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Tier 2 Voip Support Jobs (NOW HIRING)

Cspire_telapex

CX Specialist I, VoIP

Birmingham, AL · On-site

The Customer Experience Specialist, VoIP (Levels I & II) provides technical support for VoIP ... Tier 3 engineers and vendors, to resolve escalated issues Stay current on VoIP technologies ...

C Spire

CX Specialist I, VoIP

Birmingham, AL · On-site

The Customer Experience Specialist, VoIP (Levels I & II) provides technical support for VoIP ... Tier 3 engineers and vendors, to resolve escalated issues Stay current on VoIP technologies ...

C Spire

CX Specialist I, VoIP

Birmingham, AL · On-site

The Customer Experience Specialist, VoIP (Levels I & II) provides technical support for VoIP ... Tier 3 engineers and vendors, to resolve escalated issues • Stay current on VoIP technologies ...

C Spire

CX Specialist I, VoIP

Meadville, MS · On-site

The Customer Experience Specialist, VoIP (Levels I & II) provides technical support for VoIP ... Tier 3 engineers and vendors, to resolve escalated issues Stay current on VoIP technologies ...

Cspire_telapex

CX Specialist I, VoIP

Mobile, AL · On-site

The Customer Experience Specialist, VoIP (Levels I & II) provides technical support for VoIP ... Tier 3 engineers and vendors, to resolve escalated issues Stay current on VoIP technologies ...

MainSpring

Tier 2 Field Engineer - MSP

Washington, DC · On-site

$70K - $80K/yr

Tier 2 Field Engineer - MSP - MSP, DC-VA-MD (Metro Area) Job Location : DC Metro Area Type ... Issues may include, but are not limited to, VoIP support, firewall and network equipment, virus ...

Cspire_telapex

CX Specialist I, VoIP

Meadville, MS · On-site

The Customer Experience Specialist, VoIP (Levels I & II) provides technical support for VoIP ... Tier 3 engineers and vendors, to resolve escalated issues Stay current on VoIP technologies ...

C Spire

CX Specialist I, VoIP

Ridgeland, SC · On-site

The Customer Experience Specialist, VoIP (Levels I & II) provides technical support for VoIP ... Tier 3 engineers and vendors, to resolve escalated issues Stay current on VoIP technologies ...

C Spire

CX Specialist I, VoIP

Mobile, AL · On-site

The Customer Experience Specialist, VoIP (Levels I & II) provides technical support for VoIP ... Tier 3 engineers and vendors, to resolve escalated issues Stay current on VoIP technologies ...

Cybertools

Tier 2 Technical support

Puyallup, WA · On-site

$30/hr

VoIP systems implementation and support. Email filtering, domain reputation monitoring, and ... Minimum of 4 years of Tier II experience within a Managed Service Provider (MSP) environment.

Cspire_telapex

CX Specialist I, VoIP

Ridgeland, SC · On-site

The Customer Experience Specialist, VoIP (Levels I & II) provides technical support for VoIP ... Tier 3 engineers and vendors, to resolve escalated issues Stay current on VoIP technologies ...

SofTec Solutions

Tier II Support

Englewood, CO · On-site

We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates must have the following experience: * MS Windows Support experience * MS Office Support experience

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Tier 2 Voip Support information

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How much do tier 2 voip support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for tier 2 voip support in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.12 per hour, depending on experience, location, and employer.

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Infographic showing various Tier 2 Voip Support job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,307 per year, or $21.3 per hour.

CX Specialist I, VoIP

Birmingham, AL • On-site

Cspire_telapex
See more jobs at Cspire_telapexexternal

Full-time

Medical, Retirement

Re-posted 15 days ago

Job description

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.

Summary:

Customer Inspired isn't our slogan - it's our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customers' lives. It's a challenging goal, but we have a winning team that is looking to grow.
The Customer Experience Specialist, VoIP (Levels I & II) provides technical support for VoIP services within the BroadWorks platform, Webex Calling, and related telephony systems. These roles require strong troubleshooting skills, excellent documentation, and a commitment to delivering high-quality support. Level II specialists additionally diagnose advanced, multi-layer VoIP issues, collaborate with engineering teams, analyze trends, and support complex escalations.

Responsibilities:

What You Will Do

In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.

Provide remote technical support for VoIP-related issues within BroadWorks, Webex Calling, and telephony systems
Troubleshoot VoIP issues across multiple layers, isolating customer-side vs. platform-side behavior
Document support tickets completely, maintaining thorough troubleshooting records
Follow up with customers to ensure issue resolution and satisfaction
Identify trends and recurring problem patterns, proposing solutions or service improvements
Collaborate with cross-functional teams, including Tier 3 engineers and vendors, to resolve escalated issues
Stay current on VoIP technologies, emerging trends, and best practices to enhance diagnostic capabilities
Perform additional duties as assigned

This position is an exceptional introduction to VoIP engineering and customer-focused technical operations, offering room to grow into advanced engineering, networking, or leadership roles. From Customer Experience Specialist, VoIP you will have a perfect springboard into all areas of C Spire and develop robust career skills.

Qualifications:

What You Will Bring

As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external customer experience. To support our Customer Experience team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.

For Specialist I, we require:

At least two years of customer service experience
Strong understanding of networking principles and protocols related to VoIP systems
Strong documentation skills and attention to detail
Ability to identify and analyze trends in recurring VoIP issues
Exceptional troubleshooting and problem-solving skills
Strong communication skills and customer service mindset
Associate's degree in networking, computer technology, or CCNA (preferred)

We will give special consideration to candidates who have:

Experience using diagnostic tools such as Wireshark
Experience supporting UCaaS, CPaaS, or SIP trunking environments
Previous work in telecom, managed services, or enterprise VoIP support
Advanced troubleshooting experience across routers, switches, firewalls, DHCP, DECT, SIP-to-analog hardware, or VoIP QoS

What You Will Gain

A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that's just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it.

For our full-time employees we offer:
Competitive Compensation Package
Blue Cross Blue Shield Health Insurance
401k Match
Tuition Assistance Programs
Complimentary Wireless Service & Device*
Teladoc Telemedicine
WellBeacon Wellness Program
Paid Talent Referral Opportunities

Physical Requirements / Working Conditions

Must be able to sit for long periods and use a computer keyboard and/or mouse while viewing a computer screen.

*Complimentary wireless service and device available to team members in our wireless footprint.

If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.

Apply