Hardware Sales Associate Fulltime
Since 1978, Big Tool Box has been the family-owned hardware haven where "all the expertise is under one roof," putting customer service at the heart of everything it does. Spanning five powerhouse categories-Ace Hardware and Tools for every nut, bolt, and power tool imaginable; the Rental & Repair Center to keep projects moving without breaking the bank; the Highlands Garden Center bursting with plants, soil, and green-thumb guidance; the Lawn & Sprinkler Center for flawless outdoor irrigation and landscape solutions; and the Grillin and Chillin Center stocked with premium BBQ grills and all the accessories for perfect backyard cookouts-Big Tool Box remains the go-to destination for contractors, gardeners, grill masters, and DIYers alike.
Job Summary
- Assist customers with hardware, tools, paint, lawn & garden, plumbing, electrical, and building materials
- Deliver exceptional, neighborly customer service and drive sales through knowledgeable recommendations.
- Maintain an organized, clean store environment.
- Seasonal, Part-time, and Full-time positions available with flexible scheduling and opportunities for growth.
- Praise worthy customer service is our goal in every customer interaction.
Key Responsibilities
- Customer Service
- Greet customers warmly and offer proactive assistance throughout their shopping experience.
- Assess needs, recommend suitable products, and provide clear explanations of features, usage, and compatibility.
- Demonstrate products when applicable and resolve inquiries, complaints, or returns promptly.
- Sales & Transactions
- Process sales accurately and efficiently using POS systems, handling cash, credit, and discounts.
- Upsell and cross-sell complementary items to meet sales goals and enhance customer projects.
- Track personal and store performance metrics and participate in promotional campaigns.
- Merchandising & Inventory
- Receive, stock, price, and organize merchandise to ensure appealing, accessible displays.
- Conduct regular inventory checks, report low stock, and assist with unloading shipments.
- Build and maintain promotional displays and endcaps.
- Store Operations & Maintenance
- Keep sales floor, aisles, and workstations clean, safe, and hazard-free.
- Assist with opening/closing procedures, store meetings, and team tasks.
- Load customer purchases into vehicles and follow safety protocols for tools and materials.
- All other duties as assigned by store management
Required Qualifications and Skills
- Education
- High school diploma or GED equivalent preferred but not required.
- Experience
- Previous retail or customer service experience preferred; hardware knowledge is a plus but not required (comprehensive training provided).
- Skills & Abilities
- Strong verbal communication and active listening skills.
- Friendly, outgoing personality with a passion for helping others.
- Basic math proficiency and comfort with POS systems.
- Ability to multitask in a fast-paced environment and work both independently and in a team.
- Physical Requirements
- Ability to stand/walk for extended periods.
- Lift and carry up to 50 lbs; climb ladders; bend, stoop, and reach.
- Reliable transportation and professional appearance.
- 16 years of age or older (18 years of age or older to operate power equipment).
- Other
- Commitment to BigToolBox customer-first attitude, honesty, and teamwork.
Required Qualifications and Skills
- Education
- High school diploma or GED equivalent preferred but not required.
- Experience
- Previous retail or customer service experience preferred; hardware knowledge is a plus but not required (comprehensive training provided).
- Skills & Abilities
- Strong verbal communication and active listening skills.
- Friendly, outgoing personality with a passion for helping others.
- Basic math proficiency and comfort with POS systems.
- Ability to multitask in a fast-paced environment and work both independently and in a team.
- Physical Requirements
- Ability to stand/walk for extended periods.
- Lift and carry up to 50 lbs; climb ladders; bend, stoop, and reach.
- Reliable transportation and professional appearance.
- 16 years of age or older (18 years of age or older to operate power equipment).
- Other
- Commitment to BigToolBox customer-first attitude, honesty, and teamwork.