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Tier 1 Help Desk Support Jobs in Ohio (NOW HIRING)

McCormick Equipment Company, Inc.

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IT Support Specialist

Loveland, OH · On-site

$26 - $30/hr

Key Responsibilities: IT Support and Troubleshooting: · Provide Tier 1 and Tier 2 help desk support to end users via phone, email, chat, and ticketing systems. · Diagnose and resolve hardware ...

Idealforce

Help Desk Analyst 3/HDA3 (37950)

Columbus, OH · On-site

$19.25 - $26.25/hr

... 1. Installs, maintains, configures, upgrades and/or administers hardware and/or software in ... Provides help desk support within the DSA (e.g., serves as initial contact for internal & external ...

Insight Global

Help Desk Technician

New Albany, OH · On-site

$18 - $24/hr

Overview This is a field-based desktop support role supporting Williams' Power & Field Operations ... Provide local and remote help desk support for construction and operations teams * Rotate between ...

Rollout Systems

$66.56K - $85.28K/yr

A working knowledge of the M365 office suite, MS Teams, and the windows operating system REQUIREMENTS * 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 ...

Select-Arc

IT Associate / Help Desk

Fort Loramie, OH · On-site

$21 - $24/hr

We are seeking an IT Associate to support both our Information Technology and Software Development teams. This role offers hands-on experience across help desk support, infrastructure, and software ...

Maven LLC

IT Service Desk Analysts

Columbus, OH

Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to ... a friendly, helpful way, including reaching out to them for resolution, building trust, and ...

INTEGRATED IT GROUP LLC

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Technical Support Engineer - Tier 2

Cleveland, OH · On-site

$65K - $75K/yr

... 1 engineers, sharing troubleshooting techniques and best practices * Follow standard help desk ... Minimum 1 year of experience in an escalation or Tier 2 support role * Proven ability to manage ...

INTEGRATED IT GROUP LLC

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Technical Support Engineer - Tier 2

Cleveland, OH · On-site

$65K - $75K/yr

... 1 engineers, sharing troubleshooting techniques and best practices * Follow standard help desk ... Minimum 1 year of experience in an escalation or Tier 2 support role * Proven ability to manage ...

Acuative

Tier I Helpdesk

Strongsville, OH · On-site

$18.50 - $25/hr

Tier I Help Desk The Tier I Help Desk position is responsible for processing all IT related Service ... Support password resets and account lockout issues * Log, track, and document all support requests ...

CFS

Help Desk Specialist

Westerville, OH

Serve as the first point of contact for IT support issues as a Help Desk Technician , providing prompt and professional customer service. * Understand the urgency behind support requests in a ...

CFS

Help Desk Specialist

Westerville, OH · On-site

Serve as the first point of contact for IT support issues as a Help Desk Technician , providing prompt and professional customer service. * Understand the urgency behind support requests in a ...

CFS

Help Desk Specialist

Powell, OH

Serve as the first point of contact for IT support issues as a Help Desk Technician , providing prompt and professional customer service. * Understand the urgency behind support requests in a ...

CFS

Help Desk Specialist

Columbus, OH

Serve as the first point of contact for IT support issues as a Help Desk Technician , providing prompt and professional customer service. * Understand the urgency behind support requests in a ...

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Tier 1 Help Desk Support information

See Ohio salary details

$12

$22

$32

How much do tier 1 help desk support jobs pay per hour?

As of May 28, 2026, the average hourly pay for tier 1 help desk support in Ohio is $22.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.66 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 1 Help Desk Support, and why are they important?

To excel as a Tier 1 Help Desk Support, you need foundational knowledge of computer systems, troubleshooting techniques, and basic networking concepts, typically supported by a high school diploma or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is crucial for resolving user issues efficiently. Strong communication, patience, and problem-solving skills help you deliver clear assistance and create a positive user experience. These abilities ensure prompt issue resolution and user satisfaction, which are vital for maintaining smooth IT operations.

What are some common challenges faced by Tier 1 Help Desk Support professionals, and how can they be managed?

Tier 1 Help Desk Support professionals often encounter challenges such as handling high volumes of repetitive requests, managing frustrated users, and accurately documenting issues for escalation. Successfully managing these challenges requires strong communication skills, patience, and the ability to follow established troubleshooting procedures. Utilizing ticketing systems effectively and knowing when to escalate complex cases to higher-tier support teams can help maintain workflow efficiency and ensure user satisfaction.

What are Tier 1 Help Desk Support?

Tier 1 Help Desk Support professionals are the first point of contact for customers or employees who need technical assistance with IT-related issues. They handle basic troubleshooting tasks, such as password resets, software installations, and diagnosing hardware or software problems. If an issue is too complex to resolve at this level, they escalate it to higher-tier support. Their main goal is to resolve common technical problems quickly and efficiently, ensuring a smooth user experience.

