ZipRecruiter

Log In

1

Tier 1 Helpdesk Jobs in Silver Spring, MD (NOW HIRING)

Code Plus Inc

Helpdesk Technician - NLRB

Fairfax, VA · On-site

$19.75 - $26.75/hr

We are currently seeking a Tier 1 Helpdesk Technician for our Helpdesk in Washington, DC. As a trusted and growing organization, we offer stability, competitive compensation, and exciting career ...

Code Plus Inc

Helpdesk Technician - NLRB

Fairfax, VA · On-site

$19.75 - $26.75/hr

We are currently seeking a Tier 1 Helpdesk Technician for our Helpdesk in Washington, DC. As a trusted and growing organization, we offer stability, competitive compensation, and exciting career ...

Code Plus Inc

Helpdesk Technician - NLRB

Fairfax, VA · On-site

$19.75 - $26.75/hr

We are currently seeking a Tier 1 Helpdesk Technician for our Helpdesk in Washington, DC. As a trusted and growing organization, we offer stability, competitive compensation, and exciting career ...

Strativia

Helpdesk Specialist- Tier 3

Washington, DC · On-site

Provide advanced technical support for incidents escalated beyond Tier 1 and Tier 2. * Validate ... plans to help ensure that our employees are happy and motivated. If you are interested in the ...

Strativia

Helpdesk Specialist- Tier 2

Washington, DC · On-site

This position resolves escalated technical issues from Tier 1, performs onsite support when ... plans to help ensure that our employees are happy and motivated. If you are interested in the ...

Mission First

Tier 1 Help Desk Support

Annapolis Junction, MD · On-site

$22 - $29.75/hr

Must have certification DoD 8570 IAT Level 1 * 5 years' experience with BS Degree (Computer Sci or equivalent) OR 10 years' experience in lieu of BS Degree * Minimum of 1 year of experience with ...

Magna5

Tier 1 Engineer

Northern Virginia, VA · On-site

$60K - $80K/yr

Tier 1 Engineer, End User Support (On-Site Northern VA Area) Northern VA Area Northern VA Area, VA ... When not deployed in the field, you will contribute to our help desk team by handling inbound ...

CGI Inc.

Tier 2 Helpdesk Lead

Fairfax, VA · On-site

The Functional Lead serves as the primary escalation point for the client's Tier 1 help desk, ensures consistent troubleshooting and ticket quality, and partners with technical teams and stakeholders ...

Addison Group

Desktop Engineer - Tier 1

Washington, DC · On-site

$30/hr

Position Title: Desktop Engineer - Tier 1 Location: Washington, DC Assignment Type: 3 months ... You'll join a team of eight help desk technicians and serve as a key escalation point for more ...

previous page

Showing results 41-60

All JobsTier 1 Helpdesk JobsTier 1 Helpdesk Jobs in Silver Spring, MD

Tier 1 Helpdesk information

See Silver Spring, MD salary details

$13

$23

$34

How much do tier 1 helpdesk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for tier 1 helpdesk in Silver Spring, MD is $23.86, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $26.78 per hour, depending on experience, location, and employer.

What is a Tier 1 Helpdesk?

A Tier 1 Helpdesk job is an entry-level IT support role that serves as the first point of contact for users experiencing technical issues. Responsibilities typically include troubleshooting basic hardware and software problems, resetting passwords, and escalating more complex issues to higher support levels. Tier 1 technicians use ticketing systems to track and document requests, ensuring timely resolution. Strong communication and problem-solving skills are essential in this role.

What are the typical daily responsibilities of a Tier 1 Helpdesk?

As a Tier 1 Helpdesk team member, your primary responsibility is to serve as the first point of contact for users experiencing technical issues, whether by phone, email, or chat. You’ll document and troubleshoot basic hardware, software, and network problems, escalate complex issues to higher support tiers when necessary, and update users on ticket status. Daily tasks may include password resets, printer support, software installation, and tracking progress in a ticketing system. You’ll work closely with other IT staff and sometimes assist in onboarding new employees by setting up accounts and devices. This role offers valuable hands-on experience and can be a great stepping stone into more advanced IT support positions.

What are the key skills and qualifications needed to thrive in a Tier 1 Helpdesk role?

To succeed as a Tier 1 Helpdesk professional, you need foundational knowledge of computer systems, troubleshooting techniques, and customer service, often supported by an associate's degree or relevant IT coursework. Experience with ticketing systems like ServiceNow or Jira, and basic familiarity with Microsoft Windows, Active Directory, or CompTIA A+ certification are commonly required. Strong communication, patience, and problem-solving abilities help you provide clear solutions and build rapport with users. These skills are vital for efficiently resolving users’ technical issues and maintaining a positive support experience.

What are the most commonly searched types of Tier 1 Helpdesk jobs in Silver Spring, MD?

The most popular types of Tier 1 Helpdesk jobs in Silver Spring, MD are:

What are popular job titles related to Tier 1 Helpdesk jobs in Silver Spring, MD?

For Tier 1 Helpdesk jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Tier 1 Helpdesk jobs in Silver Spring, MD look for?

The top searched job categories for Tier 1 Helpdesk jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Tier 1 Helpdesk jobs?

Cities near Silver Spring, MD with the most Tier 1 Helpdesk job openings:

Tier 1 Helpdesk jobs near you
Infographic showing various Tier 1 Helpdesk job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 11% Part Time, and 6% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $49,780 per year, or $23.9 per hour.

Helpdesk Support-Tier 1 (Multiple positions)

Comtech LLC

Washington, DC • On-site

$22.50 - $30.50/hr

Full-time

Re-posted 12 days ago

Job description

Job Summary:
Comtech LLC is a full-service information systems engineering and services provider located in Northern Virginia. They are seeking Helpdesk Support-Tier 1 professionals to provide customer service and technical support in a high-paced environment.
Responsibilities:
• Provide positive customer service.
• Respond promptly to customer needs.
• Solicit customer feedback to improve service.
• Use internal knowledgebase on every interaction.
• Provide knowledgebase content on a weekly basis.
Qualifications:
Required:
• Minimum 1 to 5 years’ experience in a high profile and fast-paced Help Desk/Call Center environment required.
• Demonstrated expertise in Microsoft operating systems.
• An aptitude for providing positive customer service.
• Experience within an Information Technology Helpdesk/Call Center environment.
• Good communications, problem solving and technical writing skills.
• An in-depth knowledge of relevant operating systems, applications, printers and other hardware
• Flexible availability that accommodates a 24/7 shift, including weekends, split days off, and holidays
• Displays courtesy and sensitivity
• Manages difficult or emotional customer situations well
• Meets commitments
• Responds promptly to customer needs
• Solicits customer feedback to improve service
• Use internal knowledgebase on every interaction
• Provide knowledgebase content on a weekly basis
Preferred:
• A minimum of one Microsoft and related certifications preferred (MCSE, MCSA, MCDST, A+, HDI)
Company:
Comtech is an award winning, customer-oriented, full-service IT solutions provider serving the Civilian Federal Government, the Department of Defense and other Agencies. Founded in 1998, the company is headquartered in Reston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

Apply