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Touchpoint Support Services Jobs in Tennessee (NOW HIRING)

Compass Group

SUPPORT SERVICES-UTILITY

Nashville, TN · On-site

$20/hr

We're TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient ...

Compass Group

FOOD SERVICE UTILITY

Nashville, TN · On-site

$18.50/hr

We're TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient ...

Compass Group

FOOD SERVICE WORKER

Murfreesboro, TN · On-site

$20/hr

We're TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient ...

Compass Group

FOOD SERVICE WORKER

Mc Minnville, TN · On-site

$17/hr

We're TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient ...

Compass Group

FOOD SERVICE WORKER

Centerville, TN · On-site

$17/hr

We're TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient ...

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Touchpoint Support Services information

See Tennessee salary details

$30K

$53.2K

$88K

How much do touchpoint support services jobs pay per year?

As of Aug 30, 2026, the average yearly pay for touchpoint support services in Tennessee is $53,247.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,200.00 and $63,500.00 per year, depending on experience, location, and employer.

What is Touchpoint Support Services?

Touchpoint Support Services is a company that provides support solutions for healthcare facilities, including services such as environmental services (cleaning and housekeeping), patient transport, laundry and linen, and food and nutrition services. Their goal is to enhance patient and staff experiences by maintaining clean, safe, and welcoming environments in hospitals and healthcare settings. Touchpoint Support Services is part of Compass Group, one of the world’s largest contract food service and support services companies.

What are the key skills and qualifications needed to thrive in a Touchpoint Support Services role?

To thrive in a Touchpoint Support Services role, you need strong customer service skills, attention to detail, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, cleaning equipment, and food safety certifications like ServSafe may be required depending on the specific position. Reliability, teamwork, and strong communication skills help employees excel when interacting with guests and colleagues. These qualities ensure efficient service delivery, safety, and positive experiences in hospitality and healthcare environments.

What are some common challenges faced by Touchpoint Support Services team members, and how can they be addressed?

Team members in Touchpoint Support Services often navigate fast-paced environments where they must coordinate with multiple departments to ensure smooth operations, such as food service, environmental services, or patient transport in healthcare settings. Common challenges include managing shifting priorities, maintaining high standards of customer service, and adapting to frequent changes in client or patient needs. These challenges can be addressed through strong communication skills, ongoing training, and leveraging teamwork to divide responsibilities efficiently. Supportive supervision and access to resources also help employees handle demanding situations effectively.

What is the difference between Touchpoint Support Services vs Customer Service Representative?

AspectTouchpoint Support ServicesCustomer Service Representative
CredentialsTypically requires technical certifications or training in support toolsUsually requires high school diploma or equivalent, with customer service training
Work EnvironmentOften in call centers, technical support centers, or online support platformsIn retail stores, call centers, or office settings
Employer & IndustryTech companies, telecom providers, service providersRetail, telecom, hospitality, and various service industries
Search & ComparisonOften searched by those seeking technical or support rolesCommonly searched by those interested in customer interaction roles

Touchpoint Support Services focus on providing technical and support assistance, often requiring specialized certifications and working in technical environments. Customer Service Representatives handle general customer inquiries, often in retail or service settings, with less technical certification needed. Both roles involve customer interaction but differ in technical complexity and work setting.

What are some careers in support services?

Careers in support services include roles such as technical support specialists, customer service representatives, help desk technicians, and support coordinators. These positions typically require strong communication skills, problem-solving abilities, and familiarity with support tools or ticketing systems. They often involve assisting clients or employees with technical issues, product inquiries, or service requests in various industries.
Touchpoint Support Services jobs near you
Infographic showing various Touchpoint Support Services job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $53,247 per year, or $25.6 per hour.

DIRECTOR OF PATIENT DINING SERVICES - MULTI UNIT SUPPORT / HOSPITALS

Compass Group

Nashville, TN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Compass Group rating

6.4

Company rating: 6.4 out of 10

Based on 1,095 frontline employees who took The Breakroom Quiz

350th of 499 rated business services

Job description

Reports to:  Regional Director of Operations

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service.  TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

The Director of Patient Services provides strategic and operational support for patient dining programs across assigned healthcare locations. This role focuses on improving processes, enhancing the patient experience, ensuring compliance with dietary and regulatory standards, and supporting the development of patient services teams. The Director partners with site leadership to drive operational excellence, standardize best practices, and strengthen patient-centered care.

Key Responsibilities:

  • Partner with Directors, Leaders and Patient Services Managers to improve patient dining operations, service consistency, and regulatory compliance
  • Support the implementation and optimization of patient services programs, including bedside ordering initiatives
  • Coach, train, and develop Patient Services Managers, supervisors, and frontline associates
  • Promote best practices in patient experience, food safety, dietary compliance, and operational performance
  • Serve as a resource for regulatory readiness, survey preparation, and healthcare foodservice standards
  • Monitor team performance, productivity, and documentation to ensure quality outcomes
  • Conduct patient rounding and support efforts to improve patient satisfaction
  • Collaborate effectively with patients, families, clinical partners, and operational leaders
  • Support special projects and other duties as assigned

Preferred Qualifications:

  • 5+ years of food and nutrition, patient dining, or healthcare support services experience
  • Leadership, training, coaching, or operational support experience
  • Bachelor's degree in Nutrition, Dietetics, Hospitality Management, Healthcare Administration, or a related field preferred
  • Certified Dietary Manager (CDM) or Registered Dietitian (RD) preferred
  • ServSafe Certification preferred
  • Knowledge of healthcare foodservice operations, patient satisfaction, food safety, sanitation, and cost controls
  • Strong communication, organizational, and relationship-building skills
  • Experience with budgeting, financial management, and performance analysis
  • Proficiency with Microsoft Office and other business systems

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates at Touchpoint are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Paid Parental Leave
  • Holiday Time Off (varies by site/state)
  • Personal Leave
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

Req ID:  1531889

TouchPoint

PASCHA A BELNAVIS

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