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Tier 2 Helpdesk Technician Jobs (NOW HIRING)

i-Tech Support

Helpdesk Technician Level 2

Orlando, FL · Remote

$18.75 - $25.25/hr

Helpdesk Technician Level 2 Position Type: Regular Full-Time Salaried Employee Location: Must be ... As a Tier 2 Helpdesk Support professional, your primary responsibility is to provide technical ...

i-Tech Support

Helpdesk Technician Level 2

Orlando, FL · On-site

$18.75 - $25.25/hr

Helpdesk Technician Level 2 Position Type: Regular Full-Time Salaried Employee Location: Must be ... As a Tier 2 Helpdesk Support professional, your primary responsibility is to provide technical ...

i-Tech Support, Inc.

Helpdesk Technician Level 2

Orlando, FL · On-site

$18.75 - $25.25/hr

Job Summary : i-Tech Support, Inc. is seeking a Tier 2 Helpdesk Technician to provide technical expertise and advanced troubleshooting for complex software, hardware, or network-related issues. The ...

Eliassen Group

Tier II Helpdesk Specialist

Denver, CO · Remote

$18 - $22.50/hr

On-site 5 days/week in Overland Park, KS Our client seeks a Tier II Helpdesk Specialist to provide onsite technical support for desktops, laptops, printers, peripherals, and core applications. The ...

Quantum Space

Tier 2 IT Helpdesk Technician

Rockville, MD · On-site

$29 - $40/hr

Who We're Looking For We are seeking a Tier 2 IT Helpdesk Technician to provide second-level support and technical troubleshooting across the organization. In this role, you will work closely with ...

i-Tech Support

Helpdesk Technician Level 3

Ocoee, FL

$17.50 - $23.75/hr

Helpdesk Technician Level 3 Position Type: Regular Full-Time Salaried Employee Location: Must be ... Working closely with Tier 1 and Tier 2 staff, system administrators, and other IT teams, you drive ...

i-Tech Support

NY · On-site

$70 - $90/hr

Helpdesk Technician Level 3 Position Type: Regular Full-Time Salaried Employee Location: Must be ... Working closely with Tier 1 and Tier 2 staff, system administrators, and other IT teams, you drive ...

i-Tech Support

Helpdesk Technician Level 3

Ocoee, FL · On-site

$17.50 - $23.75/hr

Helpdesk Technician Level 3 Position Type: Regular Full-Time Salaried Employee Location: Must be ... Working closely with Tier 1 and Tier 2 staff, system administrators, and other IT teams, you drive ...

Adna Technologies

Level II Helpdesk Technician

Lansing, MI · On-site

$20.25 - $27.25/hr

... help businesses stay connected in everypossible sense. So,Whatdoes a Level 2 Support Technician Do? Responsible for remotely managing andmaintainingour end client's networks, proactive management of ...

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Tier 2 Helpdesk Technician information

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How much do tier 2 helpdesk technician jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for tier 2 helpdesk technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Tier 2 Helpdesk technician?

Tier 2 Helpdesk Technicians are IT support professionals who handle more complex technical issues that cannot be resolved by Tier 1 support staff. They typically deal with problems related to software, hardware, and network systems, requiring deeper technical knowledge and troubleshooting skills. Tier 2 technicians may also escalate unresolved issues to higher-level support teams and assist with implementing solutions, documenting processes, and training end-users. Their role is critical in ensuring efficient IT operations and minimizing downtime for users.

How does a Tier 2 Helpdesk technician typically interact with other IT teams and escalate complex issues?

As a Tier 2 Helpdesk Technician, you will regularly collaborate with Tier 1 support staff to receive escalated tickets that require deeper technical expertise. When you encounter particularly complex or unresolved issues, you work closely with Tier 3 technicians or specialized IT teams, such as network or security engineers, to escalate and resolve those problems efficiently. This role emphasizes clear documentation, effective communication, and teamwork to ensure seamless support for end-users while also providing opportunities to learn from higher-level technical staff and grow your skills.

What are the key skills and qualifications needed to thrive as a Tier 2 Helpdesk technician, and why are they important?

To thrive as a Tier 2 Helpdesk Technician, you need advanced troubleshooting skills, strong knowledge of operating systems and networking, and typically a relevant associate’s degree or certifications like CompTIA A+ or Network+. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and diagnostic utilities is commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and collaborate with IT teams. These skills ensure timely resolution of complex technical issues and maintain high levels of user satisfaction and system reliability.

What is the difference between Tier 2 Helpdesk Technician vs Tier 1 Helpdesk Technician?

AspectTier 2 Helpdesk TechnicianTier 1 Helpdesk Technician
CredentialsBasic certifications (e.g., CompTIA A+), technical knowledgeEntry-level certifications, foundational skills
Work EnvironmentHandles escalated issues, more complex troubleshootingInitial contact, basic support, ticket logging
ResponsibilitiesDiagnoses advanced problems, escalates unresolved issuesResponds to common questions, performs basic troubleshooting

In summary, Tier 2 Helpdesk Technicians handle more complex technical issues and escalate unresolved problems, whereas Tier 1 Helpdesk Technicians focus on initial support and basic troubleshooting. Both roles require relevant certifications and are essential in a support team.

