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Tier 2 Support Jobs in Alabama (NOW HIRING)

DCH Health System

Desktop Support Technician II

Tuscaloosa, AL · On-site

$18.75 - $24/hr

Overview The Desktop Support Technician II role functions at an ITIL Tier 2 support level - which is the first escalation point after the IT Help Desk attempts to resolve a problem. Desktop Support ...

DCH Health System

Desktop Support Technician II

Tuscaloosa, AL · On-site

$18.75 - $24/hr

Overview The Desktop Support Technician II role functions at an ITIL Tier 2 support level - which is the first escalation point after the IT Help Desk attempts to resolve a problem. Desktop Support ...

DCH Health System

Desktop Support Technician II

Tuscaloosa, AL · On-site

$18.75 - $24/hr

Overview The Desktop Support Technician II role functions at an ITIL Tier 2 support level - which is the first escalation point after the IT Help Desk attempts to resolve a problem. Desktop Support ...

DCH Health System

Desktop Support Technician II

Tuscaloosa, AL · On-site

$18.75 - $24/hr

Overview The Desktop Support Technician II role functions at an ITIL Tier 2 support level - which is the first escalation point after the IT Help Desk attempts to resolve a problem. Desktop Support ...

ALTEN Technology USA

IT Support Analyst

Mobile, AL

We are seeking an experienced IT Support Analyst with a strong background in Tier 2/3 support, ITSM processes, and ServiceNow. The ideal candidate will have at least three years of experience ...

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

In this role, you'll provide crucial Tier II and III support for the Enterprise Logistics Readiness Portfolio, encompassing the Cargo and Personnel Movement (CPM) Systems, ensuring seamless ...

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How much do tier 2 support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for tier 2 support in Alabama is $23.61, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $25.72 per hour, depending on experience, location, and employer.

What is a Tier 2 Support?

A Tier 2 Support job involves handling more complex technical issues that Tier 1 support cannot resolve. Tier 2 support professionals analyze problems, troubleshoot system or software issues, and provide solutions to customers or end users. They may also escalate unresolved issues to Tier 3 or specialized teams. This role typically requires a deeper understanding of the company's products, services, and technical environments. Excellent problem-solving and communication skills are essential for success in this position.

What are the key skills and qualifications needed to thrive in Tier 2 Support?

To thrive as a Tier 2 Support professional, you need in-depth troubleshooting abilities, technical knowledge in IT systems, and experience in resolving complex customer issues, often with an associate’s or bachelor’s degree in a related field. Familiarity with ticketing systems (like Jira or ServiceNow), remote desktop tools, and certifications such as CompTIA A+ or Microsoft MCP are highly valuable. Strong analytical thinking, effective communication, and patience under pressure set standout candidates apart. These skills are essential for diagnosing technical problems efficiently, providing quality service to users, and supporting continuous IT operations.

What are the common challenges faced by Tier 2 Support professionals and how are they addressed?

Tier 2 Support professionals often encounter challenges such as resolving escalated technical issues that require deeper analysis, maintaining clear communication with both end-users and technical teams, and managing multiple support requests simultaneously. These challenges are typically addressed by utilizing advanced diagnostic tools, collaborating closely with Tier 1 and Tier 3 teams, and prioritizing workload based on urgency and impact. Employers often provide ongoing technical training and clear escalation pathways to help Tier 2 staff succeed. Working in this role helps you further develop your problem-solving skills and prepares you for advancement to more senior technical or supervisory positions.

What are popular job titles related to Tier 2 Support jobs in Alabama?

For Tier 2 Support jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Tier 2 Support jobs in Alabama look for?

The top searched job categories for Tier 2 Support jobs in Alabama are:

Tier 2 Support jobs near you
Infographic showing various Tier 2 Support job openings in Alabama as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $49,107 per year, or $23.6 per hour.

