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Traffic Management Center Operator Jobs (NOW HIRING)

VHB

Traffic Management Center Supervisor

Camp Hill, PA · On-site

ABOUT THE POSITION The Traffic Management Center (TMC) Supervisor position plays a key role in ... operating picture while helping advance consistent traffic management practices, procedures ...

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Traffic Management Center Operator information

See salary details

$25.5K

$78.4K

$147K

How much do traffic management center operator jobs pay per year?

As of Aug 21, 2026, the average yearly pay for traffic management center operator in the United States is $78,420.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $96,000.00 per year, depending on experience, location, and employer.

What is a traffic management center operator?

Traffic Management Center Operators are professionals who monitor, coordinate, and manage traffic flow on roadways using advanced technologies and communication systems. They work in centralized control rooms, observing real-time traffic conditions via cameras, sensors, and reports to respond to incidents, adjust traffic signals, and provide information to the public. Their work helps minimize congestion, improve road safety, and coordinate emergency responses. They play a crucial role in ensuring efficient transportation within cities and on highways. Traffic Management Center Operators often collaborate with law enforcement, emergency services, and city planners.

What are the key skills and qualifications needed to thrive as a traffic management center operator?

To thrive as a Traffic Management Center Operator, you need strong analytical skills, attention to detail, and familiarity with transportation systems, often supported by a high school diploma or relevant technical training. Proficiency with traffic management software, CCTV systems, GIS applications, and incident reporting tools is typically required. Effective communication, situational awareness, and the ability to remain calm under pressure are essential soft skills in this role. These skills ensure timely and accurate responses to traffic incidents, helping maintain roadway safety and minimize disruptions.

What are the common challenges faced by a traffic management center operator, and how can they be addressed?

Traffic Management Center Operators often face challenges such as rapidly responding to unexpected incidents, managing high-stress situations during peak traffic hours, and coordinating effectively with emergency services. To address these challenges, operators rely on real-time monitoring tools, clear communication protocols, and teamwork with other transportation professionals. Regular training and scenario-based drills also help operators maintain composure and make swift, informed decisions to keep traffic flowing smoothly.

What is the difference between Traffic Management Center Operator vs Traffic Signal Technician?

AspectTraffic Management Center OperatorTraffic Signal Technician
Required CredentialsHigh school diploma, some certifications in traffic management or related fieldsHigh school diploma, technical certifications in electrical or traffic signal systems
Work EnvironmentIndoor control rooms monitoring traffic flow and incident responseOutdoor work installing, maintaining, and repairing traffic signals
Employer & Industry UsageMunicipal traffic management centers, transportation agenciesPublic works departments, traffic signal contractors

While both roles support traffic flow and safety, Traffic Management Center Operators focus on monitoring and coordinating traffic via control systems indoors, whereas Traffic Signal Technicians handle the physical installation and maintenance of traffic signals outdoors. They work together to ensure efficient traffic management but have distinct responsibilities and work environments.

Is traffic management center operator a stressful job?

Traffic management center operators monitor and control traffic flow using various tools and communication systems, which can be stressful during high traffic volumes or emergencies. The job requires quick decision-making and attention to detail, but workload and stress levels vary depending on the shift and specific work environment.
More about Traffic Management Center Operator jobs

What cities are hiring for Traffic Management Center Operator jobs?

Cities with the most Traffic Management Center Operator job openings:

What states have the most Traffic Management Center Operator jobs?

States with the most job openings for Traffic Management Center Operator jobs include:

What job categories do people searching Traffic Management Center Operator jobs look for?

The top searched job categories for Traffic Management Center Operator jobs are:

Traffic Management Center Operator jobs near you
Infographic showing various Traffic Management Center Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $78,420 per year, or $37.7 per hour.

