1

Tier 1 Ios Support Jobs (NOW HIRING)

Senior iOS Engineer @ Ladder

Austin, TX ยท Remote

$138K/yr

Ladder is the #1 iOS strength & conditioning app. We deliver custom weekly workout plans with in ... Tier 1 Investors - 2024 Series B led by Point72, plus a $100M growth capital commitment from ...

iOS Engineer

Denver, CO

$53.25 - $73.25/hr

Responsibilities include full lifecycle development including gathering requirements, designing solutions, coding, testing, implementation and support. Qualifications Required Skills: 1) iOS ...

Senior iOS Engineer @ Ladder

Austin, TX ยท On-site

$138K/yr

Ladder is the #1 iOS strength & conditioning app. We deliver custom weekly workout plans with in ... Tier 1 Investors - 2024 Series B led by Point72, plus a $100M growth capital commitment from ...

Senior iOS Engineer @ Ladder

Austin, TX ยท On-site

$138K/yr

Ladder is the #1 iOS strength & conditioning app. We deliver custom weekly workout plans with in ... Tier 1 Investors - 2024 Series B led by Point72, plus a $100M growth capital commitment from ...

Tier 1 Support

East Peoria, IL ยท On-site

$17 - $19/hr

Tier 1 Support Specialists work with customers and staff across all i3 Broadband service areas. The Tier 1 Specialist provides technical support to residential customers, business customers, and ...

Technical Support, Tier 1

Austin, TX ยท On-site

$37K - $46K/yr

About the Role As a Technical Support Representative, Tier 1, you'll be the first point of contact ... Working familiarity with Windows and iOS operating systems * Curiosity and willingness to learn new ...

Technical Support, Tier 1

Austin, TX ยท On-site +1

$37K - $46K/yr

About the Role As a Technical Support Representative, Tier 1, you'll be the first point of contact ... Working familiarity with Windows and iOS operating systems * Curiosity and willingness to learn new ...

Technical Support, Tier 1

Austin, TX ยท On-site

$37K - $46K/yr

About the Role As a Technical Support Representative, Tier 1, you'll be the first point of contact ... Working familiarity with Windows and iOS operating systems * Curiosity and willingness to learn new ...

Tier 1 - Technical Support

Roseville, CA ยท On-site

$21 - $26/hr

Position Overview As an IT Support Specialist, you will provide Tier 1 and Tier 2 technical support for POS systems, payment terminals, networking equipment, software applications, and merchant ...

next page

Showing results 1-20

Tier 1 Ios Support information

See salary details

$14

$26

$44

How much do tier 1 ios support jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for tier 1 ios support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Tier 1 iOS Support?

Tier 1 iOS Support specialists are entry-level customer service representatives who assist users with basic troubleshooting and support for Apple iOS devices, such as iPhones and iPads. They typically handle common technical issues, answer questions about device usage, and guide customers through step-by-step solutions. If they are unable to resolve more complex problems, they escalate the issue to higher-level support teams. Tier 1 support acts as the first point of contact and plays a crucial role in ensuring customer satisfaction.

What types of issues does a Tier 1 iOS Support typically handle, and how are more complex problems escalated?

As a Tier 1 iOS Support professional, you will primarily address basic technical issues such as app installation problems, device setup, connectivity issues, and troubleshooting common iOS errors. Your daily responsibilities often include responding to user inquiries via phone, email, or chat, and guiding customers through step-by-step solutions. When you encounter complex or unresolved problems, you are expected to document the issue thoroughly and escalate it to Tier 2 or specialized technical teams, ensuring a seamless support experience for the customer. This collaborative environment helps you build foundational knowledge while giving you insight into more advanced troubleshooting processes.

What are the key skills and qualifications needed to thrive as a Tier 1 iOS Support, and why are they important?

To thrive as a Tier 1 iOS Support specialist, you need a solid understanding of iOS devices, troubleshooting techniques, and basic networking concepts, usually supported by a high school diploma or relevant experience. Familiarity with help desk ticketing systems, remote support tools, and Apple's software ecosystem is typically required. Strong communication, patience, and problem-solving abilities help build rapport with users and resolve issues efficiently. These skills ensure quick and accurate technical assistance, leading to higher customer satisfaction and smooth device operation.

What is the difference between Tier 1 Ios Support vs Tier 2 Ios Support?

