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Total Triage Jobs (NOW HIRING)

Mass General Brigham

Triage RN, Primary Care

Rowley, MA · On-site

$38.71 - $55.23/hr

This position will provide a combination of telephone triage, direct patient care, patient outreach ... your total compensation package. In addition to competitive base pay, we offer comprehensive ...

Mass General Brigham

Triage RN, Primary Care

Rowley, MA · On-site

$38.71 - $55.23/hr

This position will provide a combination of telephone triage, direct patient care, patient outreach ... your total compensation package. In addition to competitive base pay, we offer comprehensive ...

Massgeneralbrigham

Triage RN, Primary Care

Rowley, MA · On-site

$38.71 - $55.23/hr

This position will provide a combination of telephone triage, direct patient care, patient outreach ... your total compensation package. In addition to competitive base pay, we offer comprehensive ...

Mass General Brigham

Triage RN, Pediatrics

Andover, MA · On-site

$38.71 - $55.23/hr

This role is a mix of phone triage and nurse visits. The schedule for this role Monday through ... your total compensation package. In addition to competitive base pay, we offer comprehensive ...

Massgeneralbrigham

Triage RN, Pediatrics

Andover, MA

$38.71 - $55.23/hr

This role is a mix of phone triage and nurse visits. The schedule for this role Monday through ... your total compensation package. In addition to competitive base pay, we offer comprehensive ...

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How much do total triage jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for total triage in the United States is $31.60, according to ZipRecruiter salary data. Most workers in this role earn between $24.52 and $36.06 per hour, depending on experience, location, and employer.

What is total triage?

Total Triage is a healthcare approach where all patient requests, whether via phone, online, or in-person, are assessed (triaged) before any appointments are booked. This system allows healthcare professionals to prioritize urgent cases, direct patients to the most appropriate care, and improve overall efficiency. Total Triage is commonly used in general practice settings to ensure that patients receive the right care at the right time. It also helps manage demand and reduces unnecessary face-to-face appointments by utilizing digital consultations and telephone advice when appropriate.

What skills and qualifications are needed for total triage?

To excel as a Total Triage professional, you need a strong background in clinical assessment, decision-making, and knowledge of medical protocols, often supported by relevant healthcare qualifications such as nursing or medical degrees. Familiarity with telephone triage systems, electronic health records (EHRs), and clinical decision support tools is typically required. Excellent communication, active listening, and problem-solving skills help ensure accurate patient evaluation and prioritization. These skills are crucial for delivering timely, safe, and effective care by appropriately directing patients within healthcare pathways.

What challenges do total triage professionals face and how can they be addressed?

Professionals in a Total Triage role often encounter challenges such as managing high volumes of patient inquiries, prioritizing cases accurately, and ensuring effective communication with both patients and clinical staff. To address these challenges, it's important to develop strong organizational skills, become proficient in using triage protocols and digital tools, and maintain clear, empathetic communication. Regular training, teamwork, and feedback sessions can also help improve efficiency and reduce stress, making it easier to provide timely and appropriate care recommendations.

What is the difference between Total Triage vs Medical Assistant?

AspectTotal TriageMedical Assistant
CertificationsOften requires nursing or paramedic certificationsCertified Medical Assistant (CMA) or Registered Medical Assistant (RMA)
Work EnvironmentPrimarily in urgent care, emergency, or triage settingsClinics, outpatient facilities, and doctor offices
Job ResponsibilitiesAssessing patient urgency, initial evaluation, directing careTaking vital signs, preparing patients, assisting with procedures

While both roles involve patient interaction, Total Triage focuses on assessing patient urgency and directing care, often requiring advanced certifications. Medical Assistants handle routine clinical tasks in outpatient settings. Understanding these differences helps in choosing the right career path or job search focus.

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Total Triage jobs near you
Infographic showing various Total Triage job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 4% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $65,733 per year, or $31.6 per hour.

Triage Registered Nurse - PRN - Pulmonary Medicine

Duly Health and Care

Elmhurst, IL • On-site

$27 - $38.90/hr

Other

Posted 22 days ago

Duly Health and Care rating

6.8

Company rating: 6.8 out of 10

Based on 111 frontline employees who took The Breakroom Quiz

456th of 891 rated healthcare providers

Job description

Triage Registered Nurse

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Position Highlights:

  • Pulmonary Medicine

Position Highlights:

  • PRN
  • Hours: Monday-Friday; 8:00am-4:30pm
  • Location: Elmhurst MOB
  • Travel: Expected to travel as needed for coverage needs

Responsibilities:

  • Triage Phone Response: Manages patient health concerns and symptoms via a telephone interaction utilizing physician-approved protocols for the assessment and management of a range of symptoms. These telephone interactions require assessment, patient education and may require crisis intervention. Responds to and prioritizes incoming patient messages and test results. Schedules appointments as needed. May schedule tests and procedures and obtain insurance prior-authorization. Responsible for reviewing and authorizing/denying provider ordered prescriptions in accordance with established guidelines. Delivers patient education, according to the individualized needs of the patient and as prescribed by the Provider and/or Group policy. Educates patient and/or family members about diagnostic procedures, medications, nutrition and maintenance of health and wellness. Responds to patient questions and appropriately provides reassurance while responding to patient concerns. The RN can assess the patient's medical condition and provide medical advice using Duly Health and Care protocols, Provider directive or an approved Nursing Triage Manual.
  • Patient Documentation: Maintains accurate and detailed patient records and pertinent information; posts tests and documents patient education provided. Enters all pertinent communications with the patient into the Medical Record.
  • Clinical Resource for Staff: Performs and delegates a variety of tasks to facilitate patient care. Aware of coding and reimbursement issues. Available to other office clinical and non-clinical staff to answer questions and provide assistance as appropriate. Assists in orienting and training new staff. Seeks opportunities to improve or enhance nursing and leadership skills.
  • Other Duties as Assigned: Utilizes current nursing practices to provide patient care while focusing on the needs of the patient and exemplifying service excellence, care, concern, respect and cooperation. As a member of a health care team, functions in the role of patient advocate by being in the position of initial contact for patient-related issues. Additional duties as assigned.

Qualifications:

  • Current RN licensure in nursing.
  • Knowledge of nursing skills in accordance with nursing standards in the Nurse Practice Act.
  • Knowledge of OSHA and HIPAA
  • Prefer a minimum of one year of professional nursing experience in a clinical or hospital setting but may consider new grad under specific circumstances.

The compensation for this role includes a base pay range of $27.00-38.90 with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

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