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Tier One Help Desk Support Jobs (NOW HIRING)

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site

Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of 10-15 Tier 1 help desk agents in a fast-paced service delivery environment. This position ensures ...

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site

Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of 10-15 Tier 1 help desk agents in a fast-paced service delivery environment. This position ensures ...

Valcom

Tier II Help Desk Support

Hazelwood, MO · On-site

$25 - $30/hr

As a Tier 2 Help Desk Technician , you will provide advanced technical support as the Tier 2 ... Create and maintain knowledge-base articles and technical documentation. * Assist Tier 1 ...

RIVIDIUM

Cloud Service Desk Engineer

Washington, DC

$120K - $145K/yr

... support for cloud/endpoint issues, device enrollment, compliance status, identity/access issues, telemetry validation, and operational runbooks; excludes routine tier 1 help desk. Primary ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · Hybrid

$20.50 - $27.50/hr

Facilitate Service Desk incident response/resolution and service request fulfillment services by ... Software/hardware support experience is preferred. * Knowledge of PC hardware, computer operating ...

SMART ASS NERDS LLC

Be Seen First

Helpdesk Technician - Tier 1 Development Program

Livonia, MI · On-site

$16 - $20/hr

This program is designed for Tier 1 help desk support staff and helps them develop toward Tier 2, Tier 3, or other technical roles as business needs and individual growth allow. The outline below ...

New

Ubertal Inc

Helpdesk Technician

Conyers, GA · On-site

The Level 1 Help Desk Analyst will provide tier one technical support, assisting both internal and external customers with software, hardware, and connectivity issues. This role is based at the ...

nLeague Services Inc

Bilingual-Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

... tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service. * Internal customer support involves troubleshooting hardware ...

IntelliDyne, LLC

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Responsibilities : • Answer calls coming into the Tier 1 Help Desk by the third ring. • Create ... Support, adding and deleting users to the client network as well as other AD HOC tasks. • Ability ...

CGI Inc.

Tier 2 Helpdesk Lead

Fairfax, VA · On-site

... service desk support (Tier 2) to a large multi agency Momentum environment. The Functional Lead serves as the primary escalation point for the client's Tier 1 help desk, ensures consistent ...

Infojini Inc

Help Desk Support

Dallas, TX · On-site

$19.75 - $26.75/hr

... Support. Answer Service Desk/Help Desk calls Working service tickets Other Technical duties as assigned Qualifications Skills/Experience: Demonstrated Problem-Solving and solution development skills ...

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Tier One Help Desk Support information

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How much do tier one help desk support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for tier one help desk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are popular job titles related to Tier One Help Desk Support jobs?

For Tier One Help Desk Support jobs, the most frequently searched job titles are:

Infographic showing various Tier One Help Desk Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Administrator

Tucson, AZ • On-site

Winsor Consulting Group LLC
1 - 10 employees
Learn more about Winsor Consulting Group LLCexternal

Full-time

Re-posted 3 days ago

Job description

Department: Service Operations

Reports to: Service Operations Manager

Job Description:

The Help Desk Administrator is a Tier 2 technician responsible for handling escalated service requests, troubleshooting complex technical issues, and providing support and mentorship to Tier 1 staff. This position plays a key role in maintaining service quality and client satisfaction by ensuring technical issues are resolved efficiently and accurately. In addition to day-to-day support duties, this role may assist with internal and client-facing projects and must maintain clear, professional communication with both clients and internal teams.

Job Duties:
  • Provide advanced troubleshooting and resolution for escalated issues from Tier 1 technicians
  • Support and resolve issues related to: oWindows and macOS operating systems
  • Microsoft 365 (Exchange, OneDrive, SharePoint, Teams, Intune) oNetworking fundamentals (LAN/WAN, DNS, DHCP, VPN, Wi-Fi)
  • Active Directory and Group Policy oVirtualization platforms (basic support for Hyper-V, VMware)
  • PC/laptop hardware and peripheral devices
  • Image, configure, and deploy workstations and laptops
  • Deliver clear and timely updates within the ticketing system (e.g., ConnectWise Manage)
  • Maintain high levels of customer service and professionalism in all client communications
  • Participate in internal training and documentation efforts
  • Provide guidance, mentoring, and support to Tier 1 Help Desk staff
  • Identify recurring issues and recommend process or technical improvements
  • Perform remote support using remote desktop and RMM tools
  • Participate in the department’s oncall rotation to provide afterhours support as needed
    • Preferred Skills:
  • Strong working knowledge of Windows desktop OS and Microsoft 365
  • Familiarity with Exchange Online, Active Directory, and basic server administration
  • Understanding of core networking concepts (TCP/IP, DNS, DHCP, VPN)
  • Experience with RMM and PSA tools (e.g., ConnectWise Automate/Manage)
  • Excellent troubleshooting and logical thinking skills
  • Ability to clearly document work and resolutions
  • Professional verbal and written communication skills
  • Ability to work independently and collaboratively within a team
  • Strong customer service orientation and attention to detail
  • Ability to represent Winsor Consulting in a professional manner, especially during onsite engagements
    • Experience:
  • 2 to 4 years of experience in a technical support role, preferably within a Managed Services Provider (MSP)
  • Experience handling Tier 2 or escalated support requests
  • Experience with remote desktop and remote support tools (e.g., ScreenConnect, TeamViewer)
  • Familiarity with scripting or automation tools is a plus
    • Education:
  • Associate's degree in information technology or equivalent experience. Bachelor's Degree in IT preferred.
  • Preferred Certifications CompTIA A+, Network+, Server+, Microsoft 365 Certified: Modern Desktop Administrator Associate

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