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Time Matters Jobs (NOW HIRING)

TELUS Digital

WFM Real Time Analyst

Las Vegas, NV · On-site

Monitor real time metrics (attendance & schedule adherence, average handle time- AHT, automatic ... We craft real-world solutions in the moments that matter, from customer acquisition to lifelong ...

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How much do time matters jobs pay per week?

As of Aug 16, 2026, the average weekly pay for time matters in the United States is $1,523.83, according to ZipRecruiter salary data. Most workers in this role earn between $1,182.69 and $1,730.77 per week, depending on experience, location, and employer.

What is a Time Matters professional?

Time Matters professionals are individuals who specialize in using and managing the Time Matters software, a legal practice management solution. They help law firms organize case information, manage documents, track deadlines, and improve workflow efficiency. Their roles may include software implementation, user training, troubleshooting, and ongoing support to ensure the system meets a firm’s needs. Expertise in Time Matters is valuable for legal administrators, IT consultants, and legal tech support staff.

What are the key skills and qualifications needed to thrive as a Time Matters specialist?

To thrive as a Time Matters Specialist, you need a solid background in legal practice management, database administration, and workflow optimization, typically supported by experience with legal software solutions. Expertise in Time Matters software, Microsoft SQL Server, and relevant certifications such as LexisNexis Time Matters Certified Partner are highly beneficial. Strong problem-solving skills, attention to detail, and effective communication abilities set top performers apart, especially when troubleshooting or training users. These competencies ensure efficient law firm operations, maximize software value, and support seamless case management.

What are some common challenges faced by legal professionals using Time Matters, and how can they be addressed?

Legal professionals using Time Matters often encounter challenges such as data migration from legacy systems, adapting to workflow automation features, and maintaining consistent data entry practices among team members. Addressing these challenges typically involves comprehensive training sessions, establishing clear internal protocols, and leveraging vendor support resources. Additionally, regularly scheduled check-ins with IT staff can help ensure the system is optimized and everyone is using it effectively, which improves productivity and reduces errors.

What is the difference between Time Matters vs Paralegal?

AspectTime MattersParalegal
Required CredentialsLegal assistant certification, relevant experienceAssociate degree or paralegal certificate
Work EnvironmentLaw firms, legal departmentsLaw firms, corporate legal teams
Industry UsageLegal case management softwareLegal support and research

Time Matters is a legal case management software used by legal professionals, including paralegals, to organize cases, documents, and schedules. Paralegals are legal support staff who assist attorneys with case preparation, research, and documentation. While Time Matters helps paralegals perform their duties efficiently, they are distinct roles: one is a software tool, the other a job position.

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What job categories do people searching Time Matters jobs look for?

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Time Matters jobs near you
Infographic showing various Time Matters job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $79,239 per year, or $38.1 per hour.

WFM Real Time Analyst

TELUS Digital

Las Vegas, NV • On-site

Full-time

Re-posted 24 days ago

TELUS Digital rating

7.7

Company rating: 7.7 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

98th of 224 rated it services

Job description

Description
Last day to apply: Sunday, May 24th 2026 by 11:59 PM
Position overview
As a Real Time Analyst you use your expertise to monitor and analyse real time/ intraday operations performance. You verify attendance and produce intraday reporting to ensure service level agreements are met.
Key responsibilities
  • Monitor real time metrics (attendance & schedule adherence, average handle time- AHT, automatic call distribution- ACD- talk time, after call work- ACW) to ensure proper staffing levels and compliance with the account's service level agreements
  • Provide real-time performance reports (aux activities, hold time, after call usage) and post mortem reports to Operations leaders in the established cadence
  • Proactively communicate intraday challenges impacting service level agreements to Operation leaders in support required actions
  • Support communication with team leaders and frontline team members

Core competencies
  • Giving support, focusing on customers, embracing technology, managing self-development

Leadership competencies
  • N/A no people management accountabilities

Functional competencies
  • Knowledge of real time monitoring and reporting
  • Analytical and problem solving skills
  • Ability to work in a fast paced environment
  • Ability to solve problems in straightforward situations, analyzing possible solutions from experience, judgement and precedents

Qualifications
  • 8+ months of work experience in contact center; workforce management experience is a plus
  • High school degree
  • CEFR B1-B2 English (oral/ written) (Or as in SOW)

About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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