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Tier 2 System Administrator Jobs (NOW HIRING)

Tulzi Technologies, LLC

System Administrator II Location: Annapolis Junction, MD and Bluffdale, UT System Administrator (SA ... Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and ...

TAP Engineering

System Administrator Level 2

Hanover, MD · On-site

$100K - $120K/yr

The System Administrator will provide both Tier 1 and Tier 2 support, troubleshoot complex system issues, and work closely with internal teams to maintain reliable and secure IT operations. This ...

Power3 Solutions

$95K - $129K/yr

Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and ... The Level 2 System Administrator (SA) shall possess the following capabilities: * Provide support ...

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Tier 2 System Administrator information

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$41K

$88.9K

$137.5K

How much do tier 2 system administrator jobs pay per year?

As of Jul 3, 2026, the average yearly pay for tier 2 system administrator in the United States is $88,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Tier 2 System Administrators, and how can they be addressed?

Tier 2 System Administrators often encounter challenges such as troubleshooting complex technical issues that Tier 1 cannot resolve, managing escalated user tickets under tight deadlines, and balancing multiple priorities. These challenges can be addressed by developing strong diagnostic skills, maintaining clear documentation, and collaborating closely with both Tier 1 and Tier 3 teams. Regular training and staying updated on new technologies also help Tier 2 admins handle a wide range of issues more effectively and continue advancing in their careers.

What are the key skills and qualifications needed to thrive as a Tier 2 System Administrator, and why are they important?

To thrive as a Tier 2 System Administrator, you need a solid background in IT fundamentals, troubleshooting, and systems administration, usually supported by a relevant degree or certifications like CompTIA Network+ or Microsoft Certified: Windows Server. Familiarity with technical tools such as Active Directory, virtualization platforms, ticketing systems, and scripting languages is typically required. Strong problem-solving abilities, attention to detail, and effective communication skills help Tier 2 administrators excel when working with users and resolving escalated issues. These skills ensure efficient resolution of technical problems, minimize system downtime, and support overall organizational productivity.

What are Tier 2 System Administrators?

Tier 2 System Administrators are IT professionals responsible for handling more complex technical issues that cannot be resolved by Tier 1 support staff. They provide advanced troubleshooting, system maintenance, and support for hardware and software problems within an organization. Tier 2 admins often escalate particularly challenging issues to Tier 3 specialists, but they are expected to resolve most technical incidents efficiently. Their role is crucial for ensuring smooth IT operations and minimizing downtime for users.

What is the difference between Tier 2 System Administrator vs Tier 1 Support Technician?

AspectTier 2 System AdministratorTier 1 Support Technician
CredentialsIT certifications (e.g., CompTIA Network+, Microsoft Certified)Basic technical certifications or none required
Work EnvironmentData centers, enterprise networks, IT departmentsHelp desks, call centers, user support
ResponsibilitiesAdvanced troubleshooting, system maintenance, network configurationInitial user support, basic issue resolution, ticket logging

The main difference is that Tier 2 System Administrators handle more complex technical issues, perform system configurations, and maintain infrastructure, while Tier 1 Support Technicians focus on basic user support and initial troubleshooting. Tier 2 roles require more technical skills and certifications, often working in enterprise environments, whereas Tier 1 roles are more customer-facing and entry-level.

More about Tier 2 System Administrator jobs
What job categories do people searching Tier 2 System Administrator jobs look for? The top searched job categories for Tier 2 System Administrator jobs are:
Tier 2 System Administrator jobs near you
Infographic showing various Tier 2 System Administrator job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $88,927 per year, or $42.8 per hour.
System Administrator 2

