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Tier 2 System Administrator Jobs (NOW HIRING)

The Birchmere Group

The Level 2 System Administrator shall possess the following capabilities: * Provide support for ... * Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and ...

Prosync

System Administrator II

Annapolis Junction, MD · On-site

Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and ... The Level 2 System Administrator (SA) shall possess the following capabilities: * Provide support ...

Prosync

System Administrator II

Annapolis Junction, MD · On-site

Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and ... The Level 2 System Administrator (SA) shall possess the following capabilities: * Provide support ...

Prosync

System Administrator II

Annapolis Junction, MD · On-site

Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and ... The Level 2 System Administrator (SA) shall possess the following capabilities: * Provide support ...

Synergy ECP LLC

System Administrator 2

Columbia, MD

Description System Administrator Level 2 Provides support for implementation, troubleshooting and ... Provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and ...

SW Complete

System Administrator 2

Columbia, MD · On-site

Provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and ... Requirements The Level 2 System Administrator shall possess the following capabilities: * Provide ...

EMTAK LLC

System Administrator Level 2 Location: Onsite Clearance: Active TS/SCI with Polygraph Experience ... Deliver Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and ...

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Tier 2 System Administrator information

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$137.5K

How much do tier 2 system administrator jobs pay per year?

As of Jun 10, 2026, the average yearly pay for tier 2 system administrator in the United States is $88,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Tier 2 System Administrators, and how can they be addressed?

Tier 2 System Administrators often encounter challenges such as troubleshooting complex technical issues that Tier 1 cannot resolve, managing escalated user tickets under tight deadlines, and balancing multiple priorities. These challenges can be addressed by developing strong diagnostic skills, maintaining clear documentation, and collaborating closely with both Tier 1 and Tier 3 teams. Regular training and staying updated on new technologies also help Tier 2 admins handle a wide range of issues more effectively and continue advancing in their careers.

What are the key skills and qualifications needed to thrive as a Tier 2 System Administrator, and why are they important?

To thrive as a Tier 2 System Administrator, you need a solid background in IT fundamentals, troubleshooting, and systems administration, usually supported by a relevant degree or certifications like CompTIA Network+ or Microsoft Certified: Windows Server. Familiarity with technical tools such as Active Directory, virtualization platforms, ticketing systems, and scripting languages is typically required. Strong problem-solving abilities, attention to detail, and effective communication skills help Tier 2 administrators excel when working with users and resolving escalated issues. These skills ensure efficient resolution of technical problems, minimize system downtime, and support overall organizational productivity.

What are Tier 2 System Administrators?

Tier 2 System Administrators are IT professionals responsible for handling more complex technical issues that cannot be resolved by Tier 1 support staff. They provide advanced troubleshooting, system maintenance, and support for hardware and software problems within an organization. Tier 2 admins often escalate particularly challenging issues to Tier 3 specialists, but they are expected to resolve most technical incidents efficiently. Their role is crucial for ensuring smooth IT operations and minimizing downtime for users.

What is the difference between Tier 2 System Administrator vs Tier 1 Support Technician?

AspectTier 2 System AdministratorTier 1 Support Technician
CredentialsIT certifications (e.g., CompTIA Network+, Microsoft Certified)Basic technical certifications or none required
Work EnvironmentData centers, enterprise networks, IT departmentsHelp desks, call centers, user support
ResponsibilitiesAdvanced troubleshooting, system maintenance, network configurationInitial user support, basic issue resolution, ticket logging

The main difference is that Tier 2 System Administrators handle more complex technical issues, perform system configurations, and maintain infrastructure, while Tier 1 Support Technicians focus on basic user support and initial troubleshooting. Tier 2 roles require more technical skills and certifications, often working in enterprise environments, whereas Tier 1 roles are more customer-facing and entry-level.

