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Tier 2 Help Desk Support Jobs (NOW HIRING)

Ábaco Strategy

Tier 1, 2 and 3 Help Desk Support

Fairfax, VA · On-site

$21 - $28.50/hr

... level I & II IT Help Desk support to end users in a micro processor-based networked environment. Tier 2: 3-5 years of experience in the aforementioned. Tier 3: 6+ years of experience in the ...

Synergy ECP

Help Desk Specialist

Columbia, MD · On-site

Provides 24x7 Help Desk support as defined by first response/Tier 2 support. Provides phone and in-person support to users in the areas of e-mail, LAN/WAN, directories, standard desktop images and ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Reston, VA · On-site

$21.25 - $29.25/hr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... of help desk support experience • Bachelor's degree in Computer Science, Engineering, or a ...

NexForm, Inc.

Help Desk Support Specailist

Big Rapids, MI · On-site

$65K - $80K/hr

Associate degree in Information Technology, Computer Science, or related field preferred * 2-5 ... We design and produce lightweight, durable components for leading OEMs and Tier-1 suppliers, with ...

Integrated Resources INC

Help Desk Support

Clinton, MS

$17.25 - $23.50/hr

Provide advanced technical troubleshooting and analysis methods to assist Tier I personnel solve ... Qualifications Bachelor's degree from a four-year college or university preferred. 2+ years ...

Makpar

Junior Help Desk Support Agent (Bilingual-Spanish)

$17.50 - $22.25/hr

The Tier 1 Help Desk Support Team serves as the first point of contact for end users requiring ... Tier 2/3 support teams as needed. * Maintain compliance with Service Level Agreements (SLAs ...

Apogee Solutions

Help Desk Support Technician

Suffolk, VA · On-site

$30 - $35/hr

The Help Desk Support Technician is responsible for providing basic technical support for JEDD ... Demonstrated success in two of the following areas: * Experience and ability to perform information ...

AXIS Management Group, LLC

Be Seen First

IT Help Desk Technician

Arlington, VA · On-site

$58K - $70K/yr

We are seeking a Tier 2 IT Help Desk Technician to provide on-site technical support for a Federal Government client in Arlington, VA. This role will support end users with IT hardware, software ...

iSpace, Inc

Help Desk Engineer Tier 2

Nashville, TN · On-site

Title: Tier 2 Service Desk Engineer Location: Nashville, TN Type: 06 - 12 plus months contract ... What You ll Do: We will expect you to provide technical support to customers through all ...

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Tier 2 Help Desk Support information

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How much do tier 2 help desk support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for tier 2 help desk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Tier 2 Help Desk Support?

Tier 2 Help Desk Support specialists are IT professionals who handle more complex technical issues that cannot be resolved by Tier 1 support. They possess a higher level of technical expertise and are responsible for troubleshooting, diagnosing, and resolving advanced hardware, software, and network problems. Tier 2 specialists may also escalate issues to Tier 3 or other specialized teams if necessary. They often interact directly with end users, providing in-depth support and ensuring timely resolution of technical incidents.

What are the key skills and qualifications needed to thrive as a Tier 2 Help Desk Support?

To thrive as a Tier 2 Help Desk Support, you need strong troubleshooting skills, in-depth technical knowledge of operating systems and networks, and experience with IT support processes, often backed by an associate's degree or relevant certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and diagnostic utilities is typically required. Exceptional communication, patience, and problem-solving abilities help you interact effectively with users and collaborate with other IT professionals. These skills ensure timely and accurate resolution of complex technical issues, leading to improved user satisfaction and efficient IT operations.

What are some common challenges faced by Tier 2 Help Desk Support professionals and how can they be addressed?

Tier 2 Help Desk Support professionals frequently encounter complex technical issues that require in-depth troubleshooting beyond the scope of Tier 1 support. A common challenge is balancing the need for timely resolution with the thorough investigation required for more advanced problems. Effective communication with both end-users and escalation teams is essential, as is staying updated on new technologies and internal systems. Building strong documentation habits and leveraging team knowledge bases can help address these challenges and improve overall efficiency.

