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Triage Counselor Jobs (NOW HIRING)

Together Women's Health, LLC

Triage RN

Grand Rapids, MI · On-site

As an experienced practitioner, the Triage Nurse is responsible for assessing patients, determining ... Counsels' patients concerning lifestyle modifications, medication regimens, side effects, and ...

Together Women's Health, LLC

Triage RN

Grand Rapids, MI · On-site

As an experienced practitioner, the Triage Nurse is responsible for assessing patients, determining ... Counsels' patients concerning lifestyle modifications, medication regimens, side effects, and ...

Novant Health

$75 - $110/hr

What We Offer Triage RN Coach (Fulltime - 36 hours) Location : Fully Remote Works Schedule : 7:00pm ... Receive and relay radiology and lab results, provide patient counseling, and answer general health ...

New

Women's Care

Triage Nurse (RN) (73402)

Phoenix, AZ · On-site

... counseling, maternal fetal medicine, laboratory services, and fertility. The OBGYN Triage Nurse (RN) provides professional clinical care for patients following established standards and practices.

Women's Care

Triage Nurse (RN) (74019)

Jacksonville, FL · On-site

$65 - $90/hr

... counseling, maternal fetal medicine, laboratory services, and fertility. The OBGYN Triage Nurse (RN) provides professional clinical care for patients following established standards and practices.

US Lawns

Triage Nurse

Charlotte, NC · On-site

$55 - $75/hr

The triage nurse will also assist with wound care, etc. CCHC Core Requirements * Patient Centered ... Identify patient learning needs, incorporate them into care by providing education and counsel to ...

New

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Triage Counselor information

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How much do triage counselor jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for triage counselor in the United States is $14.98, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $16.83 per hour, depending on experience, location, and employer.

What is a triage counselor?

Triage counselors are mental health professionals who assess individuals experiencing emotional or psychological crises to determine the severity of their situation and the best course of action. They quickly evaluate clients' needs, provide immediate support, and refer them to appropriate services or resources for further care. Triage counselors often work in crisis hotlines, emergency rooms, or community mental health settings, serving as the first point of contact for people seeking urgent help.

What are the key skills and qualifications needed to thrive as a triage counselor?

To thrive as a Triage Counselor, you need a strong background in counseling or psychology, crisis intervention skills, and a relevant degree or licensure such as LPC, LCSW, or LMFT. Familiarity with crisis management protocols, electronic case management systems, and suicide risk assessment tools is typically required. Excellent communication, active listening, and the ability to remain calm under pressure are vital soft skills in this role. These competencies enable Triage Counselors to quickly assess and prioritize client needs, ensuring timely and appropriate mental health support.

What are some typical challenges faced by triage counselors, and how can candidates prepare for them?

Triage Counselors often encounter high-stress situations, including managing clients in crisis or with acute mental health needs. Balancing multiple cases simultaneously while maintaining a calm and supportive demeanor can be demanding. Candidates can prepare by developing strong crisis intervention skills, practicing effective time management, and staying updated on best practices in mental health assessment. Additionally, collaborating closely with clinical teams and utilizing supervision helps Triage Counselors navigate complex cases and prevent burnout.

What is the difference between Triage Counselor vs Crisis Counselor?

AspectTriage Counselor

Both Triage Counselors and Crisis Counselors provide immediate mental health support, often in emergency or urgent settings. Triage Counselors typically assess the severity of a client's condition, prioritize cases, and determine appropriate next steps. Crisis Counselors focus on providing immediate emotional support, de-escalation, and stabilization during a crisis. While both roles require similar credentials such as counseling certifications and strong communication skills, Triage Counselors often work in hospital or emergency settings, whereas Crisis Counselors may work in crisis centers, hotlines, or community agencies. Understanding these distinctions helps clients and employers identify the right professional for urgent mental health needs.

More about Triage Counselor jobs

What states have the most Triage Counselor jobs?

States with the most job openings for Triage Counselor jobs include:

What job categories do people searching Triage Counselor jobs look for?

The top searched job categories for Triage Counselor jobs are:

Triage Counselor jobs near you
Infographic showing various Triage Counselor job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 70% Full Time, 9% Part Time, and 19% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $31,158 per year, or $15 per hour.

