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Triage Counselor Jobs (NOW HIRING)

Novant Health

Triage Registered Nurse Coach

Triage RN Coach (Part-time) Location: Fully Remote Works Schedule: 2:45pm - 11:15pm | 4 Shifts a ... Receive and relay radiology and lab results, provide patient counseling, and answer general health ...

New

Women's Care

Triage Nurse (RN) (73402)

Phoenix, AZ · On-site

... counseling, maternal fetal medicine, laboratory services, and fertility. The OBGYN Triage Nurse (RN) provides professional clinical care for patients following established standards and practices.

Women's Care

Triage Nurse (RN) (73402)

Phoenix, AZ · On-site

... counseling, maternal fetal medicine, laboratory services, and fertility. The OBGYN Triage Nurse (RN) provides professional clinical care for patients following established standards and practices.

Women's Care

Triage Nurse (RN) (73402)

Phoenix, AZ · On-site

... counseling, maternal fetal medicine, laboratory services, and fertility. The OBGYN Triage Nurse (RN) provides professional clinical care for patients following established standards and practices.

Mission Hospital

RN Clinic Triage

Aurora, CO · On-site

$34.81 - $52.23/hr

Free counseling services and resources for emotional, physical and financial wellbeing * 401(k) ... We are looking for a dedicated RN Clinic Triage like you to be a part of our team. Job Summary and ...

Mission Hospital

Telephone Triage Virtual RN

Wellbeing support, including free counseling and referral services * Time away from work programs ... our Telephone Triage Registered Nurse opening. We promptly review all applications. Highly ...

Mission Hospital

Telephone Triage Virtual RN

Wellbeing support, including free counseling and referral services * Time away from work programs ... our Telephone Triage Registered Nurse opening. We promptly review all applications. Highly ...

ONE Health Ohio

Counselor

Youngstown, OH · On-site

Perform telephone triage, crisis interventions, and provide guidance to staff as needed. * Prepare ... LSW, LISW, LPC, or LPCC * BLS CPR Certification Expectations: * Uphold One Health Ohio's core ...

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Triage Counselor information

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How much do triage counselor jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for triage counselor in the United States is $14.98, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $16.83 per hour, depending on experience, location, and employer.

What are some typical challenges faced by triage counselors, and how can candidates prepare for them?

Triage Counselors often encounter high-stress situations, including managing clients in crisis or with acute mental health needs. Balancing multiple cases simultaneously while maintaining a calm and supportive demeanor can be demanding. Candidates can prepare by developing strong crisis intervention skills, practicing effective time management, and staying updated on best practices in mental health assessment. Additionally, collaborating closely with clinical teams and utilizing supervision helps Triage Counselors navigate complex cases and prevent burnout.

What is the difference between Triage Counselor vs Crisis Counselor?

AspectTriage Counselor

Both Triage Counselors and Crisis Counselors provide immediate mental health support, often in emergency or urgent settings. Triage Counselors typically assess the severity of a client's condition, prioritize cases, and determine appropriate next steps. Crisis Counselors focus on providing immediate emotional support, de-escalation, and stabilization during a crisis. While both roles require similar credentials such as counseling certifications and strong communication skills, Triage Counselors often work in hospital or emergency settings, whereas Crisis Counselors may work in crisis centers, hotlines, or community agencies. Understanding these distinctions helps clients and employers identify the right professional for urgent mental health needs.

What are the key skills and qualifications needed to thrive as a triage counselor?

To thrive as a Triage Counselor, you need a strong background in counseling or psychology, crisis intervention skills, and a relevant degree or licensure such as LPC, LCSW, or LMFT. Familiarity with crisis management protocols, electronic case management systems, and suicide risk assessment tools is typically required. Excellent communication, active listening, and the ability to remain calm under pressure are vital soft skills in this role. These competencies enable Triage Counselors to quickly assess and prioritize client needs, ensuring timely and appropriate mental health support.

What is a triage counselor?

Triage counselors are mental health professionals who assess individuals experiencing emotional or psychological crises to determine the severity of their situation and the best course of action. They quickly evaluate clients' needs, provide immediate support, and refer them to appropriate services or resources for further care. Triage counselors often work in crisis hotlines, emergency rooms, or community mental health settings, serving as the first point of contact for people seeking urgent help.
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What states have the most Triage Counselor jobs?

