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Timeshare Customer Service Jobs (NOW HIRING)

Vacation Innovations

Customer Service Specialist

Orlando, FL · On-site

$15.75 - $21/hr

... the timeshare capital of the world, and we continually attract some of the best talent in the ... Offer exceptional customer service * Address escalated phone calls * Accurately answer questions ...

Vacation Innovations

Customer Service Specialist

Orlando, FL · On-site

$15.75 - $21/hr

... the timeshare capital of the world, and we continually attract some of the best talent in the ... Offer exceptional customer service * Address escalated phone calls * Accurately answer questions ...

Vacation Innovations

Customer Service Specialist

Orlando, FL · On-site

$15.75 - $21/hr

... the timeshare capital of the world, and we continually attract some of the best talent in the ... Offer exceptional customer service * Address escalated phone calls * Accurately answer questions ...

Fidelity National Financial

Timeshare Title Clerk

Maitland, FL · On-site

$15 - $19.25/hr

As a vital member of our Timeshare Department, you will play an important role in ensuring the ... service for our customers and partners. This position is perfect for someone who is self-motivated ...

Fidelity National Financial

Timeshare Title Clerk

Maitland, FL · On-site

$15.25 - $19.50/hr

As a vital member of our Timeshare Department, you will play an important role in ensuring the ... service for our customers and partners. This position is perfect for someone who is self-motivated ...

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How much do timeshare customer service jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for timeshare customer service in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a timeshare customer service representative?

Timeshare Customer Service representatives are professionals who assist owners and potential buyers of timeshare properties with their inquiries, concerns, and transactions. They provide support with booking reservations, resolving billing issues, explaining timeshare policies, and addressing any problems related to ownership or usage. Their goal is to ensure a positive customer experience and help clients make the most of their timeshare investment. These representatives often work for resorts, timeshare companies, or third-party management firms.

What are some common challenges faced by timeshare customer service representatives, and how can they be addressed?

Timeshare customer service representatives often encounter challenges such as handling high call volumes, addressing complex ownership questions, and resolving disputes or cancellations. These situations require strong problem-solving skills, patience, and a thorough understanding of timeshare policies and contracts. Staying updated on company policies, practicing empathy, and using effective communication techniques can help representatives navigate these challenges and provide a positive customer experience.

What are the key skills and qualifications needed to thrive as a timeshare customer service representative, and why are they important?

To thrive as a Timeshare Customer Service Representative, you need strong communication, conflict resolution, and sales support skills, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, reservation systems, and call center technology is typically required. Patience, active listening, and a customer-focused attitude are essential soft skills for building rapport and resolving concerns effectively. These abilities are crucial for ensuring customer satisfaction, handling high-stress situations, and retaining clients in a competitive hospitality market.

What cities are hiring for Timeshare Customer Service jobs?

Cities with the most Timeshare Customer Service job openings:

What are popular job titles related to Timeshare Customer Service jobs?

For Timeshare Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Timeshare Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Customer Service Specialist

Vacation Innovations

Orlando, FL • On-site

$15.75 - $21/hr

Full-time

Re-posted 11 days ago

Job description

Why work with us?

With nearly 300 employees and more than two decades in operation, Vacation Innovations has grown into the world’s largest provider of secondary market services and solutions for the vacation ownership industry.  Our corporate headquarters, located in Orlando, Florida, positions us perfectly within the timeshare capital of the world, and we continually attract some of the best talent in the industry.

Responsibilities/Duties:

  • Handle all inbound and outbound calls
  • Offer exceptional customer service
  • Address escalated phone calls
  • Accurately answer questions and concerns from owners, vendors, and brokers
  • Resolve customer issues with minimal supervision
  • Update and analyze file tracking system notes
  • Understand and interpret transfer documents
  • Communicate status of transfer process with customer

Key Skills/Qualifications:

  • Minimum of one year customer service/call center experience
  • High School Diploma or equivalent level of education
  • Highly motivated, goal oriented
  • Capable of articulating professionally to customer
  • Ability to effectively manage time
  • Must be able to effectively analyze and interpret data
  • Possess strong reading comprehension and written communication skills
  • Strong attention to detail
  • Proven internet and computer software skills
  • Basic data entry skills
  • Proper note taking ability

About Vacation Innovations: Since its founding in 1999, Vacation Innovations has assembled a host of major consumer brands that provide secondary market solutions for the vacation ownership industry, including online resale and rental advertising for owners, licensed timeshare brokerage, and customized services for resorts, resort developers, HOAs and management companies. With a talented and professional staff of more than 250 employees across its offices in Orlando, FL and Exeter, NH, Vacation Innovations is reinventing the online marketplace for vacation ownership and vacation rentals.

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