TRAFFIC MANAGEMENT CENTER OPERATOR - 0826

City of Greenville, SC

Greenville, SC • On-site

$41K - $52K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 11 days ago

Job description

Salary : $41,288.00 - $52,312.00 Annually
Location : 204 Halton Road (Public Safety Complex) - Greenville, SC
Job Type: Full Time
Job Number: 01560
Department: ENGINEERING SERVICES
Division: TRAFFIC ENGINEERING
Opening Date: 08/10/2026
Closing Date: 8/21/2026 11:59 PM Eastern
FLSA: Non-Exempt
Brief Description
Job SummaryUnder regular direction and in compliance with standard operating procedures and policies, monitors the City's arterial traffic signal system and real-time traffic conditions and coordinates incident response. Responds effectively and efficiently to all incidents and operational needs that occur within the City's Traffic Management Center (TMC). Prepares monthly summary reports of traffic operations based on the month's observations. Documents trouble calls/emails from the public and responds accordingly. Monitors traffic incidents and formulates solutions. Identifies special events through proactive observation that may impact City traffic operations.
Job Duties
Essential Functions Essential Functions % of Time
  • Monitor Traffic Signal System: Monitor real time camera feeds from Video Wall and TMC platforms (and related software and hardware) to identify travel time anomalies (such as locations where travel time exceeds the average travel time by more than 25%) or malfunctioning devices (where the TMC map shows a traffic signal losing communication to the central server). Perform real-time assessment of all incoming traffic data. Engage in ongoing communication with field technicians and TMC Manager to determine the severity of traffic congestion and appropriate response. Provide real-time status and situational awareness updates on control room activities such as significant incidents, special events, construction, etc. to the TMC Manager. Responsible for the quality, accuracy and timeliness of all information. As needed, reboot system in case of malfunctions and ensure servers are functional. Perform minor computer equipment/software troubleshooting. Prepare monthly summary reports of traffic operations to the TMC Manager.
55%
  • Field Calls from the Public: Respond and resolve trouble calls/emails from the public. Perform base-level investigation, document all relevant information and provide findings to TMC Engineers/Manager. Dispatch technicians to respond accordingly to traffic hardware issues (i.e., traffic signal bulb not functioning).
20%
  • Monitor Incidents: Identify traffic incidents such as vehicle crashes, lane closures, or stopped vehicles impacting the traffic signal system. Formulate operational solutions using policies, procedures and precedents. Inform TMC Engineers/Manager of all traffic incidents, and as directed assist in deploying timing changes.
15%
  • Identify Special Events: Identify special events that may impact City traffic operations by reviewing bi-weekly email received from the Greenville Convention Center (GCC) as well as proactively checking the Bon Secours Wellness Arena (BSWA) calendar. Advise TMC Engineers/Manager of findings and provide recommendations on potentially needed timing changes. Coordinate directly with GCC and BSWA personnel prior to and during special events as needed.
10%Perform other duties as assigned.
Qualifications
Job Requirements
  • High School diploma or equivalent.
  • A minimum of two (2) years of experience working in a call center, 911 dispatch, commercial operations, or transit environment.
  • Strong computer literacy, precise data entry, map reading, and multi-tasking under high-pressure conditions.
  • Must have exceptional customer service skills.
Preferred Qualifications
  • Technical experience in the areas of traffic, communications, computers, or electronics.
  • Experience in a Traffic Management Center setting.
Driver's License Requirements
  • Valid South Carolina Class D Driver's License.
Performance RequirementsKnowledge of:
  • Devices used for effective traffic control.
  • Traffic engineering principles and practices.
  • City of Greenville streets and roads.
  • Customer service practices.
  • General office methods.
Ability to:
  • Perform effectively in a fast-paced environment requiring a high-level of multi-tasking and prioritization.
  • Stay calm during incidents such as traffic accidents or inclement weather.
  • Maintain excellent organization and attention to detail.
  • Analyze computer generated data.
  • Gather and clearly present facts, both orally and written.
  • Utilize a variety of communication and interpersonal skills to interact successfully with people at a number of levels inside and/or outside the organization.
  • Establish and maintain effective working relationships with other City departments, the public, and key stakeholders.
  • Provide excellent customer service with a positive attitude.
  • Work cooperatively with others in order to achieve results.
  • Read, interpret, and communicate technical information.
  • Write technical narrative, statistical reports and compose emails in a clear and professional manner.
  • Operate general office equipment to include scanner, printer, copier, telephone, and computer with Microsoft Office Suite.
  • Utilize specialized software and systems used to monitor and evaluate City traffic signal network.

Other Information
Working ConditionsPrimary Work Location: Office environment (Traffic Management Center). Protective Equipment Required: None. Environmental/Health and Safety Factors:
Relatively free from unpleasant environmental conditions or hazards. Physical Demands:
Constantly requires vision, hearing, talking, fine dexterity, and sitting. Frequently requires walking, and handling/grasping. Occasionally requires standing, bending, and kneeling. Rarely requires pushing/pulling, lifting, carrying, reaching, crouching and stooping, and twisting. Sedentary strength demands include exerting up to 10 pounds occasionally or negligible weights frequently; sitting most of the time.Mental Demands:
Frequently requires performing multiple tasks simultaneously, and working closely with others as part of a team. Occasionally requires frequent change of tasks, and emergency situation. Rarely requires time pressures, noisy/distracting environment, and irregular schedule/overtime.Americans with Disabilities Act ComplianceThe City of Greenville is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Prospective and current employees should contact Human Resources to request an ADA accommodation.DisclaimerThe above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
The City of Greenville offers a comprehensive and affordable benefits package designed to provide a variety of choices to best fit the needs of our employees and their families. View more details about these benefits here:
HEALTH INSURANCE
The City offers the following health insurance options to eligible employees:
  • Medical
  • Dental
  • Vision
  • Basic Term Life
  • Employee Supplemental Life
  • Spouse Term Life
  • Child Term Life
  • Short Term Disability (STD)
  • Long Term Disability (LTD)
  • Voluntary Benefits (Critical Illness, Accident, Hospital Care, etc.)
All health insurance coverage is effective the first of the month following the employee's hire date except for LTD which is effective the 91st day following date of hire.
LEAVE & HOLIDAY BENEFITS
  • General Leave is earned/accrued biweekly by all regular, full-time and permanent part-time employees as a percentage of normal work hours.
  • The City of Greenville observes 11 paid holidays.
RETIREMENT BENEFITS
The City is a member of the South Carolina State (SCRS) and Police Officers (PORS) defined benefit Retirement Systems.
AWARDS & RECOGNITION
  • Employee Recognition & Awards Program (ER&A)
  • Employee Service Awards
  • Longevity Bonus
OTHER BENEFITS & OPPORTUNITIES
  • Worker's Compensation
  • Deferred Compensation
  • Flexible Spending Accounts (FSA)
  • Employee Assistance Program (EAP)

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