Tour Director Jobs in Minnesota (NOW HIRING)

SUPERVISOR: Annie Klodd, Manager of Interpretation and Visitor Learning 
CLASSIFICATION: Temporary Casual, 67 days
This is a seasonal/temporary position located at the Minnesota Landscape Arboretum in Chaska, MN.

As part of the Minnesota Landscape Arboretums Education Department and the public face of the Arboretum, the Interpretive Tram Specialist drives and narrates one-hour open-air tram tours for ticketed guests. For many guests, the tram tour is their first introduction to the Arboretum.  Tours should be enjoyable, safe, informative, and designed in alignment with the organizations mission: growing knowledge and inspiring action to support thriving ecosystems and our vital relationship with nature. In addition, the tours should also evoke curiosity about the Arboretums gardens and natural areas, encouraging visitors to explore further on their next visit.
Schedule: The tram operates daily from May through October. This position follows a flexible schedule, requiring 2-4 shifts per month from May through October. Shifts may occur on any day of the week, so candidates should have flexibility to work occasional weekend shifts as well as weekdays. Work shifts are 9:00am - 3:30pm, which includes prep time, four 1-hour long tours,  and three 30-minute breaks between tours. 

• This tour guide could be working up to 16 hour per pweek. 

JOB DESCRIPTION 

• Safely drive visitors on the 40-seat open-air Tram vehicle around the Arboretums Three-Mile Drive, while giving a live tour through a microphone headset
• Attend 1-2 annual pre-season training sessions in April, and up to 3 additional training sessions throughout the season
• Follow driving instructions and speed limits as directed by Arboretum Operations staff, to ensure safe and enjoyable rides for passengers
• Develop tour content based on information provided in the Arboretum Tram Driver Guidebook (tours are not scripted)
• Greet and assist passengers as they board the vehicle, including operating a manual retractable wheelchair ramp when needed
• Ensure tours are accurate, engaging, and adhere to one-hour time limits
• Maintain a very high level of customer service and professionalism
• Keep records as required; make comment cards available to visitors
• Perform daily equipment check on Tram, and refuel Tram at beginning of each shift
• Be welcoming and respectful to all guests; provide equitable access to Tram tours by assisting visitors needing accessibility accommodations
• Assist with other Education Interpretation activities at Arboretum events, on an occasional basis pending availability

Required

• Strong public speaking and communication skills
• Strong interest in and enthusiasm for horticulture and/or naturalist topics
• Commitment to learning information provided in the Tram Driver Guidebook, and providing tours aligned with the Guidebook.
• History of safe driving; willingness and ability to follow driving instructions, speed limits, and safety protocols as directed by Arboretum Operations staff
• Desire to work outdoors in various weather conditions
• Successful applicants must successfully pass a background check, complete a vehicle training, and pass a test tour in order to begin giving tours independently

Preferred 

• Previous experience driving members of the public in large vehicles
• Extension Master Gardener training or similar horticultural training
• Previous tour guide and/or classroom teaching experience  
• A positive outgoing personality including a dose of patience and sense of humor
• Experience working as part of a team
   

Pay Range: $19.00 - $20.00 per hour; depending on education/qualifications/experience.

Retirement plan options are available for Civil Service, Faculty, Labor-Represented, Professional & Administrative, and Temp Casual classifications.  Learn more about retirement plans.

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