Training Development Jobs in Concord, NC (NOW HIRING)

Advance Skills. Empower Teams. Elevate Performance.

We are seeking a dynamic Revenue Cycle Corporate Trainer to lead the design, development, and execution of comprehensive training programs across our multi-state revenue cycle operations. This role will play a critical part in onboarding, process rollout, systems training, and competency development to support the efficiency, compliance, and continuous improvement of our teams.

If you are passionate about adult learning, performance improvement, and revenue cycle excellence, we want to hear from you.

• Develop and deliver engaging training content through webinars, conferences, eLearning modules, and live sessions.

• Facilitate new hire orientation and ongoing training aligned with company procedures, compliance requirements, and operational goals.

• Conduct quality assessments to identify training needs and gaps in team skills or performance.

• Collaborate with department leaders to gather data and feedback, and translate those into targeted training interventions.

• Coordinate training logistics, materials, and communications across multiple locations and time zones.

• Support curriculum development in partnership with internal departments, including HR, operations, and IT.

• Assist in evaluating multi-state software development needs and tailoring training to state-specific regulations or program rules.

• Participate in departmental meetings and special projects related to performance improvement, system implementations, or process changes.

• Serve as the subject matter expert in eligibility, authorization, billing, and collections for designated region.
• Stays abreast of payer policies, procedures, and best practices.
• Provide comprehensive application training (Homecare Homebase, Waystar, Payer Portals etc.)  including process and workflow.
• Conduct quality assessments to identify training needs and gaps in team skills or performance.
• Collaborate with QA team as well as department leaders to gather data and feedback and translate those into targeted training interventions.
• Coordinate training logistics, materials, and communications across multiple locations and time zones.
• Participate in departmental meetings and special projects related to performance improvement, system implementations, or process changes.
• Partners with project management team to create teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and on-line reference tools.

Specialized Knowledge/Skills:

• Training development and delivery skills; able to research to develop content as needed
• Excellent training skills
• Strong technical skills and software knowledge, including Microsoft Office products such as Word, Excel, Outlook, Power Point, Publisher
• Able to adapt to information mapping and structured writing for development of written training
• Strong knowledge of adult learning principles, techniques, and delivery in course design
• Able to incorporate ongoing feedback into course delivery
• Able to prioritize and demonstrate organizational skills
• Able to multi-task
• Must be very organized
• Excellent time management
• Strong interpersonal skills
• Ability to positively motivate others
• Effective analytical and verbal communication skills
• Excellent written skills

Education/Experience:

• High School/GED; Bachelor's degree preferred
• Minimum 3 years' experience in training or equivalent field
• Capacity to assess and translate organization/internal customer needs into learning objectives and devise effective training solutions.
• Able to develop and execute the department training strategy using a variety of tactics including live and virtual facilitation, plus training the trainers and aiding peer-based teaching.
• Manage the development and execution of foundational training including revenue, clinical, and skills training curriculum.
• Strong experience in applications and processes training.

License/Certification:

• Project Management Professional certification preferred

Training/Equipment:

• Advanced Microsoft Office skills
• Experience with Homecare-Homebase billing system preferred

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Apply now and help us drive excellence through learning.Empower our teams to perform with confidence and deliver with purpose.

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us - from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

• Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care: Heartland Home Health
• Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized - and kindness is celebrated.