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Touchpoint Support Services Jobs (NOW HIRING)

Compass Group

EVS Director

Warren, MI · On-site

$80K - $90K/yr

Pay Grade: 15 TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing ...

Compass Group

EVS Director

Warren, MI · On-site

$80K - $90K/yr

Pay Grade: 15 TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing ...

Compass Group

EVS Director

Warren, MI

$80K - $90K/yr

Pay Grade: 15 TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing ...

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Touchpoint Support Services information

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$33K

$58.7K

$97K

How much do touchpoint support services jobs pay per year?

As of Jun 20, 2026, the average yearly pay for touchpoint support services in the United States is $58,667.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $70,000.00 per year, depending on experience, location, and employer.

What are Touchpoint Support Services?

Touchpoint Support Services is a company that provides support solutions for healthcare facilities, including services such as environmental services (cleaning and housekeeping), patient transport, laundry and linen, and food and nutrition services. Their goal is to enhance patient and staff experiences by maintaining clean, safe, and welcoming environments in hospitals and healthcare settings. Touchpoint Support Services is part of Compass Group, one of the world’s largest contract food service and support services companies.

What is the difference between Touchpoint Support Services vs Customer Service Representative?

AspectTouchpoint Support ServicesCustomer Service Representative
CredentialsTypically requires technical certifications or training in support toolsUsually requires high school diploma or equivalent, with customer service training
Work EnvironmentOften in call centers, technical support centers, or online support platformsIn retail stores, call centers, or office settings
Employer & IndustryTech companies, telecom providers, service providersRetail, telecom, hospitality, and various service industries
Search & ComparisonOften searched by those seeking technical or support rolesCommonly searched by those interested in customer interaction roles

Touchpoint Support Services focus on providing technical and support assistance, often requiring specialized certifications and working in technical environments. Customer Service Representatives handle general customer inquiries, often in retail or service settings, with less technical certification needed. Both roles involve customer interaction but differ in technical complexity and work setting.

What are some common challenges faced by Touchpoint Support Services team members, and how can they be addressed?

Team members in Touchpoint Support Services often navigate fast-paced environments where they must coordinate with multiple departments to ensure smooth operations, such as food service, environmental services, or patient transport in healthcare settings. Common challenges include managing shifting priorities, maintaining high standards of customer service, and adapting to frequent changes in client or patient needs. These challenges can be addressed through strong communication skills, ongoing training, and leveraging teamwork to divide responsibilities efficiently. Supportive supervision and access to resources also help employees handle demanding situations effectively.

Is TouchPoint a staffing agency?

Touchpoint Support Services is a company that provides support services, often including staffing and customer service roles. It is not primarily a staffing agency but may offer employment opportunities within its service environments. Job seekers should review specific job postings for details on employment type and requirements.

Is TouchPoint a good company to work for?

Touchpoint Support Services is a role that involves providing customer assistance, often requiring strong communication skills and familiarity with support tools. The company's work environment and employee satisfaction can vary, so researching reviews and company culture is recommended for potential applicants.

What job makes $10,000 a month without a degree?

In support services roles, such as high-level technical support or specialized customer success positions, it is possible to earn $10,000 or more per month with extensive experience, certifications, or expertise in specific tools. These roles often require strong problem-solving skills, industry knowledge, and sometimes certifications but not necessarily a college degree.

What are TouchPoint services?

Touchpoint Support Services typically refer to customer support functions that handle client interactions across various channels such as phone, email, or chat. These services focus on resolving issues, providing information, and ensuring customer satisfaction, often requiring communication skills and familiarity with support tools. They are common in industries like retail, healthcare, and technology, where maintaining positive customer relationships is essential.

What are the key skills and qualifications needed to thrive in a Touchpoint Support Services role, and why are they important?

