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Tier 1 Associate Jobs in Georgetown, KY (NOW HIRING)

Aerotek

Maintenance Technician

Versailles, KY

... associate's degree in a related field. * Entry-level candidates may be considered if they hold a ... Familiarity with automotive manufacturing processes, particularly in a Tier 1 supplier environment ...

Lowe's

Retail Sales - Part Time

Winchester, KY

$13 - $15/hr

Make your well-being a priority with multiple top-tier health insurance options. Explore ... Customer Service Associates work in one of the following departments, based on hiring needs and ...

Lowe's

Retail Sales - Part Time

Shelbyville, KY

$14 - $16/hr

Make your well-being a priority with multiple top-tier health insurance options. * Explore ... Customer Service Associates work in one of the following departments, based on hiring needs and ...

Lowe's

Retail Sales - Part Time

Lexington, KY

$15 - $17.25/hr

Make your well-being a priority with multiple top-tier health insurance options. Explore ... Customer Service Associates work in one of the following departments, based on hiring needs and ...

Lowe's

Retail Sales - Part Time

Georgetown, KY

$13.50 - $15.50/hr

Make your well-being a priority with multiple top-tier health insurance options. * Explore ... Customer Service Associates work in one of the following departments, based on hiring needs and ...

Lowe's

Retail Sales - Part Time

Georgetown, KY

$13.50 - $15.50/hr

Make your well-being a priority with multiple top-tier health insurance options. Explore ... Customer Service Associates work in one of the following departments, based on hiring needs and ...

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Showing results 1-20

All JobsTier 1 Associate JobsTier 1 Associate Jobs in Georgetown, KY

Tier 1 Associate information

See Georgetown, KY salary details

$24.4K

$127.5K

$280.4K

How much do tier 1 associate jobs pay per year?

As of Aug 16, 2026, the average yearly pay for tier 1 associate in Georgetown, KY is $127,508.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,900.00 and $191,900.00 per year, depending on experience, location, and employer.

What is a Tier 1 associate?

A Tier 1 Associate is typically an entry-level employee who performs basic tasks and provides initial support within a company, often in customer service, technical support, or warehouse operations. They are responsible for resolving straightforward issues, processing orders, or assisting customers with common inquiries. Tier 1 Associates follow established guidelines and escalate more complex problems to higher-tier personnel. This role is an essential starting point for gaining experience and advancing within the organization.

What are the key skills and qualifications needed to thrive as a Tier 1 associate?

To thrive as a Tier 1 Associate, you typically need strong communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and office productivity tools is often required. Attention to detail, problem-solving ability, and a positive attitude help individuals excel in assisting customers and managing daily tasks. These skills ensure efficient customer support, accurate information handling, and a positive experience for both clients and the team.

What are the main challenges Tier 1 associates face in managing high volumes of customer inquiries, and how are these typically addressed?

Tier 1 Associates often encounter the challenge of handling large volumes of customer inquiries, especially during peak periods or product launches. To address this, teams typically rely on clearly defined workflows, robust knowledge bases, and escalation protocols to ensure efficient resolution of issues. Continuous training and regular team huddles help associates stay updated on new processes and common solutions. Additionally, collaboration with Tier 2 support or specialized departments ensures that more complex cases are quickly directed to the right experts, maintaining service quality and response times.

What cities near Georgetown, KY are hiring for Tier 1 Associate jobs?

Cities near Georgetown, KY with the most Tier 1 Associate job openings:

Tier 1 Associate jobs near you
Infographic showing various Tier 1 Associate job openings in Georgetown, KY as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $127,508 per year, or $61.3 per hour.

IT Support Technician (Lexington)

Advanced Business Solutions

Lexington, KY

$21.25 - $29.25/hr

Full-time

Re-posted 23 days ago

Job description

IT Support Technician (Lexington)
Reports to: Service Manager Hours Required: Full Time (40 hours per week)
ABS was founded in 1995 as a Customer Service company first and an IT Service company second. We have experienced fast growth and expansion which provides many opportunities for advancement and growth for our employees. We encourage ingenuity and creativity in all aspects of our company and believe that the key to our success has been and will continue to be our constant desire to improve the Customer Experience.
The ideal ABS IT Support Technician, also referred to as a Tier 1 Technician, is a proactive self-starter with exceptional troubleshooting and analytical skills who possesses an ability to excel in a fast-paced environment. They are not afraid to set and meet a high level of expectations. The right candidate is approachable, confident, persistent, and passionate. This detail-oriented, organized, structured individual knows how to prioritize, motivate, and coach others with a positive “can-do” attitude. Excellent communication skills when interacting with customers via phone, email, chat is essential. Critical thinking, perseverance and adaptability are imperative for this role. They must possess excellent logical problem-solving skills as well as the ability to follow through.
ESSENTIAL DUTIES/RESPONSIBILITIES
During your first month of employment, you will be trained on the ABS Way as well as the systems we use to provide service. We take a great deal of pride in providing our customers with a high-quality experience and ensure that all of our engineers are trained and to do so. Once our new employees go through the basic training provided, they will begin to learn in greater detail about how to fulfill the duties of their individual job roles. The daily responsibilities include but are not limited to:
  1. Act as escalation point for tier 1 tickets.
  2. Provide a full range of network, server, and workstation support for a diverse client base.
  3. Remotely troubleshooting client issues or being onsite at a client office, providing superior IT customer service.
  4. Professionally respond to telephone calls, emails, and web-based service requests.
  5. Provide friendly, courteous and quality support for clients.
  6. Follow a service ticket through to its completion.
  7. Meet or exceed key service metrics.
QUALIFICATIONS
  1. Ability to communicate technical information, both verbal and written, to a wide range of end-users
  2. Strong knowledge of desktop operating systems and productivity software (MS Office, Visio, PowerPoint, Adobe).
  3. In-depth knowledge of Windows Server Operating Systems, Group Policies, Active Directory, Office 365, and Exchange.
  4. Advanced understanding of IP networking.
  5. Thorough knowledge of Switches, Routers, and Firewalls.
  6. Ability to work in a team environment and communicate effectively.
  7. Self-starter with a proven record of setting and accomplishing goals.
PREFERRED
  1. 3 to 5 years of on the job experience providing technical support in an Information Technology capacity.
  2. Above average verbal communication and interpersonal skills.
  3. Associates or bachelor’s degree or equivalent experience.
  4. Relevant Industry certifications.
  5. Experience working as part of a team.

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