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Jamison Professional Services, Inc. ("Jamison") is currently seeking a qualified and motivated candidate for the position of Medical Support Assistant.
Job Title: Medical Support Assistant
DESCRIPTION OF SERVICES:
The Medical Support Assistant (MSA) provides administrative and customer service support within VA medical facilities, assisting clinical and administrative departments with patient scheduling, reception, electronic medical records (EMR), community care coordination, eligibility and enrollment, release of information, and travel reimbursement processing. The MSA plays a key role in ensuring efficient operations while delivering exceptional service to Veterans, healthcare providers, and staff.
Responsibilities:
Schedule, reschedule, and cancel patient appointments and consultations while maintaining accurate scheduling records.
Monitor appointments, consults, recalls, no-shows, and electronic alerts using VA scheduling systems.
Enter, update, and maintain patient information within Electronic Medical Records (EMR), including scanning and indexing medical records and insurance documentation.
Provide exceptional customer service by greeting Veterans, answering inquiries, and directing patients to the appropriate departments.
Answer incoming calls, place outgoing calls, and assist patients with appointment coordination and general administrative questions.
Assist patients with Release of Information (ROI) requests and My HealtheVet registration, authentication, and secure messaging.
Process patient travel reimbursement claims, review eligibility, assist with transportation arrangements, and reconcile travel-related documentation.
Support Community Care by coordinating appointments with community providers, documenting appointment information, obtaining medical records, and ensuring records are properly uploaded to the patient's medical record.
Provide administrative support to Eligibility, Health Information Management (HIM), and other clinical and administrative departments as assigned.
Maintain patient confidentiality and comply with HIPAA, VA policies, and all applicable privacy regulations.
Adapt to changing priorities, support multiple clinics or departments as needed, and work independently while managing multiple tasks in a fast-paced healthcare environment.
REQUIRED AND DESIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Be a U.S. citizen.
• Be proficient in spoken and written English.
• Demonstrate excellent customer service, communication, and interpersonal skills.
• Maintain professionalism, courtesy, and confidentiality in accordance with HIPAA requirements.
• Be able to work independently, prioritize multiple tasks, and exercise sound judgment.
• Be proficient with computers, including Electronic Health Records (EHR), scheduling systems, Microsoft Office, and other office software.
• Type a minimum of 40 words per minute.
• Have basic knowledge of computerized patient record systems and standard office equipment.
• One (1) year of clerical, administrative, office support, or customer service experience as MSA; or

Location: Hampton, VA 23667
Schedule: The tour of duty shall be set at an 8-hour shift with a one-half (½) hour lunch period. Monday - Friday.
Hourly Rate: $17.94 + Benefits
Clearance Level Required: Employment is contingent upon successfully completing any required background checks, in accordance with applicable law.
JAMISON CORPORATE OVERVIEW:
Jamison Professional Services, Inc. (Jamison) is a Service-Disabled, Veteran-Owned Small Business (SDVOSB), certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta, Georgia. We specialize in providing professional management, administrative, healthcare, court reporters and transcriptionist experts, and document/ record and telehealth operational support solutions to U.S. Government, State, and commercial clients. Jamison is a nationwide professional staff augmentation company, that helps commercial clients and government agencies expand their talent acquisition reach by sourcing, assessing, developing, and managing the talent that enables them to be successful.
Jamison offers a wide range of employment opportunities in the commercial and government sectors. We seek employees who share our values of service excellence, integrity, and professionalism.
Jamison affords equal employment opportunity to all individuals, regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation. Our employees, as well as applicants and others with whom we do business, will not be subjected to sexual, racial, religious, ethnic, or any other form of unlawful harassment and/or discrimination. In addition, Jamison adheres to the equal employment opportunity requirements of all states and localities in which it does business.
Jamison's commitment to equal opportunity is applied through every aspect of the employment relationship, including, but not limited to, recruitment, selection, placement, training, compensation, promotion, transfer, termination, and all other matters of employment.
Applicants may be required to successfully complete an online assessment to determine qualifications for positions requiring specific skills.
All applications must be submitted through our application system at: https://www.jps-online.com/apply-now/