More about Tier 2 System Administrator jobs
What job categories do people searching Tier 2 System Administrator jobs look for? The top searched job categories for Tier 2 System Administrator jobs are:
Tier 2 System Administrator jobs near you
Tier 2 IT Systems Administrator

Tier 2 IT Systems Administrator

Gov Solutions Group

Charleston, SC

Full-time

Retirement, PTO

Posted 5 days ago

Job description

GovSG is searching for our next great tier 2 IT System Administrator with a Secret clearance to add to the stellar onsite support team in North Charleston, SC. This full-time position supports NAVWAR’s Naval Information Warfare Center (NIWC) Atlantic Research, Development, Test amp; Evaluation (RDT amp;E) network as a Tier 2 system administrator providing advanced desktop and systems support for both network-connected and standalone laboratory environments in various locations.
This position supports Windows domain administration, virtual machine deployments, endpoint infrastructure, STIG implementation, and continuous monitoring activities within secure DoD lab environments. The Tier 2 system administrator serves as an escalation point beyond Tier 1 and works closely with engineers and cybersecurity personnel to ensure operational reliability and compliance.
This position is on-site in Charleston, SC.
Responsibilities:
This position is responsible for systems infrastructure including engineering, implementation and integration, and technical services and support. Designs, implements, installs, maintains, and administers infrastructures including hardware, software, and various configurations. Monitors overall performance to proactively identify potential issues and tune appropriately. Performs root cause analysis on failed components and implements corrective measures. Works with others to establish and improve processes and procedures. Performs other duties as assigned.
Systems amp; Desktop Administration
  • Assists in the management of Windows domain environments
  • Supports desktop operations and troubleshooting in RDT amp;E lab environments
  • Performs virtual machine builds and deployments in support of system integration
  • Installs, configures, and maintains external workstation hardware and authorized software
  • Performs server/workstation installations and technology refreshesTroubleshoots, diagnoses and resolves hardware and software issues
  • Performs scheduled system upgrades
Infrastructure amp; Endpoint Support
  • Maintains IT infrastructure end-point devices including:
    • Workstations and laptops
    • Printers
    • Desk and mobile phones
    • Audio/visual equipment
  • Maintains end-point data backups and ensures data integrity
  • Participates in the patch management process
  • Supports configuration management amp; change management activities and documentation
Cybersecurity amp; Compliance Support
  • Supports tracking and implementation of DISA Security Technical Implementation Guidelines (STIGs)
  • Assists in RMF artifact development and continuous monitoring activities
  • Ensures systems align with DoD cybersecurity standards
Collaboration amp; Documentation
  • Works with a team supporting network-connected and standalone RDT amp;E laboratories
  • Creates and maintains technical documentation
  • Leads and assists with projects as needed
  • Utilize multiple support tools and systems, including:
    • MS Teams
    • ServiceNow
    • Active Directory
    • Microsoft Configuration Manager
Required Qualifications:
  • Active DoD Secret Clearance required
  • Typical education: Bachelor’s degree in a business or technical field
  • Have 10 or more years professional experience in computer systems analysis
  • Experience supporting Windows domain environments
  • Experience with virtual machine builds and deployments
  • Experience with system patching and configuration management
  • Familiarity with DISA STIG implementation and DoD cybersecurity practices
  • Excellent troubleshooting and solution development skills
  • Professional customer service attitude
  • Ability to work independently and as part of a team
Position Desired:
  • Windows 11 (Udemy or equivalent)
  • Red Hat Linux System Administration (Udemy or equivalent)
  • Mac OS Jamf (Udemy or equivalent)
  • DCWF Windows System Administrator – Cyber Exchange/JKO (DISA-US1379)
  • Microsoft Certified IT Professional is a plus
Why You’ll Want to Work at GovSG:
  • Competitive pay and benefits, including PTO and company matched 401k
  • Development opportunities through comprehensive training suite
  • Ability to make an impact supporting the warfighter
  • Opportunities to engage with the community through volunteering
  • The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
GovSG is an Equal Opportunity Employer, including Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, pregnancy, sex, sexual orientation, national origin, genetic information, physical or mental disability, military service, protected veteran status, or any other characteristic protected by applicable federal, state and local law. Know your Rights: If you would like more information, please visit www.eeoc.gov/poster.
GovSG participates in E-Verify.

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