Systems Administrator Tier 2 - 2nd Shift

Dataperk LLC

Birmingham, AL • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Description

DataPerk is a leading IT Managed Service Provider offering a wide range of both standalone and packaged services tailored for businesses in almost every industry. Our mission is to deliver secure, scalable technology solutions efficiently and timely, guided by our core values of excellence, integrity, partnership, and innovation. We are seeking a motivated and skilled Systems Administrator Tier 2 to join our growing team and contribute to our vision. The work hours for this new role are from 1:00 PM - 10:00 PM. Apply today and start your career at DataPerk!


Essential Duties and Responsibilities:

Basic Networking:

Understand physical network infrastructure and perform cable troubleshooting.

Identify and explain differences between various types of switches (managed, non-managed, layer 2/3, etc.).

Demonstrate knowledge of DHCP and DNS, including their roles in network troubleshooting.

Configure DHCP and DNS on Windows Server, Fortigate, Cisco, and Meraki.

Navigate Fortinet OS, perform firmware upgrades, and troubleshoot SSL-VPN and client configurations.

Navigate Meraki controller, troubleshoot SSL-VPN, and manage client configurations.

Navigate Unifi controller for wireless setup and troubleshooting.

Test and troubleshoot network faults.

Create and review work instructions.

Cabling:

Identify various cabling types (Fiber, Cat5-Cat7).

Recognize basic tools and hardware for cabling (plates, biscuits, fish poles, etc.).

Terminate Copper Cabling (Jack and RJ45).

Server Administration:

Navigate Windows Server OS and demonstrate knowledge of server roles.

Troubleshoot Windows Server domains.

Understand server backups (Altaro), both local and remote.

Manage file sharing, drive mapping, and server/client relationships.

Configure and deploy UPS (PowerChute).

Configure and deploy NAS (PowerChute).

Security:

Install and troubleshoot ESET, Cisco Umbrella, and Sentinel One.

Review spam emails and perform PC virus cleanup.

Service Management:

Navigate Ninja One platform, install agents, and review managed devices.

Provide Microsoft service support and engage their support structure.

Coordinate with first- and third-party software vendors as needed.

Complete managed service sheets and reviews.

Perform on-call duties as required.

Tier 2 Technician Server Responsibilities:

Install, configure, and troubleshoot Windows virtual server environments and Hyper-V Hosts.

Manage Azure servers and services.

Configure, maintain, and troubleshoot Windows domain environments.

Utilize PowerShell and scripting for automation.

Proficiently handle storage technologies (RAID configurations, SAN, NAS).

Implement backup solutions and disaster recovery procedures.

Add/Remove roles from Windows Server and manage enterprise software installations.

Assist with complex server environments and projects.

Intermediate Server Engineering capabilities.


We encourage all qualified candidates to apply and look forward to welcoming a new member to our team! We have an excellent benefits package that includes BCBS Health, Dental and Vision Plans. We provide company sponsored Short Term Disability, Long Term Disability and a Life Insurnace Plan. We also have a Simple IRA plan with a percentage of company matching. Our paid PTO and Holidays are a welcome reprieve for all of our employees.


Requirements

 Education:

  • Bachelor's degree in a relevant field or equivalent experience.

Certifications:

  • Must possess two or more of the following:  
    • Microsoft 365 Certified: Fund amentals (MS-900)
    • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)
    • Microsoft Certified: Azure Fundamentals (AZ-900)
    • CompTIA A+ / Network+ / Security+
    • Cisco Certified Support Technician (Cybersecurity and/or Networking)
    • Fortinet NSE 1-3
  • Plus two or more from the following:  
    • Microsoft Certified: Azure Administrator Associate
    • Microsoft Certified: Azure Security Engineer Associate
    • Microsoft Certified: Windows Server Administration Fundamentals
    • CompTIA Server+
    • CompTIA Security+
    • Certified Ethical Hacker
    • VMware Certified Professional (VCP)
    • Red Hat Certified Engineer (RHCE)
    • Cisco Certified Network Associate (CCNA)
    • Associate in computer science or comparable experience

Apply