What cities are hiring for Tier 2 Helpdesk Technician jobs?

Cities with the most Tier 2 Helpdesk Technician job openings:

What states have the most Tier 2 Helpdesk Technician jobs?

States with the most job openings for Tier 2 Helpdesk Technician jobs include:

Tier 2 Helpdesk Technician jobs near you
Infographic showing various Tier 2 Helpdesk Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 3% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Helpdesk Technician - Tier II

CELESTIAL INNOVATIONS GROUP LLC

Washington, DC • On-site

$70K/yr

Full-time

Re-posted 23 hours ago

Job description

Location: Washington, DC
Clearance: Public Trust
Employment Type: Full-Time
Must be located in the DC Metro Area as this role requires onsite and remote support. 

Company Description
Celestial Innovations Group (CIG) is a fast-moving, mission driven technology firm working at the intersection of innovation, national security, and digital transformation. We support forward-thinking government agencies with cutting edge capabilities in cybersecurity, cloud, AI/ML, and IT modernization. At CIG, we don’t just check boxes. We solve real-world problems that matter.
We’re building a culture where smart, curious, and driven people thrive. This is a place where your voice matters, your work has impact, and your growth is part of the mission. If you're looking for a team that values trust, clarity, and the power of innovation, this is where you want to be.
Overview
The Tier II Help Desk Computer Specialist provides advanced troubleshooting, escalated issue resolution, and direct support of desktops, systems, and networks within a federal environment. This role requires deeper technical knowledge and hands-on problem solving.
Key Responsibilities
  • Serve as an escalation point for Tier I Help Desk requests, resolving complex technical issues related to desktop, laptop, and tablet systems.
  • Install and configure desktop, laptop, and tablet computers, peripherals, and approved software products for networked, standalone, LAN, and WAN environments.
  • Troubleshoot, diagnose, and resolve hardware, software, and operating system failures for desktops, laptops, and tablets, ensuring timely and effective resolution.
  • Implement, maintain, test, and administer standardized hardware, software, and network configurations across USCP’s distributed computing environment.
  • Perform workstation imaging, patching, configuration, and deployment, including large-scale installations and upgrades across multiple devices.
  • Provide information, guidance, and instruction to users on the proper use of desktop, laptop, and tablet devices, software applications, and system capabilities.
  • Support Microsoft Windows 10/11, Microsoft Office 365 (Email, Teams, OneDrive), and general Exchange/Outlook functions.
  • Troubleshoot issues involving Active Directory, Group Policy, workstation security settings, DNS, DHCP, and network connectivity.
  • Support VPN, remote access, and multi-factor authentication for users including those located outside the Washington, DC Metro area.
  • Contact and communicate effectively with customers via phone, email, Teams, and in person, providing prompt technical solutions.
  • Prepare computer equipment for reuse, refresh, or disposal in accordance with Capital Equipment Refresh Program (CERP) standards and property management procedures.
  • Coordinate the disassembly, movement, and reinstallation of IT equipment in support of office relocations.
  • Document all work performed, including opening and closing tickets within ServiceNow, and contribute updates to knowledge base articles.
  • Assist with equipment inventory, lifecycle management, enterprise printing support, and printer server administration.
  • Collaborate with Tier III and engineering teams to resolve systemic issues and ensure compliance with federal security protocols and configuration standards.
  • Lift and transport IT equipment up to 50 lbs. as required.
Required Qualifications
  • Must possess an industry-recognized certification such as CompTIA A+, MCSE, or equivalent.
  • Minimum 3 years of experience administering and supporting Windows 10/11 in desktop support or IT infrastructure environments.
  • Experience installing desktops, laptops, tablets, peripherals, and software in LAN, WAN, and standaloneenvironments.
  • Ability to detect, diagnose, and resolve hardware and software failures across desktop, portable, and mobile platforms.
  • Strong experience with Microsoft Windows 10/11, Office 365 (Email, Teams, OneDrive), and general Exchange/Outlook support.
  • Experience using ServiceNow or similar trouble-ticketing systems for ticket management.
  • Strong communication skills with the ability to effectively interact with customers, peers, technical staff, and Government personnel both verbally and in writing.
  • Ability to analyze and assess service requests and provide prompt and accurate technical solutions.
  • Demonstrated proficiency with operating systems, business applications, imaging tools, and hardware platforms.
  • Ability to provide technical support by phone for users located outside the Washington, DC Metro area.
  • Experience performing software and hardware upgrades, system refreshes, and multi-device deployments.
  • Ability to support enterprise printing environments and printer server management.
  • Possess a valid driver’s license and ability to lift up to 50 lbs.
  • Ability to obtain and maintain the required government clearance.