Transportation Dispatcher Jobs in Raleigh, NC (NOW HIRING)

Join Us in the Fight Against Hunger!

At the Food Bank of Central & Eastern North Carolina, we believe in a future where no one goes hungry. Our mission is simple but powerful:Nourishpeople.Buildsolutions.Connectcommunities.

We're looking for passionate, dedicated people to bring their talents to an organization where every role makes a real difference. Guided by our values -Integrity, Compassion, Dedication, Teamwork, andFun- we work hard, support one another, and celebrate the impact we create together.

If you're ready to put purpose at the center of your career, we'd love to have you on our team!

About the Role

The Transportation Manager oversees and manages the Food Bank's fleet of trucks, leased cars/vans, and warehouse equipment, ensuring adherence to all external and internal standard operating procedures (SOPs), FMCSA compliance, and outstanding customer service and satisfaction. The position is responsible for managing Transportation team morale effectively and articulating and demonstrating organization and department objectives and values.

This position is scheduled to work Monday - Friday, typically 7:30 AM - 4:00 PM with an hour lunch.

Responsibilities:

(70%) Manage Daily Transportation Operations, Fleet Maintenance, and Regulatory Compliance

• Oversee the daily operations of the Transportation team to ensure safe, efficient, and timely transportation services in support of organizational goals.
  
• Coordinate and schedule preventive maintenance and repairs for the organization's fleet with vendors, internal staff, and rental truck providers as needed.
• Manage the department's annual operating and capital budgets, monitoring expenditures and documenting variances.
• Ensure compliance with all FMCSA regulations and maintain required vehicle, driver, and operational records.
• Ensure the Transportation team adheres to Food Bank standard operating procedures, food safety requirements, and organizational safety standards.
• Utilize Roadnet routing software in partnership with the Transportation Dispatcher to optimize routes, monitor performance metrics, and ensure on-time pickups and deliveries. Serve as backup Dispatcher as needed.
• Conduct periodic route observations and customer visits with Transportation and Warehouse Associates to monitor service quality, safety, and operational effectiveness.
  

(30%) Provide Leadership, Team Development, and Safety Oversight

• Lead, coach, and develop the Transportation team by fostering open communication, accountability, collaboration, and high performance.
  
• Serve as the organization's safety lead by promoting and strengthening a culture of workplace safety through leadership of the Workplace Safety Committee and ensuring compliance with all safety policies, procedures, and regulatory requirements.
• Ensure Raleigh Transportation staff comply with all food safety standard operating procedures (SOPs) and complete required food safety training.
• Model and reinforce the Food Bank's mission, values, and organizational policies while maintaining a positive and inclusive work environment.
• Oversee Human Resources processes within the department, including performance management, employee relations, coaching, hiring, onboarding, and policy compliance.
• Recruit, develop, and mentor a diverse, high-performing team by identifying growth opportunities and supporting professional development.
• Partner with the Executive Management Team (EMT) to support the implementation of organizational priorities, strategic initiatives, and culture-building efforts.
• Build and maintain relationships with internal and external stakeholders to strengthen partnerships and advance the Food Bank's mission.
  

Perform other duties as required

The above statements are intended to describe the general nature of the work being performed by people assigned this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Minimum Requirements

Education & Experience

• Associate's degree required; Bachelor's degree in Business, Supply Chain Management, Logistics, or a related field preferred.
  
• Five (5) to seven (7) years of experience managing transportation operations, including dispatch, fleet maintenance, and regulatory compliance, or an equivalent combination of education and experience, required; eight (8) to ten (10) years preferred.
  Five (5) to seven (7) years of supervisory or people management experience required; eight (8) to ten (10) years preferred.
• Experience with workplace safety programs and food safety practices preferred.
  

Physical & Environmental Requirements

• Ability to work in both office and warehouse environments and occasionally outdoors in varying weather conditions.
  
