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Transcon Agent Jobs (NOW HIRING)

Expeditors International

Customer Service Agent

Nogales, AZ · On-site

$13.75 - $18.50/hr

Track and Trace Transcon files and reporting * Ensure accurate and timely client and vendor billing * Ensure delivery of freight and timely clearance when applicable * Interact with customers in ...

Expeditors

Customer Service Agent

Nogales, AZ · On-site

$13.75 - $18.50/hr

Track and Trace Transcon files and reporting * Ensure accurate and timely client and vendor billing * Ensure delivery of freight and timely clearance when applicable * Interact with customers in ...

Expeditors

Customer Service Agent

Nogales, AZ · On-site

$13.75 - $18.50/hr

Track and Trace Transcon files and reporting * Ensure accurate and timely client and vendor billing * Ensure delivery of freight and timely clearance when applicable * Interact with customers in ...

Expeditors

Customer Service Agent

Nogales, AZ · On-site

$13.75 - $18.50/hr

Track and Trace Transcon files and reporting * Ensure accurate and timely client and vendor billing * Ensure delivery of freight and timely clearance when applicable * Interact with customers in ...

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Transcon Agent information

What is a Transcon Agent job?

A Transcon Agent is responsible for coordinating and managing the transportation of cargo across domestic and international routes. They ensure shipments are processed efficiently, comply with regulations, and meet delivery deadlines. Duties often include tracking shipments, communicating with carriers, and resolving logistics issues. Strong organizational and communication skills are essential for success in this role.

What are some typical daily responsibilities for a Transcon Agent?

A Transcon Agent's day often involves coordinating shipments across multiple carriers, preparing and processing required shipping documentation, and monitoring delivery schedules to ensure on-time arrivals. You will communicate regularly with customers, trucking companies, and other logistics partners to resolve any transit issues and provide shipment status updates. Maintaining accurate records, inputting data into logistics management systems, and adhering to transportation regulations are also key tasks. This role often requires quick problem-solving and the ability to multitask in a deadline-driven setting, making each day varied and dynamic.

What are the key skills and qualifications needed to thrive in the Transcon Agent position, and why are they important?

To thrive as a Transcon Agent, you need strong knowledge of domestic and international freight logistics, shipment coordination, and transportation regulations, typically backed by experience in freight forwarding or logistics companies. Familiarity with Transportation Management Systems (TMS), knowledge of airway bills or bills of lading, and sometimes IATA or related certifications are commonly required. Outstanding organizational skills, attention to detail, and the ability to communicate clearly with customers, carriers, and internal teams are vital soft skills. These abilities ensure that time-sensitive shipments are efficiently managed, documentation is accurate, and customer satisfaction is maintained in a fast-paced logistics environment.

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What states have the most Transcon Agent jobs? States with the most job openings for Transcon Agent jobs include:
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Transcon Agent jobs near you
Customer Service Agent

Customer Service Agent

Expeditors International

Nogales, AZ • On-site

$13.75 - $18.50/hr

Other

Re-posted 4 days ago

Expeditors rating

8.1

Company rating: 8.1 out of 10

Based on 87 frontline employees who took The Breakroom Quiz

41st of 352 rated logistics

Job description

Company Description
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems
Job Description
Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Transcon Department
Major Duties and Responsibilities
  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operational system
  • Track and Trace Transcon files and reporting
  • Ensure accurate and timely client and vendor billing
  • Ensure delivery of freight and timely clearance when applicable
  • Interact with customers in arranging their shipments to meet customers service standards
  • Contribute and maintain good relationships with suppliers
  • Meet compliance at all times?
  • Network communications, timely responses to emails and requests
  • Meet KPI standards in accordance with Company policy
  • Understand customers procedures and maintain updated internal DLSOPs
  • Meet KPI standards in accordance with the Company's procedures
  • Network communications, timely responses to emails and requests (internal and external)
  • Escalation of problems to Management when necessary
  • Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
  • Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.
  • Knowledge:
  • Expeditors' Company Policies and Procedures
  • Basic local regulatory knowledge for compliance
  • Global Logistics Industry knowledge
Qualifications
Skills:
  • Pro-active, strong organizational skills.
  • Good computer skills (Excel, Word)
  • Fluent in English
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Positive and willing to help attitude

Additional Information
All your information will be kept confidential according to EEO guidelines.

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