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Department

BSD OCR - Operations Infrastructure Support

About the Department

The Office of Clinical Research (OCR) is dedicated to supporting the infrastructure for the management and administration of clinical research at The University of Chicago as well as individual research programs with the goal of improving communication, consistency, and collaboration across the Biological Sciences Division and UChicago Medicine.
To mission of the OCR is to catalyze clinical research by providing expertise, resources, infrastructure, and systems that facilitate clinical research operations and enable collaboration across the enterprise while promoting compliance and human subject protection on behalf of our diverse community of patients and volunteers.

Job Summary

The job provides professional support and solves straightforward problems in the development, deployment, and support of information technology products and services used in teaching and learning.
The Oncore Training Specialist is dedicated to supporting the effective utilization, adoption, and optimization of the OnCore Clinical Trial Management System (CTMS) across the University research enterprise.
The OnCore Training Specialist plays a crucial role in developing, delivering, and maintaining training and educational programs that support research staff, faculty, and operational stakeholders throughout the clinical research lifecycle. As a member of the Research Systems & Coverage Analysis (RSCA) Unit within the Office of Clinical Research, the OnCore Training Specialist works as part of a team to support and optimize clinical research operations, partnering closely with research teams and key stakeholders throughout the institution.
The OnCore Training Specialist serves as a subject matter resource for OnCore and related research technologies, helping advance system adoption, data quality, compliance, and operational effectiveness while promoting standardized research workflows and best practices.

Responsibilities

• Develops, delivers, and maintains training programs and educational materials supporting utilization of the OnCore Clinical Trial Management System (CTMS).

• Creates and updates user guides, standard operating procedures, job aids, reference materials, presentations, and other educational resources related to OnCore functionality and workflows.

• Coordinates onboarding and role-based training activities for clinical research personnel.

• Partners with department leadership to assess evolving training needs and designs strategic educational programs for system enhancements, ensuring all delivery methods remain current, effective, and aligned with process changes.

• Serves as a subject matter expert for OnCore and related integrations (EPIC, AURA, Oracle, Vestigo), providing guidance and support to end users.

• Collaborates with system administrators, operational teams, and stakeholders to support implementation of new functionality, workflow enhancements, and system optimization efforts.

• Participates in testing and validation activities associated with system upgrades, enhancements, and new functionality.

• Maintains training environments and develops training scenarios to support hands-on educational activities.

• Develops and maintains workflow documentation and training resources to promote consistent utilization of clinical research systems and processes.

• Tracks training participation, completion metrics, and educational outcomes; develops reports to support operational decision making and continuous improvement activities.

• Communicates system updates, process changes, and educational opportunities to research teams and institutional stakeholders.

• Supports audits, quality assurance activities, and process improvement initiatives related to clinical research systems and operational workflows.

• With some direction from others, performs a variety of IT activities supporting an e-learning environment, such as designing curriculum content.

• Monitors and analyzes trends, identifies opportunities, and explores innovative approaches to teaching and learning problems. Works with other units across campus to aggregate services in an academic context.

• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications

Education:

• Bachelor's degree.

Experience:

• Proficiency with the Clinical Trial Management System, Oncore, and related research technologies.

• Knowledge of clinical research operations and the clinical trial lifecycle.

• Familiarity with federal regulations governing human subject research.

• Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, and Teams.

• Ability to develop reports, analyze metrics, and evaluate training effectiveness.

Preferred Competencies

• Communicate complex technical concepts to audiences with varying levels of system knowledge.

• Strong presentation, facilitation, and instructional skills.

• Problem-solve, leveraging information and expertise available.

• Strong organizational skills.

• Manage projects at various stages of completion.

• Demonstrated attention to detail.

Working Conditions

• Office environment/Remote.

Application Documents

• Resume (required)

• Cover Letter (required)

The University of Chicago uses AI-assisted tools to streamline and augment some recruitment processes; however, AI is not used to make hiring decisions.
When applying, the document(s) MUSTbe uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Information Technology

Role Impact

Individual Contributor

Scheduled Weekly Hours

40

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Pay Rate Type

Salary

FLSA Status

Exempt

Pay Range

$70,000.00 - $100,000.00

The included pay rate or range represents the University's good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:http://securityreport.uchicago.edu.Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.