What is the difference between Tier 1 Help Desk Support vs Tier 2 Help Desk Support?

AspectTier 1 Help Desk SupportTier 2 Help Desk Support
CredentialsBasic certifications like CompTIA A+ often requiredAdvanced certifications or additional technical training preferred
Work EnvironmentFrontline support, handling initial user issuesMore technical, troubleshooting complex problems
ResponsibilitiesResponding to common user issues, password resets, basic hardware/software supportDiagnosing and resolving more complex technical problems
Industry UsageCommonly employed in IT support teams across various industriesUsed in organizations with larger IT teams for escalated support

In summary, Tier 1 Help Desk Support provides initial user assistance with basic issues, while Tier 2 Support handles more complex technical problems requiring deeper technical knowledge. Both roles are essential in maintaining effective IT support services.

What are popular job titles related to Tier 1 Help Desk Support jobs in Ohio? For Tier 1 Help Desk Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Tier 1 Help Desk Support jobs in Ohio look for? The top searched job categories for Tier 1 Help Desk Support jobs in Ohio are:
What cities in Ohio are hiring for Tier 1 Help Desk Support jobs? Cities in Ohio with the most Tier 1 Help Desk Support job openings:
Tier 1 Help Desk Support jobs near you
Infographic showing various Tier 1 Help Desk Support job openings in Ohio as of May 2026, with employment types broken down into 2% Internship, 89% Full Time, and 9% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $45,780 per year, or $22 per hour.
IT Support Specialist

IT Support Specialist

McCormick Equipment Company, Inc.

Loveland, OH • On-site

$26 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

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Job description

Job Summary:


The IT Specialist is responsible for providing day-to-day technical support and maintaining reliable technology operations for a distribution and service company. This role delivers Tier 1 and Tier 2 support to end users, ensures the stability and security of IT systems, and supports core business applications. The IT Support Specialist works closely with internal teams and external partners to resolve technical issues efficiently and support business continuity.


Key Responsibilities:


IT Support and Troubleshooting:

·         Provide Tier 1 and Tier 2 help desk support to end users via phone, email, chat, and ticketing systems.

·         Diagnose and resolve hardware, software, and network-related issues involving desktops, laptops, printers, and mobile devices.

·         Troubleshoot network connectivity issues, including LAN, WAN, Wi-Fi, VPN, DNS, and DHCP.

·         Install, configure, and maintain operating systems and standard business applications.

·         Escalate complex or unresolved issues to senior IT staff or vendors as appropriate.


User Account and Systems Administration:

·         Support user account management using Active Directory, Microsoft Entra (Azure AD), and Microsoft 365.

·         Assist with employee onboarding and offboarding, including hardware setup and access provisioning.

·         Maintain accurate documentation of systems, issues, resolutions, and procedures within the IT knowledge base.

Salesforce and Business Application Support:

·         Provide support for Salesforce users, including user account setup, permissions, and access management.

·         Troubleshoot Salesforce login, access, and data-related issues.

·         Assist with basic Salesforce configuration, reports, and dashboards.

·         Coordinate with internal teams or external processes.

·         Foster a collaborative team environment.

Required Qualifications:

·         Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

·         Minimum of two years of experience in an IT help desk or technical support role.

·         Strong troubleshooting skills across Windows and macOS environments.

·         Working knowledge of core networking concepts, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.

·         Hands-on experience supporting Salesforce in a user-facing or administrative capacity.

·         Experience working with IT service management or ticketing systems.

·         Strong verbal and written communication skills.

Preferred Qualifications:

·         Salesforce certifications (e.g., Salesforce Administrator)

·         Experience with VoIP systems, firewalls, and network monitoring tools.

·         Experience supporting remote work environments.

Work Environment:

·         Office-based position

·         Standard business hours with occasional flexibility based on operational needs

·         Occasional travel to different branches (Average 1-2 trips per year)

Benefits:

·         Comprehensive medical, dental and vision insurance coverage

·         Short-term disability, long-term disability and life insurance protection

·         401(k) retirement savings plan with company match

·         Paid Time Off (PTO) and holidays

·         Opportunities for professional growth and development

Company Description

McCormick Equipment is an independently –held manufacturers representative headquartered in Cincinnati, Ohio. We’ve been in business for over 60 years, serving our customers from multiple locations in Ohio and Kentucky, and with our partners throughout the globe.
We specialize in helping our customers operate more efficiently and safely by applying, installing and servicing products and solutions in four major categories: Truck & Rail Loading Docks, Storage, Safety, and Energy conservation.
Customers trust us time and time again because we are experts at what we do. We are dedicated to making our customers “Raving Fans” of our company and team.