To thrive in a Touchpoint Support Services role, you need strong customer service skills, attention to detail, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, cleaning equipment, and food safety certifications like ServSafe may be required depending on the specific position. Reliability, teamwork, and strong communication skills help employees excel when interacting with guests and colleagues. These qualities ensure efficient service delivery, safety, and positive experiences in hospitality and healthcare environments.
What cities are hiring for Touchpoint Support Services jobs? Cities with the most Touchpoint Support Services job openings:
What states have the most Touchpoint Support Services jobs? States with the most job openings for Touchpoint Support Services jobs include:
Touchpoint Support Services jobs near you
Infographic showing various Touchpoint Support Services job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $58,667 per year, or $28.2 per hour.

SYSTEMS DIRECTOR, ENVIRONMENTAL SERVICES - HEALTHCARE / HOSPITALS

Compass Group

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Compass Group rating

6.4

Company rating: 6.4 out of 10

Based on 1,059 frontline employees who took The Breakroom Quiz

291st of 428 rated business services

Job description

Salary:
Other Forms of Compensation:
Reports to: Regional Director
TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
Job Summary
The Systems Director of Environmental Services (EVS) is a senior leadership role responsible for the strategic and operational oversight of Environmental Services across multiple acute care hospitals within the district or region. This role ensures the delivery of high-quality, patient-centered environmental services that support infection prevention, patient satisfaction, regulatory compliance, and cost-effective operations. The Systems Director partners closely with hospital leadership to standardize processes, drive performance, and achieve system-wide objectives.
Key Responsibilities:
  • Provide strategic and operational leadership for Environmental Services across multiple acute care hospitals, ensuring consistent, high-quality service delivery
  • Drive client, patient, and customer satisfaction through efficient, cost-effective EVS operations that meet or exceed contractual performance standards
  • Establish, standardize, and monitor EVS systems, processes, and performance metrics to support system-wide strategic and operational objectives
  • Ensure full compliance with regulatory agencies, accreditation standards, infection prevention protocols, and Compass Group policies and procedures
  • Lead, mentor, and develop a team of EVS Directors and leaders, fostering a culture of accountability, engagement, and continuous improvement
  • Collaborate with hospital executives, nursing, infection prevention, and facilities leadership to align EVS services with clinical priorities and patient care initiatives
  • Oversee system-level budgeting, financial planning, labor management, and expense control to ensure fiscal responsibility and contract compliance
  • Champion quality improvement initiatives focused on patient experience, safety outcomes, and operational efficiency
  • Maintain a visible leadership presence across facilities, including patient rounding and frontline engagement, to reinforce service excellence and responsiveness
  • Additional duties as assigned

Preferred Qualifications:
  • Bachelor's degree in Business Management, Hospitality Management, or a related field preferred
  • 7+ years of healthcare support services experience (acute care hospital, health system, or long-term care environment), with scope dependent upon formal education and training
  • Multi-site EVS leadership experience within acute care hospital operations highly preferred
  • 9+ years of progressive operational management experience, including workforce management, inventory control, and purchasing oversight
  • Demonstrated expertise in Environmental Services operations with an emphasis on quality, productivity, sanitation, infection prevention, cost control, and presentation standards
  • Experience with P&L accountability and/or contract-managed services strongly preferred
  • Proven leadership capabilities, including supervision, coaching, talent development, and performance management
  • Strong written and verbal communication skills with the ability to effectively engage at all levels, including frontline associates, client leadership, and executive stakeholders
  • Advanced financial acumen, including budgeting, forecasting, expense control, and analytical skills
  • Proficient in Microsoft Office applications and other standard business and operational systems, including email and web-based platforms

Apply to TouchPoint today!
TouchPoint is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Associates at Touchpoint are offered many fantastic benefits.
  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Paid Parental Leave
  • Holiday Time Off (varies by site/state)
  • Personal Leave
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf
Applications are accepted on an ongoing basis.
Touchpoint maintains a drugfree workplace.
Req ID: 1530290
TouchPoint
PASCHA A BELNAVIS
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