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Tier 1 Associate Jobs in Kentucky (NOW HIRING)

HOK

$60 - $80/hr

This role provides Tier 1 technical support and ensures the smooth operation of computer systems ... Technical or Associate's degree or equivalent education/experience. * Minimum of 2 years ...

New

Engle Martin

$60 - $80/hr

... Tier 1 and Tier 2 IT support requests assigned to the CST (Customer Success Team) by the EMSD ... Assists with training Associate Customer Success Engineer(s) with functions that are more complex.

Makpar

$60 - $80/hr

Serve as the primary escalation point for Tier 1 Help Desk Agents, providing advanced ... Associate degree in Information Technology, Computer Science, Information Systems, or a related ...

Henry Schein One

$80 - $100/hr

Provide Tier 1 support for RingCentral and NICE CXone environments, resolving issues related to ... Associate's Degree in Information Technology or a related field * Training or certifications on ...

State of Maryland

$60 - $80/hr

This position will supervise Tier 1 customer service staff, provide coaching and guidance, monitor team performance, and help ensure customer inquiries are handled accurately, efficiently, and ...

New

Andersen Windows, Inc.

$250/hr

Identify issues, engaging the Tier 1 team in process or problem resolution and escalate appropriate ... Associate degree or equivalent work experience in manufacturing operations.* Requires knowledge and ...

Assembly, Inc.

$60 - $80/hr

Assembly is looking for an Associate Account Executive to join our two-person sales team, reporting ... Istanbul, Bali, Lisbon, Mexico City, Puerto Rico) * 100% covered Tier 1 Blue Cross health insurance

New

Zachary Piper Solutions

$125 - $150/hr

Cisco Certified Network Associate (CCNA) and CompTIA Security+. If not currently certified, the ... 1 Support, Tier 2 Support, Tier 3 Support, Technical Operations, Problem Management, Change ...

Aerotek

Maintenance Technician

Versailles, KY

Associate's degree in a relevant technical field is preferred; entry-level candidates may be ... Experience in a Tier 1 automotive or similarly high-volume manufacturing environment is ...

Hinshaw & Culbertson LLP

$150 - $200/hr

Litigation Associate Attorney Hinshaw & Culbertson LLP is seeking a mid-level associate (3+ years ... ranked Tier 1 in Commercial Litigation, Insurance Law, and Mass Tort Litigation/Class Actions ...

PrismHR

$60 - $80/hr

Troubleshoot and resolve Tier 1 system and application issues. * Build, modify, and maintain ... Associate or bachelor's degree in information systems, computer science, business administration ...

Assembly Staging

$60 - $80/hr

Assembly is looking for an Associate Account Executive to join our two-person sales team, reporting ... Istanbul, Bali, Lisbon, Mexico City, Puerto Rico) * 100% covered Tier 1 Blue Cross health insurance

New

Rowan Digital Infrastructure Pty Ltd

$100 - $125/hr

Rowan is assembling a strategic portfolio of data center sites in Tier 1 markets across the United ... Position Summary The Business Development Senior Associate will play a critical role in supporting ...

Hinshaw & Culbertson LLP

$125 - $150/hr

Join Hinshaw & Culbertson's nationally acclaimed defense litigation powerhouse-- recognized by BTI as a "Leader in Litigation" for the second consecutive year and ranked Tier 1 nationally for Mass ...

Warm Springs Ranch

$100 - $125/hr

The Associate, Sports Marketing will be immersed in diverse partnerships across multiple platforms ... Work alongside Director, Sports Marketing to execute a number of Tier 1 sports partnerships

New

Koniag Services, Inc.

$60 - $80/hr

This is a remote opportunity, but 1 PM to 9 PM Mountain shift. This position requires the candidate ... Associate's degree in Computer Science, Information Technology, or related field (Bachelor ...

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Tier 1 Associate information

What is a Tier 1 associate?

A Tier 1 Associate is typically an entry-level employee who performs basic tasks and provides initial support within a company, often in customer service, technical support, or warehouse operations. They are responsible for resolving straightforward issues, processing orders, or assisting customers with common inquiries. Tier 1 Associates follow established guidelines and escalate more complex problems to higher-tier personnel. This role is an essential starting point for gaining experience and advancing within the organization.

