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Total Client Connect Jobs (NOW HIRING)

Bringing cutting-edge technology and top-tier human support together, we connect clients with ... Identify Total Client Opportunities, integrating product and advisory resources across Acrisure ...

Developing and maintaining strong client relationships, increasing wallet share, delivering the Total Client Experience (Total CX) platform, and empowering financial professionals to connect with ...

Bringing cutting-edge technology and top-tier human support together, we connect clients with ... Conducting thorough needs assessments and delivering customized insurance and total client ...

Bringing cutting-edge technology and top-tier human support together, we connect clients with ... Conducting thorough needs assessments and delivering customized insurance and total client ...

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Total Client Connect information

See salary details

$21.5K

$72.3K

$175.5K

How much do total client connect jobs pay per year?

As of Jun 10, 2026, the average yearly pay for total client connect in the United States is $72,295.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $95,000.00 per year, depending on experience, location, and employer.

What is a Total Client Connect?

Total Client Connect typically refers to a program or platform used by financial services or insurance companies to manage and enhance client relationships. It integrates client data, communication tools, and service features into a single interface to streamline interactions and improve customer support. By using Total Client Connect, businesses can better track client needs, manage portfolios, and ensure consistent, personalized communication, leading to improved client satisfaction and retention. This tool is often utilized by financial advisors, insurance agents, and customer service teams.

What is the difference between Total Client Connect vs Customer Service Representative?

AspectTotal Client ConnectCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma; communication skills often required
Work EnvironmentCall centers, client support teamsCall centers, retail, service industries
Industry UsageBusiness, telecommunications, financeRetail, hospitality, telecom
Common Search/ComparisonCustomer engagement, client communicationCustomer support, client service

While both roles involve interacting with clients, Total Client Connect typically emphasizes proactive engagement and relationship building with clients, often in a business-to-business context. Customer Service Representatives focus on addressing customer inquiries and resolving issues. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

How does a Total Client Connect specialist typically collaborate with other departments to enhance client satisfaction?

A Total Client Connect specialist often works closely with sales, customer service, and technical support teams to ensure a seamless client experience. They act as a central point of contact, coordinating communication and addressing client needs across multiple departments. Regular meetings and shared platforms are used to track client issues and solutions, enabling the specialist to proactively resolve concerns and build strong relationships. This collaborative approach helps maintain high client satisfaction and supports overall business retention goals.

What are the key skills and qualifications needed to thrive as a Total Client Connect specialist, and why are they important?

To excel as a Total Client Connect specialist, you need strong customer service skills, in-depth knowledge of client relationship management, and relevant experience or education in business or communications. Familiarity with CRM platforms, call center systems, and data entry tools is typically required. Exceptional interpersonal communication, problem-solving abilities, and attention to detail are vital soft skills in this role. These skills ensure efficient client support, foster lasting client relationships, and contribute to overall business growth.
More about Total Client Connect jobs
What cities are hiring for Total Client Connect jobs? Cities with the most Total Client Connect job openings:
What job categories do people searching Total Client Connect jobs look for? The top searched job categories for Total Client Connect jobs are:
Infographic showing various Total Client Connect job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 67% Full Time, 25% Part Time, and 6% Contract. Highlights an 75% Physical, 2% Hybrid, and 23% Remote job distribution, with an average salary of $72,295 per year, or $34.8 per hour.
Commercial Lines Account Executive

Commercial Lines Account Executive

Acrisure

Tampa, FL

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago


Job description

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services - and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary:

As an Enterprise Account Executive for Complex Accounts at Acrisure, you play a crucial role in driving Total Client Growth, delivering exceptional client experience, and managing complex, enterprise-level insurance relationships. This role requires advanced technical insurance expertise, strategic advisory capabilities, and the ability to translate client needs into impactful risk solutions.

You will lead sophisticated risk strategy engagements-including de-risking initiatives, coverage gap analysis, strategic claims consultation, benchmarking, and captive program evaluation-while also overseeing the end-to-end delivery of Acrisure's total client experience. Success is measured through retention, growth of an assigned book of business, client satisfaction, and strategic expansion of services across multiple product lines and departments.

This role is ideal for a senior insurance professional who excels in client strategy, executive-level communication, complex policy structure, and cross-department collaboration. Enterprise accounts include clients that present highly intricate and multi-faceted risk exposures across various domains, requiring advanced and holistic risk management strategies and executive level partnership.

Responsibilities:

Client Relationship & Strategic Advisory

  • Serve as the primary relationship lead for enterprise-level and complex commercial accounts.

  • Build and sustain strong client partnerships with a deep understanding of multi-line business needs and organizational risk.

  • Lead Quarterly Business Strategy Meetings with stakeholders, focusing on program structure, KPIs, financial performance, loss trends, and forward-looking mitigation plans.

  • Conduct Discovery Sessions (in conjunction with Client Advisors) to surface emerging exposures, operational changes, and strategic business priorities.

  • Assist in development of and execute De-Risking Strategies aligned with overarching business risk and industry dynamics.

  • Deliver Coverage Gap Analysis reviews and recommend solutions to eliminate exposure misalignment.

  • Review contracts, leases, and third-party risk transfer requirements when situations warrant to ensure coverage compliance and appropriate allocation of risk.

  • Present benchmarking insights, claims trends, and strategic performance analytics to support informed client decision-making.

  • Consult on complex program structures including captives, large deductible programs, risk financing, and alternative approaches.

  • Oversee a proactive strategic claims approach, partnering with internal claims resources to reduce total cost of risk.

  • Note that this position requires 40-50% travel within a territory

Client Experience Execution & Leadership

  • Execution and delivery of Total Client Experience timelines across assigned accounts.

  • Conduct and organize client meetings, workshops, educational sessions, and operational/executive presentations-both independently and with cross-functional support.

  • When appropriate, assume direct client-facing responsibilities previously handled by a Client Advisor.

  • Ensure timely delivery and accuracy of enterprise presentations including:

    • Technical proposals

    • Strategy plans

    • Claims reviews

    • Progress reports

    • Executive workshops

    • Client onboarding sessions

  • Identify Total Client Opportunities, integrating product and advisory resources across Acrisure departments.

  • Coordinate and collaborate with Client Advisors, Placement, Account Executives, Account Managers, and specialty resource partners to retain and grow assigned accounts.

  • Review supplemental applications, loss runs, audit reports, and client data to surface needs and route solutions.

  • Lead, monitor, and report results of total client solution delivery within the renewal timeline.

  • Perform additional duties as assigned.

Qualifications:

  • College degree in Business Administration or related field preferred.

  • 8+ years commercial P&C insurance experience; enterprise or complex national accounts strongly preferred.

  • Active Property & Casualty license required

  • Proven record of retaining and growing large accounts; strong executive presence in client-facing roles.

  • Experience managing external and internal resources, including vendor and carrier relationships.

  • Advanced understanding of coverage structures, contractual risk transfer, loss analytics, and technical program design.

  • Strong project management and analytical skills, with ability to oversee complex initiatives and measure performance outcomes.

  • Exceptional written and verbal communication skills, including technical and executive-level presenting.

  • Ability to work cross-functionally across sales, service, claims, placement, and specialty departments.

  • Adaptability and resilience in a fast-paced, evolving environment.

  • Insurance designations such as ARM, CPCU, CRM, CIC preferred but not required.

  • Ability to travel up to 50% of the time is required.

#LI-AS1

#LI-Hybrid

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we're building more than a business, we're building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

  • Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

  • Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

  • Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

  • Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

  • ... and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.