System Administrator 2

iNovex Information Systems

Annapolis, MD • On-site

$165K - $215K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

Job Brief
AI Importation
Job Description
RealmOne is the GOAT - where your career can reach the greatest heights!
RealmOne was built on the principle that people matter first and foremost. We believe in providing a strong work/life balance by investing in our employees and encouraging professional and personal growth. We do this by offering exceptional benefits, flexible schedules, and the tools necessary to achieve success through paid training, mentoring, and the opportunity to work alongside top-notch industry professionals.
Join us on this journey as we execute this mission-critical contract providing full life cycle software asset management support.
Your effort and expertise are crucial to the success and execution of this impactful mission. This opportunity supports a team of Application Engineers, Database Engineers, Information Systems Security Engineers, Network Engineers, Software Engineers, System Administrators, Systems Engineers, Technical Writers, by supporting the full life cycle of IT resources.
Job Description:
Provides support for implementation, troubleshooting and maintenance of information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
The Level 2 System Administrator shall possess the following capabilities:
  • Provide support for implementation, troubleshooting and maintenance of IT systems.
  • Provide configuration management, implementation, and sustainment of compliance with applicable system security controls.
  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Implement IAVA security patches and insure patch status is recorded in appropriate systems of record.
  • Provide support for the escalation and communication of status to agency management and internal customers.
  • Optimize system operations and resource utilization, and perform system capacity analysis and planning.
  • Provide in-depth experience in trouble-shooting IT systems.
  • Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
  • Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
  • Configure and manage UNIX, Linux and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
  • Communicate and coordinate with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes as part of the Change and Configuration Management Process.
  • Support the ISO by completing required milestones of Plan of Action & Milestones (POA&M)as directed and coordinate completion status with the ISSO to reflect status within the Source System of Record for Security Authorizations.
  • Ensure IT Assets remain compliant with Identity & Access Control Management (ICAM) policy.
  • Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.

Qualifications:
  • Bachelor's degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelor's degree.
  • Ten (10) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required.
  • Four (4) years of experience with Service Management (ITSM) is required.
  • One (1) year experience integrating ServiceNow with other applications is required.

Certifications Required:
  • Requires DoD 8570 compliance Information Assurance Technical (IAT) Level II certification.

Position requires active Security Clearance with appropriate Polygraph
Pay Range: 165,000-215,000
The RealmOne pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Our approach to crafting offers considers various factors to establish an equitable and competitive compensation package. These considerations include, but are not limited to, the extent and intricacy of the role's responsibilities, the candidate's educational background, their work experience, and the specific competencies crucial for success in the role.
RealmOne Benefits:
  • Healthcare Coverage + Insurance: Medical: Three (3) rich healthcare options through CareFirst with 100% or majority company-paid premiums. Tax-advantaged health savings account available with generous employer contribution. Dental + Vision: 100% employer-paid for employees and family with buy-up option available.
  • Retirement + Savings: 401K - 10% TOTAL CONTRIBUTION - 5% safe harbor - 5% annual profit share. Immediate vested, no match required!
  • Paid Time Off + More: 4 weeks starting PTO - 11 federal holidays + 2 floating holidays - Paid hours for company-required training.
  • Career Growth + Development: Access to FREE 24/7 learning via Udemy - Opportunities to participate in tech councils, industry initiatives, etc. - $7,500 annual Educational & Professional Development Assistance.
  • MORE BENEFITS...FOR EVERY LIFESTYLE! - Paid parental leave - Adoption assistance - Annual swag drops - Flexible work schedules - -Generous referral bonus program - Employee appreciation + family-friendly corporate events ...and much more.

ABOUT US
  • RealmOne is a mid-sized science and technology company dedicated to solving our customers' toughest mission challenges.
  • Headquartered in Columbia, MD., RealmOne supplies advanced cybersecurity, data science and software engineering services and products to customers in the Government and commercial sectors.
  • RealmOne delivers encompassing mission assurance and critical systems support to government customers across various U.S. locations to include Colorado, Georgia, Hawaii, Texas, Utah, and Virginia.
  • RealmOne has earned numerous awards, including being named a Top Workplace by the Baltimore Sun. With more than 30+ active contracts, 12 of which are prime, RealmOne stands as a premier innovator supporting the Government and Department of Defense, with team members located nationwide.

Disclaimer: Benefits packages offered by RealmOne are subject to variation and may differ based on work location, clearance level, and other eligibility criteria. Specific eligibility, availability, and scope of benefits are not guaranteed, may differ from those generally described, and remain subject to modification at the sole discretion of the company.

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