Touchpoint Support Services Jobs (NOW HIRING)

Salary: 

Other Forms of Compensation:  

Pay Grade: 17 

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service.  TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

SUMMARY

Responsible for the overall management of the Environmental Services Department. Responsible for successfully coordinating and supporting all activities of the department. Works with all levels of the facility staff in all matters relating to the cleanliness of the facility. Ensures hospital meets all JCAHO guidelines.

This position will usually oversee 3-4 facilities usually within the same hospital system.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develops financial forecasts and balances programs and resources for account(s).

• Responsible for attainment of financial goals for the account(s).

• Responsible for accuracy and timeliness of financial data and statistics.

• Reviews and analyzes financial statements, weekly operating reports and other financial results.

• Monitors and audits the accounting and control process within the account(s).

• Maintains and supports client satisfaction at a level that ensures account retention.

• Administers required client/customer surveys (and other feedback instruments) and responds in a timely and effective manner.

• Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.

• Promotes client awareness of program alternatives and the availability of corporate resources.

• Monitors and ensures compliance with the provisions of client contracts.

• Assist in customizing programs to meet each account's unique needs as required.

• Monitors client communications effectiveness including communicating the benefits of maintaining TouchPoint Support Services as the services management provider.

• Assist in developing and/or monitoring a district/unit business plan and reporting to clients as needed.

• Participate and add value to hospital committee (i.e. Infection Control/Safety Committee).

• Provide recommendations for replacement of furnishing and wall covering with NOSHA standards in mind.

• Increases regional revenue and/or operating profit contribution by promoting and monitoring the building of services and creating other opportunities for growth.

• Maintains an awareness of the competition and market conditions internal and external to the accounts and districts.

• Coordinates with other functional areas the resale (reassessment and rebid) process.

• Promotes and leverages TouchPoint Support Services resources to maximize advantage throughout the region.

• Identifies and recommends new sale opportunities.

• Responsible for approval of the costing in the sales/survey process.

• Active involvement with sales vice president and/or sales directors in the bid and selling process as required.

• Evaluate and justify supplies, equipment and purchases as needed.

• Coordinate housekeeping activities with other departments.

• Plan, organize, direct, coordinate and supervise functions and activities of the department.

• Establish work standards and work flow.

• Establish and implement policies and procedures for departmental operations.

• Demonstrates and promotes corporate culture, values and management philosophy.

• Demonstrates a proactive and enthusiastic attitude in striving for and meeting all business goals and objective.

• Recognizes the importance of effective leadership in meeting and targets set forth in the region's performance plan.

• Recognizes the need for and demonstrates good communication and listening skills with clients, customers and employees.

• Visit each district and selected accounts on a regular basis to ensure that a sharing and exchange of ideas and experiences occurs.

• Promotes teamwork within the region.

• Represents the corporation both professionally and ethically at all times.

• Interfaces proactively with all support departments to obtain best results for all concerned.

• Acts as a positive role model.

• Responsible for implementation and effectiveness of programs in each district for compliance with corporate and division standards.

• Takes necessary actions to ensure that all corporate quality and service standards are met.

• Ensures compliance with all regulatory agencies.

• Responsible for monitoring compliance with the agreed upon corporate and divisional marketing programs.

SUPERVISORY RESPONSIBILITIES

• Responsible for productivity and staffing that is appropriate to the account(s).

• Participate in the human resource planning process to support implementation of human resource strategies and tactics including proper staffing levels.

• Responsible for selection of management personnel, as required.

• Maintain and develop job descriptions for department staff.

• Responsible for implementation of an effective employee relations program through the region.

• Encourages employee creativity and innovation.

• Provides recognition for employee when programs are implemented with success.

• Responsible for compliance with all human resource policies and procedures by all employees within the region.

• Responsible for correct and fair wage and benefit administration.

• Works closely with the human resource vice president and account managers to ensure the achievement of safety, TJTC/JTPA, EEO, benefit administration and other human resources program goals within the region.

• Demonstrates knowledge of EEO policy.

• In conjunction with human resources develops the region's training plan for management employees and ensures its successful implementation.

• Responsible for preparation and implementation of specific development and training specific plans for district and key minority/high potential management personnel.

• Provides opportunities for advancement and other developmental experiences for successful managers and maintains a succession plan.

• Encourages staff to participate in education program.

• Coaches and counsels managers as needed; provides continuous feedback on performance and applies appropriate developmental tools to assist in their individual growth.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• Four year college degree preferred or equivalent combination of education and experience. Bachelor’s Degree or equivalent combination of education and experience is preferred.

• A Minimum of two (2) to four (4) years of housekeeping management experience at a large hospital account required.

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to write routine reports and correspondence.

• Ability to speak effectively before groups of customers or associates of facility.

• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

• Financial and Accounting skills.

COMPUTER SKILLS

• Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.

REASONING ABILITY

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Ability to multi-task and establish priorities.

• Ability to use working knowledge of working environment to meet established goals and objectives.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.

• The employee must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock and risk of radiation. The noise level in the work environment is usually loud.

• All employees are responsible for maintaining a hazard free environment for themselves and our customers. All employees are required to wear personal protective equipment (goggles or eyewear, gloves and aprons) when handling chemicals or other hazardous substance or when assisting in first aid.

• Employees may be required to use certain mechanical, electric, sharp, heat producing, and other potentially dangerous equipment while performing job responsibilities. Employees will be instructed in the proper use, function and maintenance of equipment. See your supervisor for specific training procedures.

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, tasks, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to modify essential functions of the job, or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs, or technical developments)

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Associates at Touchpoint are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

Req ID:  1505353

TouchPoint

Caitlin Pham

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