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What job categories do people searching Triage Counselor jobs look for?

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Triage Counselor jobs near you
Infographic showing various Triage Counselor job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 66% Full Time, 13% Part Time, and 19% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $31,158 per year, or $15 per hour.

Triage Registered Nurse Coach

Novant Health

Remote

Other

Posted 2 days ago

New

Novant Health rating

7.1

Company rating: 7.1 out of 10

Based on 460 frontline employees who took The Breakroom Quiz

381st of 887 rated healthcare providers

Job description

Triage RN Coach (Part-time)

Location: Fully Remote

Works Schedule: 2:45pm - 11:15pm | 4 Shifts a Week | Rotating Weekends

Be the Critical Voice Patients Rely On

At Novant Health, our Triage RN Coaches provide essential after-hours clinical support for more than 600 practices—both Novant Health and independent offices. As part of our Nurse Triage Line and Care Connections Team, you'll be the clinical expert patients turn to when they're experiencing symptoms at home, in nursing facilities, or wherever they may be.

In this fully remote role, you'll assess symptoms, determine the safest and most appropriate plan of care, and guide patients through next steps—whether that means calling 911 immediately, scheduling follow-up care, or managing symptoms safely at home. Every call is an opportunity to deliver remarkable, patient-centered care when it matters most.

Why Join Novant Health?
  • Meaningful, Immediate Impact: Help patients make informed decisions in urgent moments, ensuring safety and appropriate care.
  • Comprehensive Remote Support: Serve as the after-hours clinical extension of hundreds of provider offices across multiple specialties.
  • Collaborative Care Model: Work closely with Care Connections Specialist (CSS I) team members, providers, radiology, and other care partners to ensure continuity and coordinated care.
  • Holistic, Interdisciplinary Approach: Support patients with both acute and chronic needs while guiding them toward the right level of care.
  • Growth in Virtual Care: Strengthen your nurse triage, telehealth, and virtual care expertise in a rapidly expanding clinical service environment.
  • Culture of Compassion: Thrive in a supportive, team-focused environment that values excellence, belonging, and patient-centered service.
What You'll Do
  • Provide Telephonic Nurse Triage: Assess symptoms using approved clinical protocols to determine the safest plan of care—from immediate emergency intervention to home-care guidance.
  • Serve as After-Hours Clinical Support: Act as the clinical resource for 600+ offices, responding to patient needs when primary clinics are closed.
  • Collaborate with CCS I Team: Receive warm transfers from Care Connection Specialists who collect patient demographics and initial complaints.
  • Guide Patients Through Care Decisions: Help callers understand their options and navigate the healthcare system appropriately.
  • Support Acute & Chronic Care Needs: Deliver evidence-based guidance for a wide range of conditions, ensuring high-quality and safe care recommendations.
  • Communicate with Providers: Reach out to physicians, advanced practice providers, or on-call staff as needed to coordinate next steps.
  • Manage Clinical Information: Receive and relay radiology and lab results, provide patient counseling, and answer general health questions within scope.
  • Promote Patient Engagement: Encourage appropriate venue of care and help reduce unnecessary ED visits or hospitalizations.
  • Document Thoroughly & Accurately: Record assessments, recommendations, and communications in the clinical system of record.
  • Maintain Scope: Provide clinical recommendations and health education without diagnosing or stating what condition a patient "has."
What We're Looking For
  • Education: 4 Year / Bachelors Degree, preferred.
  • Experience: 5 years of Clinical experience in hospital, home health, ambulatory or community setting with a recent focus on acute and/or chronic-care management, required.
  • Licensure/Certification: Current unrestricted RN license for the states in the NH footprint, required.
Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID 184084

What Novant Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Novant Health

Sourced by ZipRecruiter

Novant Health is a not-for-profit integrated system of 16 medical centers and more than 1,900 physicians in over 800 locations, as well as numerous outpatient surgery centers, medical plazas, rehabilitation programs, diagnostic imaging centers and community health outreach programs. Novant Health's more than 36,000 team members and physician partners care for patients and communities in North Carolina and South Carolina.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Winston-Salem, NC, US

Year founded

1997

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