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Tier 1 Ios Support Jobs (NOW HIRING)

Sharp Solutions Inc

Tier 1 Level II Lead.

Denver, CO · On-site

$48K - $50K/yr

JOB RESPONSIBILITIES Service Desk (Tier 1 Level II) staff shall receive, diagnose, distribute, and ... Provide mobile device support for iOS devices (iPhone, iPad) and Android devices. Ensure all PCs ...

Sharp Solutions Inc

Tier 1 Level II Lead.

Denver, CO · On-site

$48K - $50K/yr

JOB RESPONSIBILITIESService Desk (Tier 1 Level II) staff shall receive, diagnose, distribute, and ... Provide mobile device support for iOS devices (iPhone, iPad) and Android devices.Ensure all PCs and ...

Sharp Solutions Inc

Tier 1 Level II Lead.

Denver, CO · On-site

JOB RESPONSIBILITIES Service Desk (Tier 1 Level II) staff shall receive, diagnose, distribute, and ... Provide mobile device support for iOS devices (iPhone, iPad) and Android devices. Ensure all PCs ...

TriOptus LLC

Desktop Support

Southfield, MI · On-site

Tier 2/3 helpdesk support for field technicians using wireless connections with Windows laptops ... Remote support of Windows XP, Windows 7, Windows 8, iOS. * Support for PC hardware, Apple iPads and ...

JSI

Tier 1 Tech Support Technician

Madison, MS · On-site

$30K - $38K/yr

As a Tier 1 Tech Support Technician, you will provide essential technical support to customers by troubleshooting and resolving peripheral related issues while collaborating with the Contact Center ...

Sharp Solutions Inc

Tier 1 Level II Lead.

Denver, CO · On-site

JOB RESPONSIBILITIES Service Desk (Tier 1 Level II) staff shall receive, diagnose, distribute, and ... Provide mobile device support for iOS devices (iPhone, iPad) and Android devices. Ensure all PCs ...

Sharp Solutions Inc

Tier 1 Level II Lead.

Denver, CO · On-site

$35 - $37/hr

JOB RESPONSIBILITIESService Desk (Tier 1 Level II) staff shall receive, diagnose, distribute, and ... Provide mobile device support for iOS devices (iPhone, iPad) and Android devices.Ensure all PCs and ...

Sharp Solutions Inc

Tier 1 Level II Lead.

Denver, CO · On-site

$35 - $37/hr

JOB RESPONSIBILITIES Service Desk (Tier 1 Level II) staff shall receive, diagnose, distribute, and ... Provide mobile device support for iOS devices (iPhone, iPad) and Android devices. Ensure all PCs ...

Prosum

Tier 1 Application Support

Glendale, CA · On-site

Provide Tier One support for several applications * These include web-based and internally customized solutions * Required to assess the issue, resolve common problems and/or document the issue for ...

U-Haul

Tier 1 Application Support

Phoenix, AZ · On-site

Under the direction of the Storage Support Manager, Tier 1 Application Support are responsible for providing support, via phone queues and live chats to U-Haul Affiliates and end users of the ...

U-Haul

Tier 1 Application Support

Phoenix, AZ · On-site

Under the direction of the Storage Support Manager, Tier 1 Application Support are responsible for providing support, via phone queues and live chats to U-Haul Affiliates and end users of the ...

U-Haul

Tier 1 Application Support

Phoenix, AZ · On-site

Under the direction of the Storage Support Manager, Tier 1 Application Support are responsible for providing support, via phone queues and live chats to U-Haul Affiliates and end users of the ...

U-Haul

Tier 1 Application Support

Phoenix, AZ · On-site

Under the direction of the Storage Support Manager, Tier 1 Application Support are responsible for providing support, via phone queues and live chats to U-Haul Affiliates and end users of the ...

EmpowerMe Wellness

Enterprise Support

Saint Louis, MO · On-site

Provide Tier 1 support for end users by answering phone calls, emails, and tickets * Document all ... Solid experience in Windows OS and IOS support * Ability to diagnose and resolve product ...

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All JobsTier 1 Ios Support Jobs

Tier 1 Ios Support information

See salary details

$14

$26

$44

How much do tier 1 ios support jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for tier 1 ios support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Tier 1 Ios Support vs Tier 2 Ios Support?

AspectTier 1 Ios SupportTier 2 Ios Support
CredentialsBasic technical certifications, customer service skillsAdvanced troubleshooting certifications, technical knowledge
Work EnvironmentFrontline customer support, help deskIn-depth technical support, escalation point
Employer & Industry UsageTelecom, tech companies, service providersTech firms, repair centers, specialized support teams

Tier 1 Ios Support primarily handles initial customer inquiries and basic troubleshooting, while Tier 2 Ios Support deals with more complex issues requiring advanced technical skills. Both roles are essential in the support hierarchy, with Tier 2 supporting Tier 1 and providing deeper technical assistance.

What is a Tier 1 iOS Support?

Tier 1 iOS Support specialists are entry-level customer service representatives who assist users with basic troubleshooting and support for Apple iOS devices, such as iPhones and iPads. They typically handle common technical issues, answer questions about device usage, and guide customers through step-by-step solutions. If they are unable to resolve more complex problems, they escalate the issue to higher-level support teams. Tier 1 support acts as the first point of contact and plays a crucial role in ensuring customer satisfaction.

What types of issues does a Tier 1 iOS Support typically handle, and how are more complex problems escalated?

As a Tier 1 iOS Support professional, you will primarily address basic technical issues such as app installation problems, device setup, connectivity issues, and troubleshooting common iOS errors. Your daily responsibilities often include responding to user inquiries via phone, email, or chat, and guiding customers through step-by-step solutions. When you encounter complex or unresolved problems, you are expected to document the issue thoroughly and escalate it to Tier 2 or specialized technical teams, ensuring a seamless support experience for the customer. This collaborative environment helps you build foundational knowledge while giving you insight into more advanced troubleshooting processes.

What are the key skills and qualifications needed to thrive as a Tier 1 iOS Support, and why are they important?

To thrive as a Tier 1 iOS Support specialist, you need a solid understanding of iOS devices, troubleshooting techniques, and basic networking concepts, usually supported by a high school diploma or relevant experience. Familiarity with help desk ticketing systems, remote support tools, and Apple's software ecosystem is typically required. Strong communication, patience, and problem-solving abilities help build rapport with users and resolve issues efficiently. These skills ensure quick and accurate technical assistance, leading to higher customer satisfaction and smooth device operation.
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Tier 1 Ios Support jobs near you
Infographic showing various Tier 1 Ios Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Tier 1 Software Support

Relativistic Engine, LLC

Miami Lakes, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

Salary Job Type

Commensurate with experience Full-time

Benefits

401(k), Disability insurance, Health insurance, Life insurance, Vision and Dental insurance, Paid time off, Tuition reimbursement,

Employee discount,. Waiting period may apply. Only full-time employees are eligible.

Full Job Description

Our company, a leader in the automotive industry and based in South Florida, is looking for a Tier 1 Software Support person to join

our team. Our ideal hire will help ensure our internal customers issues are being responded to in a timely manner. This position is

based on dealership sales hours, so evenings and Saturday work is required.

Duties & Responsibilities

● Be the first point of contact for internal customers to report issues.

● Respond to customers in a timely manner with solutions to their issues, or notification of escalation.

● Escalate issues to development or IT as appropriate.

● Continue communication with the customer as their issue progresses through the development pipeline.

● Collaborating with fellow designers, developers, and strategic planners to output amazing work in an agile environment.

Must have Requirements

● Basic understanding of web based software and systems.

● Strong interpersonal and communication skills.

● Strong collaboration skills within a small team environment spanning teams that work on both development and business.

Desired Skills & Experience

● Experience with Kanban software (such as Trello or Jira) to track issues.

This is a full-time, hybrid in-house and remote position located in Miami Lakes, Florida.

We are an equal opportunity employer and a drug-free workplace.

This Company Describes Its Culture as:

● Detail-oriented -- quality and precision-focused

● Innovative -- innovative and risk-taking

● Outcome-oriented -- results-focused with strong performance culture

● Stable -- traditional, stable, strong processes

● Team-oriented -- cooperative and collaborative


We are an equal-opportunity employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.

"Florida Drug-Free Workplace: Pre-employment Drug Testing"

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