What are the key skills and qualifications needed to thrive as a Tier 1 associate?

To thrive as a Tier 1 Associate, you typically need strong communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and office productivity tools is often required. Attention to detail, problem-solving ability, and a positive attitude help individuals excel in assisting customers and managing daily tasks. These skills ensure efficient customer support, accurate information handling, and a positive experience for both clients and the team.

What are the main challenges Tier 1 associates face in managing high volumes of customer inquiries, and how are these typically addressed?

Tier 1 Associates often encounter the challenge of handling large volumes of customer inquiries, especially during peak periods or product launches. To address this, teams typically rely on clearly defined workflows, robust knowledge bases, and escalation protocols to ensure efficient resolution of issues. Continuous training and regular team huddles help associates stay updated on new processes and common solutions. Additionally, collaboration with Tier 2 support or specialized departments ensures that more complex cases are quickly directed to the right experts, maintaining service quality and response times.

What are popular job titles related to Tier 1 Associate jobs in Kentucky?

For Tier 1 Associate jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Tier 1 Associate jobs in Kentucky look for?

The top searched job categories for Tier 1 Associate jobs in Kentucky are:

What cities in Kentucky are hiring for Tier 1 Associate jobs?

Cities in Kentucky with the most Tier 1 Associate job openings:

Tier 1 Associate jobs near you
Infographic showing various Tier 1 Associate job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 22% Part Time, 7% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

IT Support Technician

Advanced Business Solutions

Louisville, KY • On-site

$35K - $45K/yr

Full-time

Re-posted 4 days ago

Job description

IT Support Technician
Reports to: Service Manager Hours Required: Full Time (40 hours per week)
ABS was founded in 1995 as a Customer Service company first and an IT Service company second. We have experienced fast growth and expansion which provides many opportunities for advancement and growth for our employees. We encourage ingenuity and creativity in all aspects of our company and believe that the key to our success has been and will continue to be our constant desire to improve the Customer Experience.
The ideal ABS IT Support Technician, also referred to as a Tier 1 Technician, is a proactive self-starter with exceptional troubleshooting and analytical skills who possesses an ability to excel in a fast-paced environment. They are not afraid to set and meet a high level of expectations. The right candidate is approachable, confident, persistent, and passionate. This detail-oriented, organized, structured individual knows how to prioritize, motivate, and coach others with a positive “can-do” attitude. Excellent communication skills when interacting with customers via phone, email, chat is essential. Critical thinking, perseverance and adaptability are imperative for this role. They must possess excellent logical problem-solving skills as well as the ability to follow through.
ESSENTIAL DUTIES/RESPONSIBILITIES
During your first month of employment, you will be trained on the ABS Way as well as the systems we use to provide service. We take a great deal of pride in providing our customers with a high-quality experience and ensure that all of our engineers are trained and to do so. Once our new employees go through the basic training provided, they will begin to learn in greater detail about how to fulfill the duties of their individual job roles. The daily responsibilities include but are not limited to:
  1. Act as escalation point for tier 1 tickets.
  2. Provide a full range of network, server, and workstation support for a diverse client base.
  3. Remotely troubleshooting client issues or being onsite at a client office, providing superior IT customer service.
  4. Professionally respond to telephone calls, emails, and web-based service requests.
  5. Provide friendly, courteous and quality support for clients.
  6. Follow a service ticket through to its completion.
  7. Meet or exceed key service metrics.
QUALIFICATIONS
  1. Ability to communicate technical information, both verbal and written, to a wide range of end-users
  2. Strong knowledge of desktop operating systems and productivity software (MS Office, Visio, PowerPoint, Adobe).
  3. In-depth knowledge of Windows Server Operating Systems, Group Policies, Active Directory, Office 365, and Exchange.
  4. Advanced understanding of IP networking.
  5. Thorough knowledge of Switches, Routers, and Firewalls.
  6. Ability to work in a team environment and communicate effectively.
  7. Self-starter with a proven record of setting and accomplishing goals.
PREFERRED
  1. 3 to 5 years of on the job experience providing technical support in an Information Technology capacity.
  2. Above average verbal communication and interpersonal skills.
  3. Associates or bachelor’s degree or equivalent experience.
  4. Relevant Industry certifications.
  5. Experience working as part of a team.

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