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Trading Platform Customer Support Jobs (NOW HIRING)

Worky

Sr Software Developer - Trading Platform

Greenwich, CT · On-site

$61.25 - $80.75/hr

You will contribute to a Java-based product that our customers rely on in real time. What will be ... Backup child and adult care support through Care.com * Daily lunch allowance and fully stocked ...

Clear Street

Associate - Active Trading Support

New York, NY · Hybrid

$18.50 - $24/hr

Our platform is fully integrated with central clearing houses and exchanges to support billions in trading volume per day. We've agonized about our data model abstractions, created horizontal ...

Clear Street

Associate - Active Trading Support

New York, NY · On-site

$18.50 - $24/hr

Our platform is fully integrated with central clearing houses and exchanges to support billions in trading volume per day. We've agonized about our data model abstractions, created horizontal ...

Clear Street

Associate - Active Trading Support

Manhattan, NY · On-site

$18.75 - $24.25/hr

Our platform is fully integrated with central clearing houses and exchanges to support billions in trading volume per day. We've agonized about our data model abstractions, created horizontal ...

Geneva Trading

Front-End Platform Developer

Chicago, IL · On-site

$120K - $180K/yr

Role Overview The Front-End Platform Developer designs, builds, and maintains internal trading systems that support trading visualization, trade management, algorithmic trading logic, risk limit ...

WOW Remote Teams

Customer Support Representative

$16.50 - $22.25/hr

Our client is looking for a Customer Support Representative specialized in Restaurant Catering ... Familiarity with catering platforms, CRM tools, or restaurant management systems is a plus

Group One Trading

Trade Support Associate

Manhattan, NY · On-site

$85K - $110K/yr

... and customer service to employees at all levels of the company. WHO WE ARE We are committed to ... Partner with technology teams to troubleshoot trading platform issues. * Identify opportunities to ...

Group One Trading

Trade Support Associate

Manhattan, NY · On-site

$85K - $110K/yr

... and customer service to employees at all levels of the company.WHO WE AREWe are committed to ... Partner with technology teams to troubleshoot trading platform issues.Identify opportunities to ...

Fanatics Collectibles

Customer Support Associate

Allen, TX · On-site

$16.25 - $22.25/hr

Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and ... trading cards, sports memorabilia, and other digital assets; and bet as the company builds its ...

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Trading Platform Customer Support information

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How much do trading platform customer support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for trading platform customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What is a trading platform customer support representative?

Trading Platform Customer Support roles are positions focused on assisting users of online trading platforms with their inquiries and issues. These professionals help clients with account setup, navigating the platform, executing trades, resolving technical problems, and addressing questions about transactions or platform features. They play a crucial role in ensuring a smooth trading experience by providing timely and accurate support through various channels such as phone, email, or live chat. In addition to technical support, they may also educate users on platform functionalities and safety protocols.

What are the key skills and qualifications needed to thrive as a trading platform customer support representative?

To thrive as a Trading Platform Customer Support representative, you need a solid understanding of financial markets, trading principles, and customer service best practices, often supported by a relevant degree or experience in finance or technology. Familiarity with trading software, ticketing systems, and CRM tools is typically required, along with knowledge of regulatory compliance standards. Strong communication, problem-solving, and patience help build trust and efficiently resolve client issues. These skills are crucial for ensuring customer satisfaction, maintaining platform integrity, and supporting a seamless trading experience.

What are the most common challenges faced by trading platform customer support representatives, and how can I prepare for them?

Trading Platform Customer Support representatives often encounter challenges such as resolving technical issues under time pressure, explaining complex trading concepts to users with varying experience levels, and managing multiple inquiries simultaneously. To prepare, it's helpful to familiarize yourself with common trading platform functionalities, stay up-to-date with financial market terminology, and practice effective communication skills. Being able to remain calm and resourceful during high-stress situations will also greatly benefit you in this role.

What are popular job titles related to Trading Platform Customer Support jobs?

For Trading Platform Customer Support jobs, the most frequently searched job titles are:

Infographic showing various Trading Platform Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

Customer Support & Trade Development Executive

Remote

Talent Shore
See more jobs at Talent Shoreexternal

Other

Posted 8 days ago

Job description

Customer Support & Trade Development Executive

We are seeking a customer-focused Customer Support & Trade Development Executive with a strong automotive background to manage enquiries and provide exceptional service to small trade and independent automotive businesses. While the role involves supporting commercial growth, the primary goal is to deliver a high-quality customer experience, nurture relationships, and ensure enquiries are handled professionally and efficiently. The successful candidate should understand car culture and enthusiast behaviour, take ownership of customer needs, and communicate credibly within the automotive community.

Key Responsibilities

  • Customer Enquiries & Support (Primary Focus)
  • Manage and respond to inbound customer enquiries across assigned channels
  • Support and manage enquiries via Gorgias (including AI chatbot handovers)
  • Ensure every customer is responded to promptly and professionally
  • Maintain clear, complete records of all customer communications
  • CRM & Knowledge Management
  • Maintain accurate tracking of enquiries, accounts, and interactions in HubSpot CRM
  • Keep deal stages, notes, and follow-up actions updated
  • Support improvement of the customer knowledge base within Gorgias
  • Identify recurring questions or themes to help refine FAQs and support materials
  • Daily Service Threads & KPIs
  • Monitor and action all daily enquiry threads
  • Work within agreed SLAs to ensure smooth customer handling
  • Treat daily enquiry threads as a core service performance KPI
  • Small Trade & Independent Business Support & Development
  • Identify and engage small trade customers and independent automotive businesses
  • Provide guidance on products and services appropriate to their needs
  • Where relevant, conduct light outreach (including occasional cold calls) to introduce offerings and maintain relationships
  • Maintain a healthy pipeline of engaged small trade customers
  • Customer Support & Trade Development Executive Escalation & Communication
  • Escalate unclear, complex, or delayed cases promptly
  • Communicate blockers or risks clearly and early
  • Provide accurate, honest updates on all open enquiries and follow-ups
  • Ownership & Accountability
  • Take end-to-end responsibility for assigned customer enquiries
  • Ensure all actions claimed are genuinely completed
  • Manage workload effectively to avoid backlogs
  • Highlight process improvements and recurring challenges
  • Customer & Trade Partner Experience
  • Represent the brand with credibility and professionalism in the automotive space
  • Communicate in a way that resonates with enthusiasts and trade customers
  • Contribute to improved response times, customer satisfaction, and overall confidence in the brand

Training will be provided on HubSpot, Gorgias, and internal systems. Behavioural Expectations

  • Customer-first mindset with commercial awareness
  • Comfortable initiating conversations where helpful
  • Honest and transparent
  • Detail-oriented and process-driven
  • Reliable, consistent, and accountable
  • Working Style
  • Able to balance inbound customer needs with light trade development activity
  • Understands that responsiveness, clarity, and follow-through support both customer satisfaction and commercial outcomes

Requirements

  • Essential Experience in customer service or customer-facing roles
  • Strong organisational and time-management skills
  • Excellent written and verbal communication
  • High level of accountability and ownership
  • Comfortable using digital tools and platforms
  • Highly Desirable (Strong Priority)
  • Automotive background or genuine knowledge of car culture
  • Understanding of automotive customer behaviour
  • Experience with light outbound calling or follow-up communication
  • Confidence engaging with small business owners
  • Experience nurturing small trade or B2B customer relationships
  • Desirable
  • Familiarity with CRM systems (e.g. HubSpot)
  • Experience with customer support platforms such as Gorgias
  • Exposure to AI-assisted customer support tools
  • Ecommerce or automotive aftermarket experience

Apply