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Tier 2 System Administrator Jobs (NOW HIRING)

Leidos

SCCM/MECM System Administrator

Alexandria, VA

$73K - $132K/yr

The System Administrator will support operations across multiple enclaves, classifications, and ... Experience with Tier 2 system administration and/or Tier 3 engineering of Microsoft Endpoint ...

Leidos

SCCM/MECM System Administrator

Alexandria, VA · On-site

The System Administrator will support operations across multiple enclaves, classifications, and ... Experience with Tier 2 system administration and/or Tier 3 engineering of Microsoft Endpoint ...

Power3 Solutions

The Level 2 System Administrator (SA) must possess the following capabilities: -Provide support for implementation, troubleshooting and maintenance of IT systems -Provide Tier 1 (Help Desk) problem ...

Akina, Inc.

$160K - $190K/yr

The System Administrators must provide Storage Support - the sustainment of the entire storage ... Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and ...

StratasCorp

Tier II System Engineer

Chesapeake, VA · On-site

... • 2+ years providing operations and administration support of Windows-based IT systems and ... Azure Admin Associate (Desired) We use E-Verify to confirm the identity and employment eligibility ...

Leidos

PKI System Administrator

College Park, MD

$73K - $132K/yr

The System Administrator provides systems and software operations and maintenance support in a ... Experience with Tier 2 system/server administration * Experience supporting a broad range of ...

Leidos

PKI System Administrator

Temple Hills, MD

$73K - $132K/yr

The System Administrator provides systems and software operations and maintenance support in a ... Experience with Tier 2 system/server administration * Experience supporting a broad range of ...

Everwatch

System Administrator

Aurora, CO · On-site

$69.72 - $79.33/hr

... and Tier 2 capacity to help us maintain and enhance secure infrastructure environments supporting federal mission operations. As a system administrator on our project, you'll support the ...

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Tier 2 System Administrator information

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$41K

$88.9K

$137.5K

How much do tier 2 system administrator jobs pay per year?

As of Jun 17, 2026, the average yearly pay for tier 2 system administrator in the United States is $88,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Tier 2 System Administrators, and how can they be addressed?

Tier 2 System Administrators often encounter challenges such as troubleshooting complex technical issues that Tier 1 cannot resolve, managing escalated user tickets under tight deadlines, and balancing multiple priorities. These challenges can be addressed by developing strong diagnostic skills, maintaining clear documentation, and collaborating closely with both Tier 1 and Tier 3 teams. Regular training and staying updated on new technologies also help Tier 2 admins handle a wide range of issues more effectively and continue advancing in their careers.

What are the key skills and qualifications needed to thrive as a Tier 2 System Administrator, and why are they important?

To thrive as a Tier 2 System Administrator, you need a solid background in IT fundamentals, troubleshooting, and systems administration, usually supported by a relevant degree or certifications like CompTIA Network+ or Microsoft Certified: Windows Server. Familiarity with technical tools such as Active Directory, virtualization platforms, ticketing systems, and scripting languages is typically required. Strong problem-solving abilities, attention to detail, and effective communication skills help Tier 2 administrators excel when working with users and resolving escalated issues. These skills ensure efficient resolution of technical problems, minimize system downtime, and support overall organizational productivity.

What are Tier 2 System Administrators?

Tier 2 System Administrators are IT professionals responsible for handling more complex technical issues that cannot be resolved by Tier 1 support staff. They provide advanced troubleshooting, system maintenance, and support for hardware and software problems within an organization. Tier 2 admins often escalate particularly challenging issues to Tier 3 specialists, but they are expected to resolve most technical incidents efficiently. Their role is crucial for ensuring smooth IT operations and minimizing downtime for users.

What is the difference between Tier 2 System Administrator vs Tier 1 Support Technician?

AspectTier 2 System AdministratorTier 1 Support Technician
CredentialsIT certifications (e.g., CompTIA Network+, Microsoft Certified)Basic technical certifications or none required
Work EnvironmentData centers, enterprise networks, IT departmentsHelp desks, call centers, user support
ResponsibilitiesAdvanced troubleshooting, system maintenance, network configurationInitial user support, basic issue resolution, ticket logging

The main difference is that Tier 2 System Administrators handle more complex technical issues, perform system configurations, and maintain infrastructure, while Tier 1 Support Technicians focus on basic user support and initial troubleshooting. Tier 2 roles require more technical skills and certifications, often working in enterprise environments, whereas Tier 1 roles are more customer-facing and entry-level.

More about Tier 2 System Administrator jobs
What job categories do people searching Tier 2 System Administrator jobs look for? The top searched job categories for Tier 2 System Administrator jobs are:
Tier 2 System Administrator jobs near you
System Administrator

System Administrator

Business Management Associates, Inc.

Washington, DC • On-site

Full-time

Posted 11 days ago

Job description

Junior Systems Administrator / Tier 2 Support Technician
Job Summary
The Junior Systems Administrator / Tier 2 Support Technician provides hands-on technical support and system administration for enterprise Windows and Red Hat environments in regulated, mission-critical settings. This role supports federal, healthcare, pharmaceutical, and private-sector organizations by administering Active Directory, managing endpoint deployments, enforcing security controls, and resolving Tier 2/3 incidents. The position requires strong troubleshooting skills, experience with modern device management tools, and the ability to operate within SLA-driven service environments.
Key Responsibilities
  • Administer and maintain Active Directory user accounts, security groups, permissions, and authentication policies
  • Provide Tier 2 / Tier 3 technical support for Windows 10/11, Windows Server, and Red Hat systems
  • Deploy, reimage, and configure endpoints using SCCM, Intune, and PXE imaging
  • Perform system patching, OS upgrades, BIOS, and firmware updates
  • Configure and support Azure AD, Multi-Factor Authentication (MFA), PIV authentication, and BitLocker recovery
  • Monitor, manage, and resolve incidents using ServiceNow while meeting SLA requirements
  • Support Windows and macOS systems in regulated enterprise environments
  • Utilize PowerShell to manage user accounts, mailboxes, and permissions
  • Assist with endpoint security, asset management, and compliance controls
  • Mentor and support Tier 1 technicians as needed
  • Maintain technical documentation and follow federal IT best practices
Required Skills & Technologies
  • Windows Server, Windows 10/11
  • Active Directory, Azure AD
  • Red Hat Linux administration
  • SCCM, Intune, PXE Imaging
  • MFA, PIV, BitLocker
  • Patch Management & Endpoint Security
  • ServiceNow
  • PowerShell scripting
  • Tier 2 / Tier 3 Desktop & Systems Support
Education & Certifications
  • Bachelor's degree in Business Administration or related field
  • Associate degree in Mass Communications or related field
  • CompTIA A+
  • Microsoft Certified Database Administrator
  • CompTIA Security+ (expected)
Experience Level
6+ years of experience supporting enterprise IT environments across federal and commercial organizations.

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