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Trading Platform Customer Support Jobs (NOW HIRING)

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Trading Platform Customer Support information

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How much do trading platform customer support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for trading platform customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What is a trading platform customer support representative?

Trading Platform Customer Support roles are positions focused on assisting users of online trading platforms with their inquiries and issues. These professionals help clients with account setup, navigating the platform, executing trades, resolving technical problems, and addressing questions about transactions or platform features. They play a crucial role in ensuring a smooth trading experience by providing timely and accurate support through various channels such as phone, email, or live chat. In addition to technical support, they may also educate users on platform functionalities and safety protocols.

What are the key skills and qualifications needed to thrive as a trading platform customer support representative?

To thrive as a Trading Platform Customer Support representative, you need a solid understanding of financial markets, trading principles, and customer service best practices, often supported by a relevant degree or experience in finance or technology. Familiarity with trading software, ticketing systems, and CRM tools is typically required, along with knowledge of regulatory compliance standards. Strong communication, problem-solving, and patience help build trust and efficiently resolve client issues. These skills are crucial for ensuring customer satisfaction, maintaining platform integrity, and supporting a seamless trading experience.

What are the most common challenges faced by trading platform customer support representatives, and how can I prepare for them?

Trading Platform Customer Support representatives often encounter challenges such as resolving technical issues under time pressure, explaining complex trading concepts to users with varying experience levels, and managing multiple inquiries simultaneously. To prepare, it's helpful to familiarize yourself with common trading platform functionalities, stay up-to-date with financial market terminology, and practice effective communication skills. Being able to remain calm and resourceful during high-stress situations will also greatly benefit you in this role.

What are popular job titles related to Trading Platform Customer Support jobs?

For Trading Platform Customer Support jobs, the most frequently searched job titles are:

Infographic showing various Trading Platform Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

Business Systems Analyst - FX Trading Platform Modernization

Salt Lake City, UT โ€ข On-site

System One
Business Consulting Servicesย โ€ขย 5 - 10K employees

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 7 days ago


Job description

Job Title: Business Systems Analyst – FX Trading Platform Modernization Location: Salt Lake City, Utah

Responsibilities

  • Lead business analysis, strategic planning, and migration initiatives supporting the transition from legacy FX trading platforms, such as Nasdaq Spectrum, to modern enterprise trading solutions including ION and Calypso while minimizing operational disruption
  • Assess current and future-state trading capabilities through business process analysis, capability assessments, gap analyses, vendor evaluations, and RFP support to recommend technology solutions aligned with business objectives
  • Partner with stakeholders across FX Trading, Treasury, Operations, Risk Management, Finance, Compliance, and Technology to gather, analyze, validate, and document business, functional, technical, and non-technical requirements
  • Analyze and optimize the end-to-end FX trade lifecycle, including trade capture, pricing, confirmations, settlements, treasury operations, market risk, accounting, and regulatory reporting to improve automation, scalability, and operational efficiency
  • Define business and integration requirements supporting connectivity between enterprise trading platforms and downstream systems using SWIFT financial messaging (MT300, MT103, MT202), REST APIs, microservices, and modern enterprise integration patterns
  • Collaborate with business leaders, architects, developers, QA teams, infrastructure teams, and third-party vendors throughout platform selection, solution design, implementation, testing, migration, and production deployment
  • Support business process reengineering, solution design, data mapping, migration planning, testing strategy, User Acceptance Testing (UAT), production readiness, and post-production stabilization activities
  • Develop high-quality project artifacts including business requirements documents (BRDs), functional specifications, process flows, user stories, use cases, data mapping documents, test scenarios, and implementation documentation
  • Facilitate stakeholder workshops, business process reviews, and solution design sessions while ensuring alignment across technical and business teams
  • Mentor junior Business Analysts, promote business analysis best practices, and contribute to continuous process improvement initiatives across the project organization

Requirements

  • Bachelor's degree in Business, Information Systems, Computer Science, Finance, or a related discipline
  • 3+ years of Business Systems Analysis experience supporting Capital Markets, Treasury, Banking, or Financial Services technology initiatives
  • Hands-on experience supporting enterprise FX trading platforms such as Nasdaq Spectrum, ION, Calypso, or comparable Capital Markets trading solutions
  • Strong understanding of the complete Foreign Exchange trade lifecycle, including: Spot, Forwards, Swaps, Options, Pricing, Confirmations, Settlements, Treasury Operations, Market Risk, Regulatory Reporting
  • Proven experience supporting enterprise platform modernization, migration, or digital transformation initiatives, including requirements gathering, business process analysis, gap analysis, vendor evaluations, RFP support, data migration, and business process reengineering
  • Strong knowledge of SWIFT financial messaging standards, including MT300, MT103, MT202, and related treasury messaging workflows
  • Experience supporting enterprise integrations using REST APIs, microservices, cloud-native architectures, and modern integration patterns within financial services environments
  • Strong analytical, problem-solving, facilitation, stakeholder management, communication, and technical documentation skills
  • Experience working within Agile software delivery methodologies such as Scrum, Kanban, or SAFe
  • Experience supporting testing activities including System Integration Testing (SIT), User Acceptance Testing (UAT), production implementation, and post-production support
  • Working knowledge of SQL, data analysis, reporting tools, or business intelligence platforms is considered an asset

Preferred Qualifications

  • Experience with Capital Markets transformation or enterprise trading platform replacement programs
  • Experience working with cloud-based financial services platforms and modern application architectures
  • Familiarity with FIX protocol, ISO 20022 messaging, or additional financial messaging standards
  • Experience supporting regulatory initiatives affecting Capital Markets or Treasury organizations
  • CBAP, PMI-PBA, Agile, Scrum, or SAFe certifications are considered an asset

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.


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About System One

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System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US