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Tier 2 Helpdesk Technician Jobs (NOW HIRING)

Yulista

Tier 2 Helpdesk Lead

Washington, DC · On-site

The Tier 2 Helpdesk Lead will provide leadership and technical support for the USAidam Helpdesk, serving as the primary escalation point for Identity and Access Management (IdAM) issues that cannot ...

Yulista Holding, LLC

Tier 2 Helpdesk Lead

Washington, DC · On-site

$85 - $115/hr

The Tier 2 Helpdesk Lead will provide leadership and technical support for the USAidam Helpdesk, serving as the primary escalation point for Identity and Access Management (IdAM) issues that cannot ...

CGI Inc.

Tier 2 Helpdesk Lead

Fairfax, VA · On-site

Tier 2 Helpdesk Lead Category: Service Desk / End User Services Main location: United States, Virginia, Fairfax Position ID:J0826-0116 Employment Type: Full Time U.S. - CGI Federal - Making a real ...

CRI

Tier II Helpdesk Specialist

Alexandria, VA · On-site

The Tier-2 Helpdesk Specialist candidate will provide operations center support to a number of ... Tier I technician and how long the technician has been working with the particular customer.

CRI

Tier II Helpdesk Specialist

Alexandria, VA · On-site

TheTier-2 Helpdesk Specialistcandidate will provide operations center support to a number of ... Tier I technician and how long the technician has been working with the particular customer.

One Federal Solution

$90 - $120/hr

The successful candidate will provide Tier 2 Helpdesk support for Momentum (UFMS) and FIRST financial management applications, serving as a functional expert responsible for troubleshooting complex ...

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Tier 2 Helpdesk Technician information

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$12

$23

$33

How much do tier 2 helpdesk technician jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for tier 2 helpdesk technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Tier 2 Helpdesk technician?

Tier 2 Helpdesk Technicians are IT support professionals who handle more complex technical issues that cannot be resolved by Tier 1 support staff. They typically deal with problems related to software, hardware, and network systems, requiring deeper technical knowledge and troubleshooting skills. Tier 2 technicians may also escalate unresolved issues to higher-level support teams and assist with implementing solutions, documenting processes, and training end-users. Their role is critical in ensuring efficient IT operations and minimizing downtime for users.

How does a Tier 2 Helpdesk technician typically interact with other IT teams and escalate complex issues?

As a Tier 2 Helpdesk Technician, you will regularly collaborate with Tier 1 support staff to receive escalated tickets that require deeper technical expertise. When you encounter particularly complex or unresolved issues, you work closely with Tier 3 technicians or specialized IT teams, such as network or security engineers, to escalate and resolve those problems efficiently. This role emphasizes clear documentation, effective communication, and teamwork to ensure seamless support for end-users while also providing opportunities to learn from higher-level technical staff and grow your skills.

What are the key skills and qualifications needed to thrive as a Tier 2 Helpdesk technician, and why are they important?

To thrive as a Tier 2 Helpdesk Technician, you need advanced troubleshooting skills, strong knowledge of operating systems and networking, and typically a relevant associate’s degree or certifications like CompTIA A+ or Network+. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and diagnostic utilities is commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and collaborate with IT teams. These skills ensure timely resolution of complex technical issues and maintain high levels of user satisfaction and system reliability.

What is the difference between Tier 2 Helpdesk Technician vs Tier 1 Helpdesk Technician?

AspectTier 2 Helpdesk TechnicianTier 1 Helpdesk Technician
CredentialsBasic certifications (e.g., CompTIA A+), technical knowledgeEntry-level certifications, foundational skills
Work EnvironmentHandles escalated issues, more complex troubleshootingInitial contact, basic support, ticket logging
ResponsibilitiesDiagnoses advanced problems, escalates unresolved issuesResponds to common questions, performs basic troubleshooting

In summary, Tier 2 Helpdesk Technicians handle more complex technical issues and escalate unresolved problems, whereas Tier 1 Helpdesk Technicians focus on initial support and basic troubleshooting. Both roles require relevant certifications and are essential in a support team.

What cities are hiring for Tier 2 Helpdesk Technician jobs?

Cities with the most Tier 2 Helpdesk Technician job openings:

What states have the most Tier 2 Helpdesk Technician jobs?

States with the most job openings for Tier 2 Helpdesk Technician jobs include:

Tier 2 Helpdesk Technician jobs near you
Infographic showing various Tier 2 Helpdesk Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 3% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Technical Support (Tier 2 Helpdesk Technician)

SECUREAPP

Plano, TX • On-site

$25/hr

Other

Re-posted yesterday

Job description

Job Title: IT Technical Support (Tier 2 Helpdesk Technician)

Location: Plano, TX 75023

Contract Duration: 1 Year

Pay Rate: $25/hour

Overview:

We re hiring a Tier 2 IT Helpdesk Technician with 5+ years of experience to support enterprise users and ensure seamless IT operations. This role focuses on troubleshooting issues in Microsoft Active Directory and Windows environments, providing timely, professional, and customer-oriented technical assistance.

Key Responsibilities:

Provide Tier 2 support for laptops, desktops, mobile devices, and peripherals.

Troubleshoot Active Directory issues (accounts, GPOs, permissions, login errors).

Support Microsoft Office suite and collaboration tools.

Handle escalations from Tier 1 and coordinate with Tier 3/infrastructure teams.

Manage onboarding/offboarding, system access, and VIP/executive support.

Use ticketing tools like Zendesk or ServiceNow to track and resolve issues.

Perform patching, software deployment, and system maintenance.

Recommend improvements and ensure compliance with IT policies.

Qualifications:

Bachelor s degree in IT, Computer Science, or related field.

5+ years in IT support within a corporate environment.

Expertise with Active Directory, GPOs, DNS, DHCP, and Windows 10/11.

Skilled with remote tools (SCCM, RDP) and Microsoft Office apps.

Excellent communication and multitasking skills.

Preferred certifications: CompTIA A+/Network+, Microsoft MCP/MCSA.

Plus: experience with VDI, MacOS, PowerShell scripting, MDM, WDS, and ITIL.

Apply