Travel Expense Analyst Jobs in Springfield, MA (NOW HIRING)

Join our Global Travel, Corporate Solutions & Meeting Governance team as a Global Travel Specialist and help shape a world-class travel program through supplier management, travel technology, data analytics, executive travel services, and global operational excellence.

You will help to strengthen the way our enterprise manages agency operations, travel commodities, booking technology, and executive travel services. In this high-visibility role, you will support the day-to-day Travel Management Company (TMC) relationship, turn travel data into action, and improve cost management, policy compliance, and the traveler experience across a complex global program. You will partner with Finance, HR, Employee Relations, Risk Management, Security, Ethics, Supply Chain, Legal, and Compliance to resolve issues, strengthen controls, and advance smarter ways of working.

Responsibilities:

• Support and manage the day-to-day relationship with the company's dedicated Travel Management Company, ensuring exceptional traveler service, operational excellence, and policy compliance.
• Analyze travel data, traveler feedback, and operational performance metrics to identify trends, improve traveler experience, and drive program enhancements.
• Monitor supplier and agency performance through SLAs and KPIs, identifying service gaps, driving corrective actions, and supporting continuous improvement initiatives.
• Partner cross-functionally with Finance, HR, Security, Legal, Compliance, Risk Management, and Internal Travel teams to resolve issues and strengthen travel program controls.
• Support global travel commodities, including hotel, car rental, rail, and air programs, helping optimize supplier performance, negotiated rates, and traveler purchasing behaviors.
• Serve as a key resource for travel technology, including online booking tools, mobile applications, profile integrations, expense systems, and travel program automation.
• Provide support for executive travel services, helping deliver a high-touch experience for senior leaders and executive travelers
• Manage reporting, reconciliations, financial audits, and travel program analytics to ensure data accuracy, compliance, and informed business decision-making.
• Support business continuity and traveler risk management efforts, coordinating responses to travel disruptions, security events, and emergency situations.
• Lead root-cause analysis and remediation efforts for recurring travel service issues, driving operational excellence and continuous improvement across the global travel program.
• Support global travel program initiatives including acquisitions, integrations, divestitures, and new technology implementations in partnership with internal stakeholders and external suppliers.
• Evaluate, test, and enhance travel technologies and digital solutions to improve the traveler experience, increase automation, and drive operational efficiency.

Qualifications:

• Bachelor's degree in business, finance, hospitality, or related field, or equivalent professional experience.
• 3+ years of corporate travel management experience, including direct work with a Travel Management Company or travel agency and travel commodity sourcing.
• Experience supporting hotel, car rental, and/or rail programs, including secondary support for RFPs, rate loading, vendor management, and contract negotiations.
• Working knowledge of online booking tools, Global Distribution System (GDS) platforms, mobile booking applications, and Concur Expense integration.
• Proven ability to deliver high-touch service to executive-level travelers with discretion, professionalism, and sound judgment.
• Strong written, verbal, and listening skills with the ability to influence outcomes and collaborate in a matrixed, cross-functional environment.
• Highly organized, detail-oriented, adaptable, and comfortable managing multiple priorities in a fast-paced global environment.

Preferred:

• Experience supporting global travel programs and international market operations, including EMEA and APAC for a large global organization.
• Experience with complex corporate travel operations, including policy governance, agency and supplier performance, financial stewardship, duty of care, risk mitigation, compliance, process improvement, data-driven decision-making, and travel technology transformation.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 80,500 - 134,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.