AspectTier 1 Ios SupportTier 2 Ios Support
CredentialsBasic technical certifications, customer service skillsAdvanced troubleshooting certifications, technical knowledge
Work EnvironmentFrontline customer support, help deskIn-depth technical support, escalation point
Employer & Industry UsageTelecom, tech companies, service providersTech firms, repair centers, specialized support teams

Tier 1 Ios Support primarily handles initial customer inquiries and basic troubleshooting, while Tier 2 Ios Support deals with more complex issues requiring advanced technical skills. Both roles are essential in the support hierarchy, with Tier 2 supporting Tier 1 and providing deeper technical assistance.

More about Tier 1 Ios Support jobs

What cities are hiring for Tier 1 Ios Support jobs?

Cities with the most Tier 1 Ios Support job openings:

Infographic showing various Tier 1 Ios Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Senior iOS Engineer @ Ladder

Austin, TX โ€ข Remote

$138K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 21 days ago


Job description

Join Ladder's mission to redefine strength training and help millions get stronger with our top-ranked iOS app. Remote-friendly (US time zones) with HQ in Austin, TX.

We are growing rapidly - $60M ARR ($3M in 2023), 4.9 stars (100k+ ratings) for our iOS app, which has earned an Apple Editors' Choice Award and was featured in Apple's September 2025 Keynote.

We are hiring for a critical role to expand our Engineering team. Engineering at Ladder is about innovating and elevating the quality of our products so people can rely on us throughout their fitness journey. It's about building something members can't live without-something that will last for generations.

About Ladder | Your Daily Workout Plan

  • Ladder is the #1 iOS strength & conditioning app. We deliver custom weekly workout plans with in-workout coaching, progress tracking, and a tight-knit fitness community.
  • We've scaled fast - thanks to strong retention, smart unit economics, and a product people love. With fresh capital, momentum, and a bold vision to expand beyond fitness, we're building something your kids will brag about.
  • Tier 1 Investors - 2024 Series B led by Point72, plus a $100M growth capital commitment from General Catalyst; early investors include Jorge Mazal (former CPO @ Duolingo), Gina Gotthilf (former VP Growth @ Duolingo), Conner Zwick (CEO @ Speak AI), Des Traynor (Cofounder @ Intercom), Bill Shufelt (CEO @ Athletic Brew Co.), Patrick O'Shaughnessy (Invest Like The Best), and more.
  • 100% remote friendly with a HQ in Austin, TX - if you're local, you're welcome to work out of our Austin HQ but as long as you're in US time zones, we are 100% remote friendly.

Who You Are

You're a Senior iOS engineer who blends relentless pursuit of quality with a pragmatic, product-focused mindset. You thrive in small teams, love to sweat the details, and are energized by building tools and platforms that empower both users and fellow engineers.

  • 5+ years of iOS development experience with deep expertise in Swift and the iOS ecosystem
  • Strong grasp of app architecture, performance optimization, and modern build systems
  • Startup experience preferred - you thrive in fast-paced, high-agency environments
  • Craftsperson - You care deeply about product quality, elegant code, and getting the details right
  • Builder's mentality - You're energized by ownership, autonomy, and moving fast with a small, talented team
  • Pragmatic Engineer - You balance the "perfect" solution with realism for shipping a product.
  • High agency - you don't wait for permission to solve problems

Bonus points if you have:

  • Fitness/wellness industry experience or passion
  • Passion for education, productivity, or tool-building
  • Passion for code

What You'll Do

  • Architect, develop, and ship high-performance iOS features in Swift (SwiftUI/UIKit)
  • Work to build a modular design system to keep development fast and scalable
  • Build for the latest OS's and utilizes the latest frameworks and platform capabilities
  • Engage in architectural discussions to improve codebase health
  • Work closely with designers to craft delightful user experiences
  • Work together to build thoughtful, scalable solutions
  • Move fast without sacrificing quality

Why Join Ladder?

  • Well-capitalized (Series B); join before our Series C!
  • Profitable unit economics with disciplined growth
  • Big ambition: building a household name beyond fitness that our peers and children recognize in a decade
  • High-performing team that wins the right way
  • "Let you cook if you have the chops" environment
  • Veteran team focused on customer problems and fast execution
  • Competitive salary + meaningful equity
  • Full health benefits (medical, dental, vision)
  • Unlimited PTO
  • Brand new equipment
  • Free Ladder membership for you and your family
  • Fully-stocked gym and studio access

If you're an engineer who thrives in a high-agency environment and wants to help shape the future of fitness - we'd love to meet you.

Employment Type: FULL_TIME