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Trade Operations Manager Jobs in Washington (NOW HIRING)

F.H. Furr

Operations Manager

Manassas, VA · On-site

$70K - $100K/yr

Collaborate with Dispatch, General Managers, Sales Managers, Field Operations, and Contact Center ... Trades industry experience is preferred but not required Success Measures * Service Level ...

JLL

Operations Manager

Washington, DC · On-site

Whether you've got deep experience in commercial real estate, skilled trades or technology, or you ... The Operations Manager will also collaborate with cross-functional teams, leverage business ...

SUPPLY.com

Operations Manager

Springfield, VA · On-site

$4.7K - $10K/mo

Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade ... Ferguson is now hiring an Operations Manager to lead business operations in ourSpringfield Ferguson ...

JLL

Operations Manager

Mclean, VA · On-site

Whether you've got deep experience in commercial real estate, skilled trades or technology, or you ... The Operations Manager will also collaborate with cross-functional teams, leverage business ...

Integral Federal, Inc.

Operations Manager

Mclean, VA · On-site

$100 - $130/hr

Overview The Operations Manager supports the United States (U.S.) Army C5ISR Center to develop ... Provide high-level program management, budgeting, scheduling, trade-off analysis, and lifecycle ...

New

HP Products

Operations Manager

Springfield, VA

$4.7K - $10K/mo

Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade ... Ferguson is now hiring an Operations Manager to lead business operations in ourSpringfield Ferguson ...

Lighting Unlimited

Operations Manager

Springfield, VA · On-site

$4.7K - $10K/mo

Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade ... Ferguson is now hiring an Operations Manager to lead business operations in ourSpringfield Ferguson ...

Integral

Operations Manager

Mclean, VA

$168K - $188K/yr

The Operations Manager supports the United States (U.S.) Army C5ISR Center to develop advances ... Provide high-level program management, budgeting, scheduling, trade-off analysis, and lifecycle ...

Integral

Operations Manager

Mclean, VA · On-site

$168K - $188K/yr

Overview The Operations Manager supports the United States (U.S.) Army C5ISR Center to develop ... Provide high-level program management, budgeting, scheduling, trade-off analysis, and lifecycle ...

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Showing results 21-40

All JobsTrade Operations JobsTrade Operations Manager JobsTrade Operations Manager Jobs in Washington

Trade Operations Manager information

See Washington salary details

$35.1K

$71.9K

$134.2K

How much do trade operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for trade operations manager in Washington is $71,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,400.00 and $87,800.00 per year, depending on experience, location, and employer.

What is a trade operations manager?

Trade Operations Managers are professionals responsible for overseeing and coordinating the day-to-day operations related to trade activities within an organization, typically in financial services or import/export sectors. Their main duties include ensuring the accurate and timely processing of trades, managing settlements, mitigating risks, and ensuring regulatory compliance. They work closely with traders, back-office staff, and external stakeholders to resolve discrepancies and improve operational efficiency. Strong analytical, organizational, and communication skills are essential for success in this role.

What are some typical challenges faced by a trade operations manager and how can they be addressed?

Trade Operations Managers often encounter challenges such as managing complex cross-border transactions, ensuring regulatory compliance, and coordinating among multiple departments like sales, finance, and logistics. Staying updated with changing international trade regulations and adapting processes accordingly is crucial. Effective communication skills, attention to detail, and implementing robust operational controls help minimize errors and ensure smooth transaction settlements. Leveraging technology and fostering strong relationships with counterparties can also streamline operations and mitigate risks.

What are the key skills and qualifications needed to thrive as a trade operations manager, and why are they important?

To thrive as a Trade Operations Manager, you need a thorough understanding of financial products, trade lifecycle management, and compliance regulations, often supported by a degree in finance or a related field. Familiarity with trade processing systems (such as SWIFT and Bloomberg), reconciliation tools, and relevant certifications like CFA or FRM is highly valued. Strong analytical thinking, attention to detail, and effective communication are crucial soft skills for managing complex operations and collaborating across departments. These competencies ensure accurate and timely trade settlements, risk mitigation, and seamless operational efficiency in financial institutions.

What is the difference between Trade Operations Manager vs Trade Analyst?

AspectTrade Operations ManagerTrade Analyst
Primary RoleOversees trade processes, manages logistics, and ensures compliance in international tradeAnalyzes trade data, market trends, and provides insights to optimize trade strategies
Required SkillsTrade regulations, logistics management, leadershipData analysis, market research, reporting skills
Work EnvironmentOperations teams, logistics departments, cross-functional collaborationData teams, strategic planning units, market research departments
Common CertificationsImport/Export certifications, supply chain managementTrade analysis certifications, data analysis courses

The Trade Operations Manager focuses on managing trade processes and logistics, ensuring compliance, and leading teams. In contrast, the Trade Analyst specializes in analyzing trade data and market trends to inform strategic decisions. Both roles are essential in international trade, but they differ in scope and daily responsibilities.

Is a trade operations manager a high-paying job?

