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Ticketing Manager Jobs in Alabama (NOW HIRING)

nLogic

Database / Application Specialist

Huntsville, AL · On-site

... Management support tasks • Provide recommendations to optimize/streamline existing processes and procedures by leveraging automated/custom scripts within the SDP Ticketing system • Provide hands ...

NHS Management

Helpdesk Analyst

Tuscaloosa, AL

$17 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage user account provisioning/deprovisioning (Active Directory, email, EHR/clinical systems access) following documented procedures * Document all work in the ticketing system with clear, accurate ...

New

KOHLS

Assistant Store Manager

Birmingham, AL · On-site

... ticketing procedures are completed accurately and efficiently * Support prevention of loss by ... Manage the training processes for new hires, ensuring associates are skilled on process best ...

KOHLS

Assistant Store Manager

Mobile, AL · On-site

... ticketing procedures are completed accurately and efficiently * Support prevention of loss by ... Manage the training processes for new hires, ensuring associates are skilled on process best ...

Astrion

Enterprise Property Manager

Huntsville, AL

$65K - $75K/yr

Experience with: * IT service management and ticketing platforms (e.g., ManageEngine) for documenting property transactions * Coordinating property actions across IT, the service desk, HR ...

Astrion

Enterprise Property Manager

Huntsville, AL · On-site

Experience with: * IT service management and ticketing platforms (e.g., ManageEngine) for documenting property transactions * Coordinating property actions across IT, the service desk, HR ...

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Showing results 21-40

All JobsTicketing JobsTicketing Manager JobsTicketing Manager Jobs in Alabama

Ticketing Manager information

See Alabama salary details

$30.4K

$96.7K

$164.1K

How much do ticketing manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for ticketing manager in Alabama is $96,656.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $120,100.00 per year, depending on experience, location, and employer.

What is the difference between Ticketing Manager vs Ticketing Coordinator?

AspectTicketing ManagerTicketing Coordinator
CredentialsExperience in ticketing systems, industry-specific certifications often preferredSimilar credentials, often entry-level or related certifications
Work EnvironmentOversees ticketing operations, manages teams, and handles high-level planningSupports daily ticketing tasks, assists with customer inquiries, and manages ticketing software
Employer & Industry UsageUsed in entertainment, transportation, sports, and event industriesCommonly found in similar industries, supporting ticket sales and distribution
Search & Comparison IntentPeople compare for managerial roles and responsibilitiesPeople compare for entry-level or support roles in ticketing

The Ticketing Manager typically oversees the entire ticketing process, manages staff, and handles strategic planning. The Ticketing Coordinator focuses on supporting daily ticketing operations and customer service. Both roles require familiarity with ticketing systems, but the Manager has broader responsibilities and leadership duties.

What are the key skills and qualifications needed to thrive as a ticketing manager?

To thrive as a Ticketing Manager, you need expertise in event ticketing systems, strong organizational skills, and experience in sales or customer service, often supported by a relevant degree. Familiarity with ticketing software like Ticketmaster, CRM platforms, and point-of-sale systems is commonly required, and certifications in event management can be advantageous. Exceptional communication, problem-solving, and leadership abilities help you manage teams and handle customer inquiries or issues efficiently. These competencies are vital for ensuring smooth ticket operations, maximizing revenue, and delivering a positive experience for event attendees.

What are some common challenges ticketing managers face during high-demand events, and how can they effectively address them?

Ticketing Managers often encounter challenges such as website overloads, fraudulent ticket purchases, and coordinating last-minute changes during high-demand events. To address these issues, they work closely with IT teams to ensure ticketing platforms can handle traffic spikes, implement robust security measures like CAPTCHA and payment verification, and maintain open communication with event organizers and customer service teams. Proactive planning, staying up-to-date with ticketing software, and having clear protocols in place help Ticketing Managers mitigate disruptions and ensure a positive experience for attendees.

What are the most commonly searched types of Ticketing jobs in Alabama?

The most popular types of Ticketing jobs in Alabama are:

What job categories do people searching Ticketing Manager jobs in Alabama look for?

The top searched job categories for Ticketing Manager jobs in Alabama are:

What cities in Alabama are hiring for Ticketing Manager jobs?

Cities in Alabama with the most Ticketing Manager job openings:

Ticketing Manager jobs near you
Infographic showing various Ticketing Manager job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 17% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $96,656 per year, or $46.5 per hour.

IT Support Technician - Service Desk

Brasfield & Gorrie, LLC

Birmingham, AL • On-site

$20.25 - $27.75/hr

Full-time

Re-posted 2 days ago

Brasfield & Gorrie rating

7.2

Company rating: 7.2 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Responsibilities
The IT Support Technician I will be a member of the Service Desk team, serving as the first point of contact for employees seeking technical assistance. This role involves triaging, troubleshooting, and resolving technology-related issues over the phone, via email, and through our ticketing system. The ideal candidate will be on the front lines of our commitment to providing exceptional service.
This key role is based on-site in our corporate office in Birmingham, Alabama OR Atlanta, GA.
Key Responsibilities:
  • Deliver Exceptional Service: Serve as the first point of contact for employees seeking technical assistance, ensuring a positive and supportive experience over the phone, via email, and through our ticketing system
  • Remote Assistance: Provide timely and effective remote technical support to employees on our construction jobsites and in corporate offices.
  • Business Partnership: Partner with internal teams to ensure IT support issues are resolved thoroughly and efficiently, serving as a trusted liaison between B&G technology users and the IT department.
  • Critical Thinking: Ability to go beyond just the apparent and available answer to do what it takes to satisfy the customer by being relentless and owning issues.
  • Trend Analysis and Improvement: Collaborate with internal teams to identify and analyze trends, identify root causes, and design effective support interventions that enhance user experience.
  • Onboarding Experience: Work with HR, hiring managers, and office IT technicians to ensure new employees have a smooth technical on-ramp with all necessary IT software and systems access prior to onboarding with our company.
  • Systems Maintenance: Engage in quarterly IT systems maintenance and monitor ticketing systems post-maintenance to ensure smooth operations.
  • Knowledge Management: Create and maintain comprehensive, relevant knowledge management articles, detailing troubleshooting steps and processes.
  • Software Installation Support: Assist employees with software installations using elevated admin privileges.
  • Ticket Management: Manage IT support ticket updates, escalations, and resolutions using help desk software to ensure timely and effective issue resolution.

Education - Skills - Knowledge - Qualifications & Experience
  • Bachelor's degree in MIS, IT, or related field required
  • 1-3 years of experience in a customer-focused IT support role
  • Proficiency with Windows OS and Microsoft Office preferred

Skills and Attributes:
  • Excellent empathy, active listening, and resiliency
  • Finds fulfillment in their work through serving others.
  • Self-motivated with a hungry work ethic.
  • Proactive approach to problem-solving.
  • Ability to work well both independently and as part of a team.
  • Strong written and verbal communication skills.
  • Committed to learning, continuous improvement, and seeks feedback.
  • Calm under pressure with the ability to alleviate tension in high-stress situations.
  • Exhibits professionalism in communication, personal appearance, and etiquette.
  • Ability to identify, prioritize, and respond to incoming work based on impact and urgency

Our Vision in IT:
We are committed to being business partners dedicated to exceptional service and building our future. Join us in shaping the future of workplace technology, delivering outstanding support, and contributing to our shared success.
The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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