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Timeshare Customer Service Jobs (NOW HIRING)

Massanutten

Timeshare Unit Housekeeper (Full-Time)

VA · On-site

$13 - $16.75/hr

Massanutten Resort Timeshare Unit Housekeeper (Full-Time) Work Here, Play Here! 100% Employee owned ... Great customer service skills * Good communication skills Employee Benefits: We value the hard work ...

Capital Vacations

$100 - $125/hr

... customer service Ability to work weekends and holidays Preferred Previous vacation ownership or timeshare sales experience Experience working with existing owners in an In-House sales environment ...

Massanutten

Timeshare Unit Housekeeper (Part-Time)

VA · On-site

$13 - $16.75/hr

Massanutten Resort Timeshare Unit Housekeeper (Part-Time) Work Here, Play Here! 100% Employee owned ... Great customer service skills * Good communication skills Employee Benefits: We value the hard work ...

Hilton Grand Vacations, Inc.

Customer Care Agent

Orlando, FL · On-site

$14.50 - $19.25/hr

Ideal candidates will have experience in customer service, call center operations, hospitality, sales, reservations, travel planning, or timeshare sales, with strong communication and upselling ...

Hilton Grand Vacations, Inc.

Customer Care Agent

Orlando, FL · On-site

$14.50 - $19.25/hr

Ideal candidates will have experience in customer service, call center operations, hospitality, sales, reservations, travel planning, or timeshare sales, with strong communication and upselling ...

Hilton Grand Vacations, Inc.

Customer Care Agent

Orlando, FL · On-site

$14.50 - $19.25/hr

Ideal candidates will have experience in customer service, call center operations, hospitality, sales, reservations, travel planning, or timeshare sales, with strong communication and upselling ...

Georgian Inn Beach Club

Be Seen First

Front Desk Associate

Ormond Beach, FL · On-site

$15 - $17/hr

Follow timeshare policies and safety procedures. Qualifications: * High school diploma or equivalent (hospitality education is a plus). * Previous customer service or hotel experience preferred.

Grand Palms Resort

Owner Services Agent FT

Myrtle Beach, SC · On-site

$14 - $16/hr

At least 1 year of customer service experience, preferable in the timeshare and vacation industry. * Preferably at least 1 year of administrative experience. * Must have dependable transportation to ...

New

Vacation Innovations

Travel Sales Concierge

Orlando, FL · On-site

$14.50 - $18.75/hr

In addition to online advertising and marketing services for by-owner timeshare sales and rentals ... Provide professional customer service, sales, and management of private member base for travel

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Timeshare Customer Service information

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How much do timeshare customer service jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for timeshare customer service in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a timeshare customer service representative?

Timeshare Customer Service representatives are professionals who assist owners and potential buyers of timeshare properties with their inquiries, concerns, and transactions. They provide support with booking reservations, resolving billing issues, explaining timeshare policies, and addressing any problems related to ownership or usage. Their goal is to ensure a positive customer experience and help clients make the most of their timeshare investment. These representatives often work for resorts, timeshare companies, or third-party management firms.

What are some common challenges faced by timeshare customer service representatives, and how can they be addressed?

Timeshare customer service representatives often encounter challenges such as handling high call volumes, addressing complex ownership questions, and resolving disputes or cancellations. These situations require strong problem-solving skills, patience, and a thorough understanding of timeshare policies and contracts. Staying updated on company policies, practicing empathy, and using effective communication techniques can help representatives navigate these challenges and provide a positive customer experience.

What are the key skills and qualifications needed to thrive as a timeshare customer service representative, and why are they important?

To thrive as a Timeshare Customer Service Representative, you need strong communication, conflict resolution, and sales support skills, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, reservation systems, and call center technology is typically required. Patience, active listening, and a customer-focused attitude are essential soft skills for building rapport and resolving concerns effectively. These abilities are crucial for ensuring customer satisfaction, handling high-stress situations, and retaining clients in a competitive hospitality market.

What cities are hiring for Timeshare Customer Service jobs?

Cities with the most Timeshare Customer Service job openings:

What are popular job titles related to Timeshare Customer Service jobs?

For Timeshare Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Timeshare Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Call Center Customer Service Agent

Myrtle Beach, SC • On-site

Capital Vacations
Traveler Accommodation • 51 - 200 employees
Learn more about Capital Vacationsexternal

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Capital Vacations rating

5.0

Company rating: 5.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

18th of 21 rated holiday rentals

Job description

SALARY: Starting at $16
  • Training pay of $15 per hour

SCHEDULE: Full-time opportunities
  • 8:30-5 or 9am-6pm post training
  • Saturday's are REQUIRED after training
  • IN-OFFICE
  • Completely closed on Sundays

What Capital Vacations can offer YOU:
  • Great hourly pay and opportunity for professional GROWTH
  • PAID TRAINING
  • Year-round work at a company with a NATIONAL presence!
  • Medical, Dental, and Vision Insurance options
  • 401(K) contribution after 90 days
  • Paid Life insurance, short-term and long-term disability, and MORE
  • Flexible Spending Account
  • Paid Time Off & Holidays
  • Discounted vacation stays

Principal Duties and Responsibilities
  • Assisting owners with questions about their Club & Legacy ownership
  • Must be able to work a variable shift and flexible hours and days
  • Role may be facilitated via engagement through phone, email, outbound and chat channels as business needs require
  • Completing or assisting owners with making reservations- troubleshooting and converting calls to reservations
  • Insures accounts are not delinquent in Maintenance Fees or Loan payments prior to booking new or revised reservations
  • Strong selling skills, able to book events, tours and sell an array of products and services
  • Processes maintenance fee and loan payments
  • Contributes to the revenue of the business through various ancillary revenue sales (ie Renting points, selling Capital Protection Plans and more)
  • Facilitate and accept incoming/outgoing, Cat, Email and Text phone calls and return phone calls
  • Maintain and meet/exceed defined agent level performance goals and contribute to the achievement of department goals
  • Expected to be a role model for Capital Vacations Core Values, always act professional, and be a strong Team Player
  • Agents must type at least 30 words per minute
  • Daily adherence is expected at 85% minimum
  • Agents must be able to multitask throughout their shift seamlessly
  • Flexible in work schedule with Saturday shift as rotated
  • Must maintain an 85% Quality Assurance score per month
  • Must convert 15% of calls to reservations at a minimum
  • Confident and comfortable working in a Pay for a Performance role
  • All Universal Specialists must service all Club and Legacy Products & Services and pass a comprehensive Assessment

General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications, and Experience:
  • High School diploma, some college preferred
  • High level proficiency with Microsoft Office applications, High proficiency in MS Excel required
  • Hotel/timeshare experience a plus
  • A strategic mindset to problem solving and craft win/win solutions.
  • Knowledge Timeshare Ware is a plus
  • Previous experience using Salesforce.com is a plus

Skills, Knowledge, and Abilities:
  • Ability to work both in a team and independently
  • Excellent organization and ability to multi-task required to handle multiple priorities
  • Very detailed oriented and accuracy is a must
  • Technically savvy ~ able to quickly pick up and maneuver through several different systems
  • Ability to work in a fast pace office environment
  • Excellent communication skills
  • Bilingual a plus
  • Comfortable in Selling all products and Services
  • Ability to work with a high level of professionalism at all times

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