Trade operations managers typically earn competitive salaries that vary by industry, location, and experience level. They often require skills in logistics, compliance, and data analysis, and may hold certifications such as CTP or similar credentials. Overall, it can be a well-paying role within supply chain and trade management fields.

What are popular job titles related to Trade Operations Manager jobs in Washington?

For Trade Operations Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Trade Operations Manager jobs in Washington look for?

The top searched job categories for Trade Operations Manager jobs in Washington are:

Trade Operations Manager jobs near you

Operations Manager

F.H. Furr

Manassas, VA • On-site

$70K - $100K/yr

Full-time

Posted 10 days ago

F.H. Furr rating

6.6

Company rating: 6.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

201st of 283 rated repair and maintenance companies

Job description

Overview
Call Center Manager (Onsite - Manassas, VA)
Position Summary
F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents at our headquarters in Manassas, Virginia. This onsite leadership role is responsible for driving exceptional customer experiences, maximizing appointment bookings, supporting day-to-day contact center operations, and ensuring alignment with our Plumbing, HVAC, and Electrical service teams. The Supervisor will provide coaching, performance management, workforce oversight, and escalation support while partnering closely with Dispatch, General Managers, Sales Leadership, and Operations teams to deliver outstanding results for homeowners across our service areas. F.H. Furr provides residential plumbing, heating, cooling, and electrical services throughout the Mid-Atlantic region and is headquartered in Manassas, VA.
Key Responsibilities
Team Leadership & Performance Management
  • Lead, coach, and develop a team of contact center agents focused on customer service, appointment setting, membership engagement, and revenue generation.
  • Provide real-time support and guidance on customer interactions, service offerings, policies, procedures, and booking opportunities.
  • Conduct regular coaching sessions, performance reviews, and performance improvement discussions.
  • Lead daily huddles, team meetings, and ongoing training initiatives to drive engagement and results.
  • Support onboarding and training of new hires while reinforcing F.H. Furr's customer-first culture.
Customer Experience & Escalation Management
  • Manage escalated customer concerns and ensure timely, professional resolution.
  • Monitor customer interactions and quality scores to identify coaching opportunities and service improvements.
  • Review customer feedback, surveys, and membership-related interactions to enhance the overall customer experience.
  • Serve as a key escalation resource during evenings, weekends, and after-hours operations when necessary.
Contact Center Operations
  • Monitor call queues, service levels, response times, adherence, occupancy, productivity, and overall contact center performance.
  • Ensure adequate staffing coverage and schedule alignment based on call volume and business needs.
  • Assign and maintain agent skill groups and routing configurations.
  • Generate and analyze daily, weekly, and monthly operational reports.
  • Track and communicate key performance metrics to leadership.
Cross-Functional Partnership
  • Collaborate with Dispatch, General Managers, Sales Managers, Field Operations, and Contact Center Leadership to improve booking conversion, customer retention, and operational effectiveness.
  • Support coordination between the contact center and field teams to ensure seamless customer experiences.
  • Assist with special projects, acquisitions, system enhancements, testing initiatives, and process improvement efforts.
Administrative & Compliance Responsibilities
  • Process payroll through ADP, validate employee hours, and administer incentive and spiff programs.
  • Ensure compliance with company policies, procedures, attendance standards, and performance expectations.
  • Maintain accurate documentation related to coaching, performance management, and employee development.
  • Identify workflow improvements that increase efficiency, customer satisfaction, and business performance.
What We're Looking For
  • Previous management experience.
  • Strong coaching, communication, and employee development skills.
  • Experience optimizing software, automation, and/or AI-driven solutions to improve operational efficiency and enhance the customer experience.
  • Experience managing KPIs, service levels, conversion metrics, and quality performance.
  • Ability to analyze operational data and drive continuous improvement.
  • Strong problem-solving and escalation management capabilities.
  • Experience with workforce management tools, CRM systems, contact center platforms, and ADP payroll processing preferred.
  • Ability to thrive in a fast-paced, high-volume service organization.
  • HVAC, Plumbing, Electrical, Home Services, Retail Services, or Trades industry experience is preferred but not required
Success Measures
  • Service Level Achievement
  • Appointment Booking & Conversion Rates
  • Customer Satisfaction (CSAT)
  • Quality Assurance Scores
  • Membership Performance & Retention
  • Agent Productivity, Utilization & Adherence
  • Attendance, Engagement & Retention
  • Escalation Resolution Effectiveness
  • Coaching & Employee Development Outcomes
  • Payroll Accuracy & Operational Compliance
Work Location
Onsite - Manassas, VA (F.H. Furr Headquarters)
Join a trusted industry leader and play a key role in delivering exceptional service experiences while supporting the growth and success of F.H. Furr's Plumbing, HVAC, and Electrical business.
F.H. Furr may conduct a pre-employment background check and drug test, subject to applicable law.
Posted Min Pay Rate
USD $70,000.00/Yr.
Posted Max Pay Rate
USD $100,000.00/Yr.

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