge, excellent communication skills, and the ability to work remotely, providing critical healthcare guidance to patients in need.
Essential Duties and Responsibilities
  • Prioritizes and responds promptly to each inbound phone call and voicemail received
  • Adheres to daily availability expectations based on schedule
  • Demonstrates exceptional customer service by addressing all inquiries, concerns, and needs with empathy, professionalism, and a solutions-oriented mindset
  • Practices appropriate judgement when classifying whether the inbound interaction requires clinical triage or transfer to another care team member. Utilizes appropriate process when conducting necessary transfers
  • Conducts thorough assessments of patients' symptoms and medical history over the phone. Utilizes appropriate probing questions and EMR to gather information
  • Uses evidence-based guidelines to make informed decisions about the urgency of patient conditions. Assigns the appropriate triage priority based on available information
  • Utilizes correct judgement to identify when crisis intervention is required. Adheres to outlined protocols for connecting the patient to emergency services
  • Educates patients, caregivers, and others on health maintenance, disease prevention, self-care, medications, and necessary follow-up steps per protocol
  • Performs outbound phone calls to communicate providers orders on behalf of the provider
  • Collaborates with the care team to ensure patient needs are met and follow-ups are appropriately completed
  • Communicates effectively with patients and their families, addressing their concerns and providing emotional support

Test Results:
  • Prioritizes and responds promptly to each inbound result received
  • Practices appropriate judgement when classifying the urgency of a result and appropriate clinical information to convey to the provider
  • Analyzes results data, identifying needs, patterns, and variances, and communicating findings to the provider
  • Performs data entry for patient results and quality metrics per defined protocol
  • Maintains clear and compassionate written and verbal communication with care team members
  • Adheres to all company-established policies and procedures
  • Meets required quality standards and productivity expectations
  • Appropriately identifies, acknowledges, escalates, and/pr addresses patient complaints, grievances, and concerns promptly and effectively
  • Collaborates with the care team members to promote quality patient care, satisfaction, and outcomes
  • Participates in projects and quality improvement initiatives as assigned
  • Additional duties as assigned by the Clinical Triage Manager and/or Director as related to clinical performance and outcomes

Qualifications
Required Knowledge, Skills and Experience
  • Graduate of approved or accredited nursing education program as a Registered Nurse
  • Current valid RN license. Must be able to obtain and maintain RN license within all service states within 6 months from hire
  • Satisfactory completion of required nursing continued education requirements
  • Ability to react decisively and quickly in urgent and emergent situations
  • Strong comprehension of medical terminology and pharmaceuticals
  • Demonstrated experience with multi-tasking
  • Strong communication skills (written & spoken)
  • Demonstrated proficiency in using electronic health records (HER) system
  • Ability to communicate effectively with providers, patient care teams, patients, patients' family members and facility staff
  • Ability to work remotely and independently
  • Knowledge of basic principles, practices, and techniques in primary healthcare
  • Strong organizational skills and attention to detail
  • Conflict resolution skills

Preferred Knowledge, Skills and Experience
  • Familiarity with Medicare and Medicaid insurances and programs
  • 2+ years of experience as an RN
  • Contact center experience
  • Nurse triage experience
  • Experience in Aprima (EHR)
  • Multistate License (MSL)

Posted Min Pay Rate
USD $35.14/Hr.
Posted Max Pay Rate
USD $38.28/Hr.
Pay Transparency
Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.

What HarmonyCares employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply