Relativistic Engine

Salary Job Type

Commensurate with experience Full-time

Benefits

401(k), Disability insurance, Health insurance, Life insurance, Vision and Dental insurance, Paid time off, Tuition reimbursement,

Employee discount,. Waiting period may apply. Only full-time employees are eligible.

Full Job Description

Our company, a leader in the automotive industry and based in South Florida, is looking for a Tier 1 Software Support person to join

our team. Our ideal hire will help ensure our internal customers issues are being responded to in a timely manner. This position is

based on dealership sales hours, so evenings and Saturday work is required.

Duties & Responsibilities

● Be the first point of contact for internal customers to report issues.

● Respond to customers in a timely manner with solutions to their issues, or notification of escalation.

● Escalate issues to development or IT as appropriate.

● Continue communication with the customer as their issue progresses through the development pipeline.

● Collaborating with fellow designers, developers, and strategic planners to output amazing work in an agile environment.

Must have Requirements

● Basic understanding of web based software and systems.

● Strong interpersonal and communication skills.

● Strong collaboration skills within a small team environment spanning teams that work on both development and business.

Desired Skills & Experience

● Experience with Kanban software (such as Trello or Jira) to track issues.

This is a full-time, hybrid in-house and remote position located in Miami Lakes, Florida.

We are an equal opportunity employer and a drug-free workplace.

This Company Describes Its Culture as:

● Detail-oriented -- quality and precision-focused

● Innovative -- innovative and risk-taking

● Outcome-oriented -- results-focused with strong performance culture

● Stable -- traditional, stable, strong processes

● Team-oriented -- cooperative and collaborative