What is the difference between Tier 2 Help Desk Support vs Tier 1 Help Desk Support?

AspectTier 2 Help Desk SupportTier 1 Help Desk Support
CredentialsBasic certifications like CompTIA A+ often requiredEntry-level certifications or none typically required
Work EnvironmentHandles more complex technical issues, often remotely or on-siteHandles initial customer inquiries, basic troubleshooting
ResponsibilitiesDiagnoses and resolves advanced technical problems, escalates issuesProvides basic support, gathers information, and routes tickets
Common UsageUsed in IT support teams for escalated issuesFirst point of contact for end-users

In summary, Tier 2 Help Desk Support handles more complex technical issues requiring specialized knowledge, while Tier 1 Support focuses on basic troubleshooting and customer service. Both roles are essential in IT support hierarchies, with Tier 2 providing escalation support for Tier 1.

What cities are hiring for Tier 2 Help Desk Support jobs?

Cities with the most Tier 2 Help Desk Support job openings:

What are popular job titles related to Tier 2 Help Desk Support jobs?

For Tier 2 Help Desk Support jobs, the most frequently searched job titles are:

Tier 2 Help Desk Support jobs near you
Infographic showing various Tier 2 Help Desk Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Tier 1, 2 and 3 Help Desk Support

Fairfax, VA • On-site

Ábaco Strategy
See more jobs at Ábaco Strategyexternal

$21 - $28.50/hr

Full-time

Re-posted 20 days ago

Job description

Company Description

Abaco Strategy is a certified Virginia Minority-Owned and Woman-Owned for-profit business, based out of Leesburg, Virginia's HUBZone.
We specialize in Process Improvement, IT Service Management, CMMI, PMBOK, Program/Project Management, IT Governance, Risk Management and Compliance (GRC).
We partner with our commercial and government customers to assess their organizational capabilities and help them improve the process, quality and performance of their organizations.
Abaco's experienced personnel is certified in ITIL v3, ISO 9001, ISO 20000-1, ISO/IEC 27001, CMMI v1.3 and other relevant continual improvement models.
Our consultants have proven experience implementing continuous improvement frameworks that enhance organizational maturity and process capabilities.


Job Description

General Information
Location: Fort Belvoir
Industry: Information Technology
Required degree: 4 year degree
Minimum Requirements:
An active Top Secret Clearance w/ SCI is required.
A Security+ OR CASP certification is required.
Bachelor's degree in Computer Science, Information Technology, Cyber Security or related fields is "highly desirable."
Tier 1: 1-3 years of industry experience in providing level I & II IT Help Desk support to end users in a micro processor-based networked environment.
Tier 2: 3-5 years of experience in the aforementioned.
Tier 3: 6+ years of experience in the aforementioned.
Demonstrated experience in interacting with senior analysts and engineers to identify and resolve core problems.
Knowledge of various desktop and notebook applications including Windows 7. MS Office 2007/2010, Adobe Pro, WebEx, and Remedy ticketing system
Experience in providing remote technical assistance
Customer-centric and able to handle requests in a timely manner
Excellent oral/written communications skills
Willingness to work in a collaborative team-oriented environment
Abaco is an EOE/Affirmative Action Employer. We understand the value of diversity and its impact on a high performance culture. Prospective employees will receive consideration without discrimination because of race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. We are a military friendly organization and veterans are encouraged to apply. Federal law requires all employers to verify the identity and eligibility of all persons hired to work in the United States.
As a HUBZone certified company, we encourage applicants who live in HUBZones, as designated by the Small Business Administration (SBA). For more information visit http://map.sba.gov/hubzone/maps/ .
Thank you for considering us for employment.

For more information about us please visit: www.AbacoStrategy.com

Qualifications

IT Help Desk, IT Support

Additional Information

An active Top Secret Clearance w/ SCI is required.

A Security+ OR CASP certification is required.

Apply