• Ability to travel to Food Bank branch locations, partner agencies, and vendor sites as needed.
• Ability to safely operate a motor vehicle.
• Ability to occasionally lift and move materials weighing up to 25 pounds.
• Ability to sit, stand, walk, bend, and use a computer for extended periods throughout the workday.
  

Technical & Operational Requirements

• Experience using transportation routing software required; experience with Roadnet preferred.
  
• Knowledge of fleet operations, vehicle maintenance coordination, transportation logistics, and applicable regulatory requirements.
• Valid North Carolina driver's license required.
• Class A Commercial Driver's License (CDL) strongly preferred.
  

Skills and Competencies:

• Communication & Interpersonal Skills- Strong verbal and interpersonal communication skills with the ability to work effectively across teams and support positive working relationships.
• Operational Knowledge- Understanding of warehouse operations, inventory processes, quality standards, and workplace safety practices.
• Adaptability & Reliability- Ability to work in fast-paced environments, adjust to changing operational needs, and consistently follow through on responsibilities.
• Safety Mindset- Commitment to maintaining safe work practices and supporting operational compliance and food safety standards.
• Strong verbal and written communication skills.
  
• Excellent interpersonal skills with the ability to build collaborative working relationships.
• Demonstrated leadership, coaching, and employee development skills.
• Effective organizational, problem-solving, and decision-making abilities.
• Ability to prioritize multiple responsibilities and manage competing deadlines in a fast-paced environment.
• Ability to train, motivate, and hold employees accountable to performance and safety expectations
  

Physical Demands:

While performing the essential functions of this position, the employee is regularly required to:

• Talk, hear, and interact without deliberate impediment (e.g., wearing or listening to headphones, etc.);
• Sit, stand, walk, use hands to finger, handle or feel.
• Lift and carry loads of up to 60 pounds for short distances (less than 50 feet)
• To reach for and/or lift upward with their arms and hands to heights of 6 feet or greater.
• To twist their body right or left, often repeatedly.

The employee is occasionally required to climb, balance, and to stoop, crouch or crawl. Vision abilities required by this job include close vision.

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the essential functions described.

Work Environment:

General warehouse environments, including refrigerator, produce cooler, and freezer with temperatures ranging from -10 degrees Fahrenheit to 41 degrees Fahrenheit. Some protective clothing will be provided and must be worn for this work.

• While performing the essential functions of the job, the employee is required to work in a warehouse setting.
• The employee will be required to interact with Food Bank personnel in the warehouse(s).
• The employee will occasionally be exposed to moving mechanical parts and vehicles.
• Safety toe footwear with non-skid soles is required.
• The noise level in the work environment is usually quiet to moderate.
• The warehouse can be extremely cold at times and extremely hot during the summer months.

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the described essential functions. The above statements are intended to describe the general nature of the work being performed by people assigned this job. They are not intended to be an exhaustive list of all essential functions and skills required of personnel so classified.

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer. We do not regard race, color, religion, national origin, age, sex, pregnancy, marital status, disability, genetic information, veteran status, sexual orientation or any protected class characteristic when seeking to hire. This practice, in addition to hiring, applies to our recruiting, training, transfers, promotions, job benefits, pay, dismissal practices, social and recreational activities, and any other term or condition of employment.

We care about our employees, our candidates, and our community.

As such, please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits For You

We help YOU thrive. As a mission-based organization, we believe our team needs great support to help deliver on our work to Nourish People, Build Solutions, and Connect Communities. Our comprehensive benefits package includes:

• Medical, Dental and Vision Plans
  
• Health Spending Accounts + Employer Contributions
  
• Flexible Spending Accounts
  
• Paid Time off: including Holidays, Personal, Vacation, and Sick Time
  
• 403(b) with 5% Match after 90 days
  
• Paid Parental Leave
  
• Employee Assistance Program
  
• 100% Employer paid STD and LTD Insurance
  
• 100% Employer paid Group Life Insurance
  
• Voluntary benefits including Accident, Critical Illness, and Hospital Indemnity