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Touchpoint Support Services Jobs in Alabama (NOW HIRING)

Compass Group

Retail Manager

Birmingham, AL · On-site

Pay Grade: 12 TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing ...

Compass Group

Retail Manager

Birmingham, AL · On-site

Pay Grade: 12 TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing ...

Compass Group

Retail Manager

Birmingham, AL · On-site

Pay Grade: 12 TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing ...

Compass Group

CASHIER/FOOD SERVICE WORKER

Birmingham, AL · On-site

$18/hr

We're TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient ...

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Touchpoint Support Services information

See Alabama salary details

$29.9K

$53.2K

$87.9K

How much do touchpoint support services jobs pay per year?

As of Aug 30, 2026, the average yearly pay for touchpoint support services in Alabama is $53,175.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,100.00 and $63,400.00 per year, depending on experience, location, and employer.

What is Touchpoint Support Services?

Touchpoint Support Services is a company that provides support solutions for healthcare facilities, including services such as environmental services (cleaning and housekeeping), patient transport, laundry and linen, and food and nutrition services. Their goal is to enhance patient and staff experiences by maintaining clean, safe, and welcoming environments in hospitals and healthcare settings. Touchpoint Support Services is part of Compass Group, one of the world’s largest contract food service and support services companies.

What are the key skills and qualifications needed to thrive in a Touchpoint Support Services role?

To thrive in a Touchpoint Support Services role, you need strong customer service skills, attention to detail, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, cleaning equipment, and food safety certifications like ServSafe may be required depending on the specific position. Reliability, teamwork, and strong communication skills help employees excel when interacting with guests and colleagues. These qualities ensure efficient service delivery, safety, and positive experiences in hospitality and healthcare environments.

What are some common challenges faced by Touchpoint Support Services team members, and how can they be addressed?

Team members in Touchpoint Support Services often navigate fast-paced environments where they must coordinate with multiple departments to ensure smooth operations, such as food service, environmental services, or patient transport in healthcare settings. Common challenges include managing shifting priorities, maintaining high standards of customer service, and adapting to frequent changes in client or patient needs. These challenges can be addressed through strong communication skills, ongoing training, and leveraging teamwork to divide responsibilities efficiently. Supportive supervision and access to resources also help employees handle demanding situations effectively.

What is the difference between Touchpoint Support Services vs Customer Service Representative?

AspectTouchpoint Support ServicesCustomer Service Representative
CredentialsTypically requires technical certifications or training in support toolsUsually requires high school diploma or equivalent, with customer service training
Work EnvironmentOften in call centers, technical support centers, or online support platformsIn retail stores, call centers, or office settings
Employer & IndustryTech companies, telecom providers, service providersRetail, telecom, hospitality, and various service industries
Search & ComparisonOften searched by those seeking technical or support rolesCommonly searched by those interested in customer interaction roles

Touchpoint Support Services focus on providing technical and support assistance, often requiring specialized certifications and working in technical environments. Customer Service Representatives handle general customer inquiries, often in retail or service settings, with less technical certification needed. Both roles involve customer interaction but differ in technical complexity and work setting.

What are some careers in support services?

Careers in support services include roles such as technical support specialists, customer service representatives, help desk technicians, and support coordinators. These positions typically require strong communication skills, problem-solving abilities, and familiarity with support tools or ticketing systems. They often involve assisting clients or employees with technical issues, product inquiries, or service requests in various industries.
Touchpoint Support Services jobs near you
Infographic showing various Touchpoint Support Services job openings in Alabama as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $53,175 per year, or $25.6 per hour.

SUPPORT SERVICES-UTILITY LEAD (FULL TIME)

Compass Group

Birmingham, AL • On-site

$18/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 hours ago

Compass Group rating

6.4

Company rating: 6.4 out of 10

Based on 1,095 frontline employees who took The Breakroom Quiz

350th of 499 rated business services

Job description

  • We are hiring immediately for full time SUPPORT SERVICES-UTILITY LEAD position.
  • Address: UAB STV Birmingham - 810 St. Vincent's Drive, Birmingham, AL 35205. Note: online applications accepted only.
  • Schedule: Full time schedule; Monday through Friday, 6:00 AM to 2:30 PM. Alternating Weekends. More details upon interview. 
  • Requirement: Prior support services and supervisory experience preferred. 
  • Perks: Willing to train! 
  • Fixed Pay Rate:  $18.00 per hour.

If serving others is in your blood and you thrive on helping people heal, TouchPoint is the place for you! As part of Compass Healthcare, we care deeply for people, build belonging, and serve with detail, quality, and excellence to set the stage for healing.

We’re TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient support, our work creates moments that matter. This takes a big heart, a commitment to do the right thing, and the belief that together we can achieve more than we ever could alone. We empower and uplift each other, grow in our careers, and have fun while supporting the mission to improve the health of the poor and vulnerable.

We asked some of our associates why they love working for Touchpoint. Click here to see what they said!

Job Summary


Summary:   Assist shift supervisors and department directors in the day to day function of the department. Maintain high level of quality in all aspects of the department's duties, by training, supporting supervising and interacting with department team members. Ensure that all schedules are assigned and completed daily. Set a positive example for department through professional interactions with team members, customers, patient and families. Perform other duties as assigned by supervisor or director. Actively participate in outstanding customer service and accept responsibility in maintaining relationships that are equally respectful to all. Contribute to the team efforts and showing good customer interactions, and professionalism for customers, fellow employees, and all others with whom there is contact with.  
Essential Duties and Responsibilities:

  • Delivers quality customer service to customers by providing one on one attention to the detail.
  • Provide assignments and assistance to team members.
  • Demonstrate proper use of personal protective equipment in all aspects of job performance.
  • Relieve shift supervisor in times of absence.
  • Adjust or cover schedules as needed during times of short staffing.
  • Ensure that team member maintain set standards by conducting quality assurance surveys.
  • Monitor and report any equipment issues or shortages.
  • Conduct customer and patient surveys.
  • Any other duties as assigned by supervisor or director.
  • Interact with patients/customers in an appropriate manner in relation to age based competencies.
  • Performs other duties as assigned.

Associates at Touchpoint are offered many fantastic benefits.

Both full-time and part-time positions offer the following benefits to associates:

  • Retirement Plan
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates:

  • Medical
  • Dental
  • Vision
  • Life Insurance/AD
  • Disability Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. 

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
 

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ 

Applications are accepted on an ongoing basis. 
Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.
Touchpoint maintains a drug-free workplace.

What Compass Group employees say

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