ZipRecruiter

Log In

1

Trading Platform Customer Support Jobs (NOW HIRING)

Scalp Trade LLC

Trading Platform Engineer

Chicago, IL · On-site

$90K - $130K/yr

Onboard traders onto the platform and serve as their first line of support -- diagnosing and resolving environment, connectivity, and script-execution issues. * Build internal tooling and automation ...

Valstro

Support Lead, Trading Platforms

Manhattan, NY · On-site

Trading Platform Support * Act as the primary point of contact for production issues impacting ... Experience in customer support, production support, trade support, or a customer-facing operations ...

Kalshi Inc

Software Engineer, Trading Platform

New York, NY · On-site

$200K - $280K/yr

Be close to the customer (define features, ship products, iterate)! Even the backend can choose to ... If you are passionate about what you do and want to use your talents to support our mission and ...

next page

Showing results 1-20

All JobsFinance And Insurance JobsBank JobsInvestment Banker JobsTrading Platform Customer Support Jobs

Trading Platform Customer Support information

See salary details

$10

$23

$57

How much do trading platform customer support jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for trading platform customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What is a trading platform customer support representative?

Trading Platform Customer Support roles are positions focused on assisting users of online trading platforms with their inquiries and issues. These professionals help clients with account setup, navigating the platform, executing trades, resolving technical problems, and addressing questions about transactions or platform features. They play a crucial role in ensuring a smooth trading experience by providing timely and accurate support through various channels such as phone, email, or live chat. In addition to technical support, they may also educate users on platform functionalities and safety protocols.

What are the key skills and qualifications needed to thrive as a trading platform customer support representative?

To thrive as a Trading Platform Customer Support representative, you need a solid understanding of financial markets, trading principles, and customer service best practices, often supported by a relevant degree or experience in finance or technology. Familiarity with trading software, ticketing systems, and CRM tools is typically required, along with knowledge of regulatory compliance standards. Strong communication, problem-solving, and patience help build trust and efficiently resolve client issues. These skills are crucial for ensuring customer satisfaction, maintaining platform integrity, and supporting a seamless trading experience.

What are the most common challenges faced by trading platform customer support representatives, and how can I prepare for them?

Trading Platform Customer Support representatives often encounter challenges such as resolving technical issues under time pressure, explaining complex trading concepts to users with varying experience levels, and managing multiple inquiries simultaneously. To prepare, it's helpful to familiarize yourself with common trading platform functionalities, stay up-to-date with financial market terminology, and practice effective communication skills. Being able to remain calm and resourceful during high-stress situations will also greatly benefit you in this role.

What are popular job titles related to Trading Platform Customer Support jobs?

For Trading Platform Customer Support jobs, the most frequently searched job titles are:

Infographic showing various Trading Platform Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

Trading Platform Engineer

Chicago, IL • On-site

Scalp Trade LLC
Securities, Commodity Contracts, and Financial Investments • 11 - 50 employees
Learn more about Scalp Trade LLCexternal

$90K - $130K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Chicago, IL, US

3 days ago Requisition ID: 1006

Salary Range: $90,000.00 To $130,000.00 Annually

Position Overview

We are a dynamic and growing trading firm seeking an innovative Trading Platform Engineer to join our team. This role is pivotal to one of our core missions: developing cutting-edge automated trading strategies.

Our primary trading assets are equity options and equities, with an exciting expansion into futures on the horizon. As a key member of our relatively small but rapidly expanding team, you will have the opportunity to make substantial contributions and experience significant upward mobility within the company. Your work will not only shape the future of our trading operations but also influence the evolution of our commercial products.

We’re looking for a problem-solver who stays calm under pressure and is eager to grow their technical skills. The right candidate will strongly desire to deepen their knowledge of Linux, networking, and programming while providing exceptional support to our team. This is a unique chance to be part of a firm where individual efforts have a direct and meaningful impact.

This role offers the potential for annual performance-based bonuses. If you're ready to join a high-impact team in a fast-paced, innovation-driven environment, we’d love to hear from you.

Key Responsibilities
  • Manage the hypervisor environment used to provision and run trader virtual machines — sizing, capacity planning, patching, snapshots, backups, and decommissioning as needs evolve.
  • Maintain and extend the Python interface that traders' scripts use to communicate with our C++ strategy applications, coordinating with the C++ team on protobuf schema and interface changes.
  • Provision and configure new VMs for traders, ensuring they have the right resources and connectivity to the scripting platform.
  • Onboard traders onto the platform and serve as their first line of support — diagnosing and resolving environment, connectivity, and script-execution issues.
  • Build internal tooling and automation (largely in Python) to streamline provisioning, monitoring, and support workflows.
  • Administer the underlying Linux systems and troubleshoot connectivity between the Chicago office and the NY-colocated infrastructure.
  • Write and maintain documentation , runbooks, and self-service guides for traders and the IT team.
  • Collaborate with the C++ and C# engineering teams as part of the broader technology organization.
Required Skills
  • Solid Linux system administration experience: provisioning, networking, service/package management, and troubleshooting.
  • Proficiency in Python — able to read, maintain, and extend a shared library or interface, not just write one-off scripts.
  • Strong troubleshooting instincts and a genuine service orientation toward technical end users.
  • Solid networking fundamentals (TCP/IP, DNS, firewalls, cross-site connectivity troubleshooting).
  • Clear written and verbal communication, and comfort working directly with non-engineer users on a trading desk.
Nice To Have
  • Hands-on experience with a virtualization/hypervisor platform (e.g., Proxmox, VMware ESXi, KVM, Hyper‑V).
  • Experience at a trading firm, in financial services, or in another low‑latency / production-critical environment.
  • Familiarity with protobuf (or gRPC) and inter-process / network communication patterns.
  • Ability to read C++ well enough to understand the applications the Python interface talks to.
  • Prior experience supporting traders or other demanding technical end users.
  • Configuration management / IaC (Ansible, Terraform) and/or containerization (Docker).
  • Monitoring and alerting tooling (Prometheus/Grafana, Zabbix, etc.).
  • Experience packaging and versioning internal Python libraries; familiarity with CI/CD.
#J-18808-Ljbffr

Apply