Triage Nurse

Atlanta Women's Healthcare Specialists LLC

Atlanta, GA • On-site

Full-time

Re-posted 12 days ago

Job description

AWHS Triage Nurse Job Description
Job Summary:
A Triage RN or LPN with Atlanta Women's Healthcare Specialists performs essential functions in assessing, planning, implementing, and evaluating in the clinical triage areas. This position calls for high levels of independent judgment and problem-solving capabilities, as well as the ability to set patient care as a priority. Triage Specialists will assist the physicians by assessing patient issues and concerns over the phone, scheduling appointments for patients who need to be seen due to concerns and directly messages to the appropriate medical assistants or physicians and making notes in the EMR.
Reports to:
  • Back Office Team Lead
  • Practice Administrator
  • Physicians

Essential Duties/Responsibilities:
  • Answers telephone calls and appropriately triages and screens telephone calls related to OBGYN patient care.
  • Obtains and records accurate patient information, makes appropriate clinical assessment, and implements appropriate care in accordance with approved standing orders and protocols.
  • Gives lab and ultrasound results and communicates test results to patients.
  • Counsels patients on the phone concerning treatment procedures, medications, diets, or physicians' instructions to patients.
  • Calls patients back in a timely manner each day.
  • Screens calls for medical providers and assists medical providers when needed on patient calls.
  • Treats patient concerns with proper care and triages concerns to the best of knowledge and ability.
  • Attends and participates in department meetings.
  • Maintains courteous, professional relationships with medical providers, staff, patients, and general public.
  • Demonstrates independent critical thinking with the ability to multi-task in various departments including urgent situations and prioritizing work.
  • Other duties as assigned and needed.
  • Coordinates patient tests and follow-up care, as needed. Schedules surgeries, calling surgical center, verifying times with patients, and preparing charts, pre-admission and consent forms. Schedules patients with other doctors for consultation, as needed.
  • Authorizes drug refills and provide prescription information to pharmacies, as needed.
  • Other duties as assigned by practice administrator or back-office lead.

Requirements
Required Knowledge/Skills/Abilities:
  • Extensive clinical OB/GYN knowledge, coupled with the ability to proactively implement knowledge.
  • Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
  • Knowledge of office policies and procedures to accurately answer questions from patients.
  • Knowledge and correct usage of medical terminology.
  • Ability to navigate and effectively use EMR. Knowledge and experience with Epic EMR system is preferred.
  • Ability to maintain confidentiality and professionalism.
  • Ability to effectively and clearly communicate in writing, over the telephone, and in person with physicians, office staff, and patients.
  • Ability to work as part of a team and promote a positive work environment.
  • Ability to listen and understand information and ideas and adjust actions accordingly.
  • Ability to listen actively by giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Ability to collaborate effectively with nursing and other clinical managers, physicians, and administrative staff.
  • Ability to listen and understand information and ideas and adjust actions accordingly.
  • Ability to comply with all facility policies, procedures and practices.
  • Ability to maintain professional attire.
  • Ability to complete continued education/training requirements.
  • Ability to report to work on time and as scheduled.
  • Ability to represent the organization in a positive and professional manner at all times.
  • Ability to communicate the mission, ethics and goals of the organization.
  • Ability to apply feedback, participate in performance improvement, and continuous quality improvement activities.
  • Skilled in establishing and maintaining effective working relationships with other employees, patients, and the public.
  • Skilled in monitoring/assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Skilled in organization, attention to detail, and task prioritization.
  • Skilled in ability to exercise independent judgement and ability to proactively look for ways to help people.
  • Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Skilled in understanding patient needs to provide exceptional customer service.

Education and Experience:
  • Completion of RN or LPN certificate or degree from accredited institution.
  • Experience working in an OB/GYN office environment doing telephone triage.
  • Current RN or LPN licensure, with no sanctions, restrictions, or provisions, in the state of Georgia.
  • EMR experience required, knowledge of Epic EMR is preferred.

Physical Requirements:
  • Prolonged periods sitting at a desk and working on a computer.
  • Prolonged periods of periods of standing and bending.
  • Must be able to lift up to 15-25 pounds at times.
  • Must have full range of body motion.

Equal Opportunity Employer: Atlanta Women's Healthcare Specialists is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, military or veteran status, gender, color or national origin in its employment practices.
Atlanta Women's Healthcare Specialists participates in E-Verify to verify the authorization to work within the United States and conducts pre-employment drug screening and background checks in accordance with federal and state laws and regulations.
COVID-19 vaccine required.

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