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Tier Three Engineer Jobs in Oregon (NOW HIRING)

SAIC

Deskside support Engineer

Salem, OR · On-site

Description Deskside support Engineer with a minimum of 7 years of experience providing desk side ... Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset ...

SAIC

Deskside support Engineer

Salem, OR · On-site

Engineering and Sciences Subcategory: Field Technician Schedule: Full-Time Shift: Day Job Travel ... Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset ...

HUNTER COMMUNICATIONS

Lead Network Engineer

Mcminnville, OR · On-site

$130K - $140K/yr

We have a great opportunity for an experienced Network Engineer to take their skills to the next ... Tier 3 NOC support for edge technicians Requirements * Minimum of 10 years experience in related ...

Harness

Customer Engineer I

OR · Remote

$75K - $80K/yr

Troubleshoot customer issues in Tier Three help desk issues, for Community and PLG customers in ... A Support Engineer who has touched and worked with Cloud Providers, looking to expand their ...

HealthEdge

The Network Engineer is a core member of the Network Operations team responsible for designing ... Execute network changes through established change management processes; serve as Tier 3 escalation ...

Synergy BIS

$83K - $124K/yr

Description The DevSecOps Engineer will transform software architectures from monolithic to ... Must possess IT-II Non-Critical Sensitive security clearance or Tier 3 (T3). * Must be a US Citizen.

Re:Build Manufacturing

OR

Provide ERP-related support (mainly Tier 3, but Tier 1 & 2 as necessary) for deployed solutions ... Developer is required The base salary range for this position is $80,000- $136,000 per year. This ...

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Tier Three Engineer information

What is the difference between Tier Three Engineer vs Tier Two Engineer?

AspectTier Three EngineerTier Two Engineer
CertificationsAdvanced certifications (e.g., Cisco CCNP, CompTIA Network+)Entry to mid-level certifications (e.g., Cisco CCNA, CompTIA A+)
Work EnvironmentComplex troubleshooting, system design, and advanced supportRoutine maintenance, basic troubleshooting, and user support
Employer & Industry UsageIT service providers, large enterprises, network infrastructureSmall to medium businesses, internal IT teams
Search & Comparison IntentUnderstanding advanced support roles, career progressionBasic support roles, entry-level positions

In summary, a Tier Three Engineer handles more complex issues, requires advanced certifications, and works in larger, more technical environments compared to a Tier Two Engineer, who focuses on routine support and basic troubleshooting.

What is a Tier Three Engineer?

A Tier Three Engineer is a senior technical support professional responsible for resolving complex issues that cannot be handled by lower support levels. They often have advanced knowledge of systems, networks, or software, and may work with specialized tools or certifications to diagnose and fix critical problems. This role typically requires strong problem-solving skills and experience in technical environments.
What are popular job titles related to Tier Three Engineer jobs in Oregon? For Tier Three Engineer jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Tier Three Engineer jobs in Oregon look for? The top searched job categories for Tier Three Engineer jobs in Oregon are:
What cities in Oregon are hiring for Tier Three Engineer jobs? Cities in Oregon with the most Tier Three Engineer job openings:
Tier Three Engineer jobs near you

Deskside support Engineer

Science Applications International Corporation

Salem, OR

Full-time

Re-posted 5 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

78th of 223 rated it services

Job description

Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment.  Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, Windows 11 with strong user interaction skills.  Need to be able to work independently and as part of a team.  Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software. Perform repairs on Apple computer and iOS hardware and software. Understanding of the MAC OS Imaging process using JAMF preferred but not required. May be assigned to assist in leading small projects and team efforts. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities.  Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs.  Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, Zoom needed. Escalates complex problems to upper-level deskside engineers. Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration, and domain administration.  Must possess a degree. High School Diploma may be substituted with 6 additional years of related experience. HDI Technical Support Professional required within six (6) months of employment. Duties:  Escalation point for Junior and Mid-level desk side engineers.  Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues.  Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers.  Updates status of queued service requests with the IT service management system. Certifications desirable but not required include A+, Net+, Secure+.  Must be reliable and have independent transportation.

Top Qualifications, Skills, Experience or Certifications:  

  • Must be able to obtain a Public Trust Clearance
  • Deployment of customer hardware and software
  • Problem Resolution IT support to end users
  • Customer Service
SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

Job Role Specific Requirements:

The support will range from simple to complex system issues and may include VIP support requirements.

The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes.

  • Remote and Deskside Experience troubleshooting hardware and software issues
  • Troubleshooting Microsoft Windows with latest Windows OS
  • Familiarity with MAC OS
  • Installation and configuration of new machines in a Windows environment
  • Smart cards / PIV cards (general knowledge)
  • Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client
  • Provide Remote Tool Support
  • Conference Room / VTC Setups
  • Travel to various field sites is required, and reliable and independent transportation will be needed.  
  • Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust

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